(7 customer reviews)

WordPress HelpDesk

$39.00 $29.00

TotalDesk is the only All-in-One HelpDesk solution for WordPress. Our helpdesk plugin provides all features for that, in most cases, you have to pay extra: Ticket-System, Livechat, Knowledge Base, Saved Replies and more. All in one single Plugin to provide you and your customers one single solution for the support.

View Demo

I kept trying to find something wrong with this plugin. But in the end, I could not. I was able to get rid of 3 plugins and replace it with this one: A FAQS plugin, chat plugin, and ticket plugin. Please continue supporting and updating this plugin. I intend to buy many more licenses.

Very good set of features, very good and competent support.
I can strongly reccomend this plugin as, from my investigations and multiple attempts, the absolute best value for money in its category. TotalDesk is extremely effective, flexible and complete, and it is standard enough to allow customizations if and when needed.

Ticket System

There are multiple channels where customers can ask for support. Sometimes you oversee emails, miss phone calls or forget to reply to customers. This does not happen when you have a ticket system, where everything is logged. Beside that you gain informations about requests and can create a knowledge base out of these infos.

Creating a Ticket

The first step in a ticket system is always the creation of the ticket.
In total there are 4 ways how a ticket can be created via our WordPress HelpDesk plugin:

new ticket
new ticket
my tickets
my tickets

Analyse Tickets

After a new ticket has come into the system, it needs to be categorized, analyzed and assigned. Then the assigned agent can take care about the ticket.

set ticket defaults
set ticket defaults
solve wp tickets
solve wp tickets

Finalize Ticket

The ticket has been set to solved by an agent and the customer is happy. But what then?
Most of the time the same question comes up again by another reporter.
So why not create a FAQ article and save the correct answer as a “saved reply”?

Ticket system features

  • Custom Taxonomies
    You are free to create / set custom status, types or projects.
  • Filter Tickets
    Filter all Tickets in the backend for status, type or project.
  • Log / History
    All ticket changes are logged and will be shown in a history.
  • Export Tickets
    Export all tickets as Excel files so you can create your own analysis.
  • My Tickets
    Create a My Tickets page and redirect reporters to it automatically.
  • Customizable Ticket Forms
    Customizable new Ticket Forms for Simple Tickets, WooCommerce Tickets & Envato tickets

Knowledge Base

Questions and support requests often repeat by different customers. That can be avoided when you have a good knowledge base. There customers can search for solutions on their own without asking your support.

Reduce Support Issues with a Knowledge Base

With a well filled knowledge base you can reduce the amount of support issues dramatically.
Our plugin helps you to Setup your own custom WordPress Knowledge Base with ease.

wp knowledge example
wp knowledge example
grouped articles
grouped articles
live ajax search
live ajax search
single faq
single faq

FAQ Insights

After a new ticket has come into the system, it needs to be categorized, analyzed and assigned. Then the assigned agent can take care about the ticket.

faq suggestions
faq suggestions
track faq searches
track faq searches

Live Chat

TotalDesk has a built in basic Live Chat you can use to communicate with your customers. All new live chat requests are tracked as tickets, so the process stays consistent.

Start solving Problems while Chatting

A livechat gives you the opportunity to solve your reporters issues within a minute.

Livechat-Welcome

Start a Chat

Logged in reporters or even guests (if enabled) can start a live chat with your agents. At least an agent is online of course.

Livechat Start
Livechat Ticket Created

Reply as Agent

As an agent you will get an updated list of open chats. You can join one chat by clicking on the chat name.

Livechat Agent Backend

Notifications

Send ticket notifications via HTML5 Desktop or Email to inform your reporters automatically.

Reports

Send ticket notifications via HTML5 Desktop or Email to inform your reporters automatically.

wp helpdesk reports

Integrations

Our plugin support multiple 3rd party suppliers and plugins. 

The Helpdesk Modules

With our Helpdesk Plugin you are able to manage all Support request in once. Users can raise support tickets via … Mails to your Inbox a simple Form on your website a phone call to one of your agents or via Livechat All requests will be bundled in a ticket so they never get lost.

