Last updated: 21 October 2026
1. Who processes your order
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are paid out by Paddle to your original payment method.
2. 14-day money-back guarantee
If you are not satisfied with a plugin or bundle, you get your money back: for the first purchase of a Product we refund the full amount if you request it within 14 days of the purchase date.
3. How to request a refund
Submit a support ticket with the subject “Refund request” and the email address you used for the purchase, or reply to your Paddle receipt email. We confirm the refund by email.
4. What is not covered
Renewal payments of an existing subscription are not covered by the guarantee. If you no longer want a subscription, cancel it before the next renewal date. Payments older than 14 days are not covered either.
5. What happens after a refund
After a refund, the license key is deactivated and the subscription is cancelled. Updates and support end.
6. Chargebacks
Please contact us before you file a chargeback with your bank or card issuer. In almost every case we can solve the issue quickly.
7. Statutory rights
This guarantee is voluntary. Your statutory rights, in particular the statutory right of withdrawal for consumers under Paddle's buyer terms, remain unaffected.