Knowledge Base
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Is it possible for a user to email support questions and respond via email (email piping)?
Yes you will need to setup your own Email inbox account. Then configure it within the plugin settings.
When you do a comment a mail will automatically be sent out to the reporter.
When the report replies via email, will TotalDesk ticket receive and parse it?
Yes email replies will be saved into the ticket replies.
Can you point us to the documentation on how to activate this feature? My searcing only revealed this FAQ.
IS there documentation on how to set this up. (when a customer sends an email to automatically create a case?
did you get de documentation?
When reporters/agents reply to their email notification, will their email replies be updated into the ticket comment section of the plugin? and how?
Yes when you enable ticket email piping in WordPress.