Work with Tickets and reduce future Workload By analyzing your tickets you are able to create saved replies from often answered replies. Also you are able to create your own Knowledge Base (FAQs) from tickets. This will help you to reduce future workloads, because similar issues can be solved much easier.

Also you can generate a report from your tickets to analyze where the most issues came from, when they have been created and where it may stuck.

WP helpdesk
wp helpdesk settings panel

Easy Settings & Overview

With our Helpdesk Plugin you are able to manage all Support request in once. Users can raise support tickets via …

  • Mails to your Inbox
  • a simple Ticket Form on your website
  • a phone call to one of your agents
  • via Livechat

All requests will be bundled in a ticket so they never get lost. Work with Tickets and reduce future Workload. By analyzing your tickets you are able to create saved replies from often answered replies. Also you are able to create your own Knowledge Base (FAQs) from tickets. This will help you to reduce future workloads, because similar issues can be solved much easier.

Generate a report from your tickets to analyze where the most issues came from, when they have been created and where it may stuck.

7 reviews for WordPress HelpDesk

  1. medyador

    I updated and the problem has been fixed. Thank you very much for your attention.

  2. quadcode

    This WP plugin for support is exactly what I was looking for. It has everything I need and more! But what caught me off guard the most was the phenomenal support. They solved every problem I have encountered, were always polite and answered in less than 24 hours. And all that for one time low fee! If you want helpdesk for your website, buy this product!

  3. royce75

    It´s super easy, great UX, and it has the best features you can have for a simple ticket/helpdesk system. GREAT!

  4. zariachinelo

    I kept trying to find something wrong with this plugin. But in the end, I could not. I was able to get rid of 3 plugins and replace it with this one: A FAQS plugin, chat plugin, and ticket plugin. Please continue supporting and updating this plugin. I intend to buy many more licenses.

  5. Widevisions

    Very good set of features, very good and competent support.
    I can strongly reccomend this plugin as, from my investigations and multiple attempts, the absolute best value for money in its category. There are a few small areas of improvement, like ANY other tool, but overall TotalDesk is extremely effective, flexible and complete, and it is standard enough to allow customizations if and when needed.
    Congrats guys!

  6. jenexler

    This plugin has all the features you need!
    Great FAQ Knowledge Base, Livechat Integrations and an awesome saved reply feature.
    Really like this plugin and looking for future updates 🙂

  7. tpphost

    5 star rating for the plugin features, and the fantastic customer support I have received so far! The author has been taking my feedback into account with new updates they roll out.

Add a review

Documentation

FAQs

HelpDesk Caching Support


If you are using caching plugins or Cloudflare / Nginx you need to set a Bypass Rule for all URLs, that contain "ticket". Example for Cloudflare:

How can I prevent, that my WordPress Emails go to Spam Folder?


As we use the standard WP mail system for Notification and Account creation emails, it can occur that Emails get into your reporters or agents Spam folder. You can prevent this by adding a trusted external or internal SMTP Email Service. An...

How can I translate the helpdesk plugin (WPML)?


Step one Scan the Plugin for Translations Go to WPML > Theme and plugins localization Check "WordPress Helpdesk" Click on "Scan selected Plugins for Strings" After scan you can click on the "wordpress-helpdesk" texdomain link and...

Where can I modify the ticket "subject" drop down values?


When creating a ticket in WooCommerce for example, a user has to choose "order support" or a similar subject. Where can I modify the drop down "subject" values? You can use the following Filter...

Where can I modify the ticket email template?


See advanced settings > Support Mail Template. For example if you want to increase the mail width you can change the CSS to this: .container { display: block; Margin: 0 auto !important; /* makes it centered */ ...

Limit Live Chat to Registered users only


Yes, you can disable guest chat within plugin settings. Then everybody who want to use the live chat has to login before.

Is it possible for a user to email support questions and respond via email (email piping)?


Yes you will need to setup your own Email inbox account. Then configure it within the plugin settings. When you do a comment a mail will automatically be sent out to the reporter.

Does this plugin support Visual Composer?


