Is it possible for a user to email support questions and respond via email (email piping)?

Yes you will need to setup your own Email inbox account. Then configure it within the plugin settings.

When you do a comment a mail will automatically be sent out to the reporter.

6 thoughts on “Is it possible for a user to email support questions and respond via email (email piping)?

  1. SS says:

    IS there documentation on how to set this up. (when a customer sends an email to automatically create a case?

  2. Duc Phan says:

    When reporters/agents reply to their email notification, will their email replies be updated into the ticket comment section of the plugin? and how?

Leave a Reply

Your email address will not be published.