Yes you can use it for Knowledge Base Articles.
You could also use it for saved replies / tickets, but we do not recommend this. Because notification mails do not use shortcodes, same as replies, and therefore could break the layout.
Base de conocimientos
Ahórranos tiempo para centrarnos en algunas de las nuevas funciones y prueba nuestra base de conocimientos de autoservicio. Busque cualquier cosa.
Yes you can use it for Knowledge Base Articles.
You could also use it for saved replies / tickets, but we do not recommend this. Because notification mails do not use shortcodes, same as replies, and therefore could break the layout.
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