Yes you can use it for Knowledge Base Articles. You could also use it for saved replies / tickets, but we do not recommend this. Because notification mails do not use shortcodes, same as replies, and therefore could break the layout.

How to disable FAQ comments


To disable comments in general, go to your wp-admin panel. Then open Settings > Discussions. There you can disable "allow people to submit comments on new posts". If you only want to disable comments for certain FAQs, then open a post and...

Users do not get Account Email?


If new users do not receive their new account credentials via emails with username & password you need to check first if you have enabled the option here: Send Login Credentials If this is checked, it could be that some other plugin or...

Is there a way to setup topics and FAQS that only users can view?


Yes you can limit the access to logged in users for all FAQs, FAQ topics or some FAQs.

How do u set up login details?


Q: If you submit a ticket it sets up an account but how can the user sign in as he does not have any details and where is the login form? A: The user gets the login details by mail automatically. Just like a normal WP user registration, but...

Override HelpDesk Templates (Theme Support)


To override the templates shipped within the plugin you should read the following steps: There are 3 templates files in total FAQ Archive (admin/views/archive-faq_topic.php) Single FAQ (admin/views/single-faq.php) Single Ticket...

Changelog

# Changelog
======
1.7.6
======
- FIX:	Required fields error

======
1.7.5
======
- NEW:	FAQ topics URL contains parent category in URL now
- NEW:	faqs shortcode now can contain multiple categories COMMA separated
- FIX:	INBOX PHP fatal error
- FIX:	Single FAQ back to did not show correct last FAQ topic
- FIX:	CSS issue in Flatsome with widget
- FIX:	Margin missing when using fab icon
- FIX:	CSS issue with not aligned items

======
1.7.4
======
- NEW:	Custom separate fields for WooCommerce, Simpel & Envato ticket form
- NEW:	Show title in faq topics
- NEW:	2 new Options to disable / enable show topic children or categories
- NEW:	Hide FAQs if subtopics exists
- NEW:	Better flatsome support
- NEW:	Multiple new Arguments for faqs shortcode:
        topic = '',
        show_topic_title = 'false',
        show_back_to_parent_topic = 'false',
        content = 'false',
        excerpt = 'true',
        link = 'true',
        max_faqs = '-1',
        show_children = 'false',
        hide_faqs_when_subcategories_exists = 'false',
        show_child_categories = 'true',
        columns = $this->get_option('FAQColumns'),
        order = 'ASC',
        orderby = 'menu_order',
- FIX:	Search icon fix in flatsome
- FIX:	Wrong CSS Class for before FAQs
- FIX:	Tickets in My Account of WooCommerce could not be submitted

======
1.7.3
======
- FIX:	Mail fetching not working when custom required fields created

======
1.7.2
======
- FIX:	Added array filter for required / optional new fields
		Ticket could not be created! not set!

======
1.7.1
======
- NEW:	Agents can create tickets on behalf of customers in the new ticket page:
		https://imgur.com/a/jr898qx
- NEW:	FAQ search also searches in comments: https://imgur.com/a/exeDbm9
- NEW:	Cleaned the plugin settings / moved fields
- NEW:	WooCommerce FAQ integration now can use excerpt + links. Also columns can be set now:
		https://imgur.com/a/ZUs6yHR
- NEW:	Custom fields will also be exported in Excel file
- NEW:	Topics widget can hide / show empty topics and display subcategories
		https://imgur.com/a/jtskEiH
- NEW:	Add / Create content before FAQs or Tickets
		https://imgur.com/a/g2vlVtS
- FIX:	Live Search not working in sidebar when disabled in plugin settings
- FIX:	when new ticket got an error, previous filled out fields were gone
- FIX:	Live chat could not be started because of custom fields missing
- FIX:	Attachment lightbox hidden behind chat
- FIX:	Updated POT file

======
1.7.0 
======
- NEW:	Custom Ticket Input Fields 
		You can now create custom text fields (required or optional)
		within plugin settings
		Example: https://imgur.com/a/nv4CKq0
- FIX:	Added required attribute to input fields

======
1.6.4
======
- NEW:	Added support for video uploads when creating new tickets

