To override the templates shipped within the plugin you should read the following steps:
- There are 3 templates files in total
- FAQ Archive (admin/views/archive-faq_topic.php)
- Single FAQ (admin/views/single-faq.php)
- Single Ticket (admin/views/single-ticket.php)
- Copy the file you want to adjust to your theme into your Child-Theme folder
- Then you can start modifying this template file
If you do not like or are not able to adjust the template yourself, you can try disabling the load of custom templates in total. Therefore go to settings > advanced settings > check “Use Theme Template”.