Questions? Answers.
Frequently asked questions about plugins, licenses, payment, updates and our services.
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Plugins & licenses
What is the difference between monthly and yearly plans?
Both include the full plugin, updates and support while the plan is active. Yearly is billed once per year and costs less than paying monthly; the exact saving is shown on each plugin page.
On how many sites can I use one license?
One license key is activated on one domain. Subdomains of that domain are included. For further domains you need an additional license.
Can I buy the plugins on CodeCanyon instead?
Yes. Many of our plugins are also sold on CodeCanyon under the weLaunch author profile. Purchases there follow the Envato license terms.
What does the bundle include?
The weLaunch Plugin Bundle contains all 43 of our plugins with one license. It starts at $99.95 per month. There are also separate WooCommerce and WordPress bundles.
Payment & refunds
Which payment methods do you accept?
Checkout is handled by our reseller Paddle (Merchant of Record). Paddle offers common payment methods such as credit card and PayPal, depending on your country, and adds VAT where required. On the English pages prices are shown in US dollars, on the other language versions in euros; you can also switch to pound sterling or Swiss francs. The price and currency shown in the Paddle checkout apply.
Can I get a refund?
Yes. First purchases come with a 14-day money-back guarantee. You'll find all details in our <a href="/en/refund-policy/">Refund Policy</a>.
How do I cancel a subscription?
At any time, via the link in your Paddle receipt email, or send us a ticket. Updates and support continue until the end of the paid period.
Updates & support
How do I receive updates?
Install our free weLaunch Framework plugin and enter your license key under Tools › weLaunch. New versions then appear in your WordPress dashboard like any other update.
Who answers support tickets?
The developers who built the plugin. Search the documentation first, many answers are already there; if not, submit a ticket.
Do you offer custom changes to a plugin?
Yes. Describe what you need in a project inquiry and we send you a quote.
Agency services
Which projects do you take on?
WordPress websites, WooCommerce shops, speed optimization, maintenance, custom plugin development, SEO and Google Ads (SEA).
What does a website cost?
It depends on scope. After a short call you get a fixed quote.
Do you work with clients outside Germany?
Yes. We work in German and English.
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