======
1.6.3
======
- NEW:	Added responsive feature for my tickets table

======
1.6.2
======
- FIX:	Closing div missing in knowledge base shortcode

======
1.6.1
======
- FIX:	Font Awesome not found issue

======
1.6.0
======
- NEW:	Added support for all other attachment types
- NEW:	Added security checkes for attachments

======
1.5.24
======
- FIX:	Removed Gutenberg testing code

======
1.5.23
======
- FIX:	Ticket ID placeholder not translateable
- FIX:	Update POT files
- FIX:	Adding links in ticket comments showed posts / pages search
- FIX:	New Ticket message form showed media upload button

======
1.5.22
======
- FIX:	Save custom meta box PHP error

======
1.5.21
======
- FIX:	Users with custom roles saw all tickets in the my tickets page

======
1.5.20
======
- FIX:	Responsive Issues
- FIX:	Umlaute not working in username field

======
1.5.19
======
- FIX:	Performance Increase
- FIX:	WPML for My Tickets shows other languages

======
1.5.18
======
- FIX:	JS not loaded due to datatables

======
1.5.17
======
- NEW:	Order field for FAQs
- FIX:	Renamed Rewrite Slug for saved replies caused post tags to 404 

======
1.5.16
======
- FIX:	Attachments not merged
- FIX:	FAQ Sidebar order by likes / dislikes

======
1.5.15
======
- NEW:	Moved all CDN loaded JS / CSS into this plugin folder
		better for autoptimize plugin

======
1.5.14
======
- NEW:	You can now disable datatables and set a language
		Plugin Settings > Tickets > Enable Datatables
- NEW:	Attachments in Backend now also open in Lightbox

======
1.5.13
======
- NEW:	Facebook Messenger Support
		-> Follow this link > Setting up the Plugin to get the code
		https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin#steps
- NEW:	FAQ search now also appears on FAQ topics
- NEW:	FAQ search now start at 2 chars, not 3

======
1.5.12
======
- FIX:	FAQ wrong output

======
1.5.11
======
- NEW:	Datatables for the My Tickets page allows:
		- Sorting
		- Searching 
		- Entry Limit
- NEW:	Reports can now close their own tickets
- NEW:	Configure what data you want to show in the My Tickets Table:
		- Show Name
		- Show Date
		- Show Status
		- Show System
		- Show Type
- NEW:	Set FAQ Columns in a Topic Archive
		e.g. show 2 faqs next to each other
- INFO:	We will no longer develop the Desktop Notification feature (but it stays)
		We developed a new plugin Fire Push: https://plugins.db-dzine.com/fire-push/
		- Background Notfications (when browser is closed)
		- send notification on new ticket replies
		- notfiy on new tickets created
		- message on tickets updated
- FIX:	Desktop Notifications

======
1.5.10
======
- NEW:	Button in Live FAQ result list if more than 4 results
- NEW:	Loading spinner replacing the search icon for FAQ search when typing
- NEW:	FAQ Live Search does not submit on enter
- NEW:	Option to set Maximum Live FAQ search results
- FIX:	Removed ID from FAQ search because of duplicate ID Issue
- FIX:	Added 404 Error code to wp_die function
		This prevents nginx from caching while not logged in users want to see tickets
- FIX:	Added higher z-index to chat trigger & message containers

======
1.5.9
======
- NEW:	FAQ, Topics & Tickets are not Mobile first
		Means the Title is Displayed first on Mobile (Better SEO)
- NEW:	New Tickets Count in Backend (Red Badge)
- NEW:	Automatically set Tickets to close / solved after X Days no comment / update was made
		> See General Options
- NEW:	Set a default Solved (Closed) Status in Default Settings
		Used for Close Tickets after X Days
- FIX:	FAQ Search Causing PHP Notice

======
1.5.8
======
- NEW:	Reorder Admin Panel Section alpabetically
- FIX:	Removed TGM Plugin (causing too many errors)

======
1.5.7
======
- FIX:	Inbox Mails, that could not be processed as a ticket will still 
		be marked as read, but not moved to archive folder. This prevents
		infinite loop of email fetching
- FIX:	Added more Email Inbox Message validations

======
1.5.6
======
- NEW:	Inbox will now always be fetched when logged in
- FIX:	Cronjob not running 
		To make sure the cronjob runs you can use a plugin called WP Crontrol

======
1.5.5
======
- NEW:	Video about our new Automatic Reply Feature: https://youtu.be/RR77Dwvqch0
- FIX:	Comments will not be checked for automatic replies when comment user is the same
		as the automatic reply user. This prevents infinite loop, but also suggest you 
		to better create an own user for Automatic replies (like BOT)

======
1.5.4
======
- NEW:	Decreased ticket avatar image
- NEW:	Automatic Replies (Bot) 
		Saved Replies can be used for automatic replies. You need
		to add tags to your saved replies. These will be matched against
		words from new tickets / replies.
		See Settings > Saved Replies
- FIX:	Updated options texts
- FIX:	Sidebar will show even when no tickets were submitted yet
- FIX:	Envato Purchase code validation in Backend
- FIX:	Show No agents assigned in Frontend
- FIX:	CSS tweaks
- FIX:	Vendor Packages updated

======
1.5.3
======
- NEW:  Shortcode for FAQ Search
		        
====== 1.5.2 ====== - FIX: Finished RU Translations - FIX: Chat on Mobile to near on the left ====== 1.5.1 ====== - NEW: Russian Translation added If you have any other languages translated please send to us - FIX: IE11 Bug with JS - FIX: Missing Translations - FIX: Cleaned up translations files ====== 1.5.0 ====== - NEW: Welcome Livechat 2.0 - Watch Demo Video: https://youtu.be/g48IW8Qe2JM - Improved Design - New Frontend - New Backend for agents - Attachment upload possible - NEW: Hide Livechat when agents offline - NEW: Allow Attachments in Livechat - NEW: Filter wordpress_helpdesk_livechat_allowed - NEW: Added Lightbox feature for Comment Attachments ====== 1.4.8 ====== - FIX: JS Gallery Error - FIX: WPML issue with FAQ Widgets ====== 1.4.7 ====== - FIX: Agent could not be updated ====== 1.4.6 ====== - FIX: Tax Meta Class Updated ====== 1.4.5 ====== - NEW: Set department, type or priorty for ticket shortcode Example: - FIX: Updated Translations ====== 1.4.4 ====== - NEW: Private Notes Add private Notes for ticktes inside the backend - NEW: Add Media Files inside Replies in Comments - FIX: Code Improvements - FIX: Translations for Default Departments ====== 1.4.3 ====== - NEW: Assign default agents by Departments Settings > Defaults - NEW: FAQ Search Term Tracking (term, search counts, articles found) See: wp-admin/edit.php?post_type=ticket&page=helpdesk-faq-terms - NEW: Merge Tickets See: Single Edit Ticket in WP-admin sidebar bottom - FIX: Default post set fix - FIX: Reporter user check removed as it caused issues with INBOX ====== 1.4.2 ====== - NEW: Added German Translation (status 15%) - NEW: Added Spanish Translation (status 26%) - FIX: translation files updated - FIX: Ticket string not translated ====== 1.4.1 ====== - FIX: Only show agents, admins and shop managers in agent list - FIX: Responsive My Tickets Page ====== 1.4.0 ====== - FIX: Translation for account not created ====== 1.3.9 ====== - FIX: Envato purchase code validation ====== 1.3.8 ====== - NEW: Added two new actions for the new ticket form: wordpress_helpdesk_before_new_ticket_form wordpress_helpdesk_after_new_ticket_form - NEW: Added French Translation ====== 1.3.7 ====== - FIX: Updated translations ====== 1.3.6 ====== - NEW: New ticket message field now supports the WSYIG editor ====== 1.3.5 ====== - FIX: Issue where ticket comment form influenced other comment form ====== 1.3.4 ====== - FIX: Admin CSS issue ====== 1.3.3 ====== - NEW: Topic Widget for Sidebar - NEW: FAQ for WPMl Translation: https://plugins.db-dzine.com/helpdesk/documentation/faq/can-translate-plugin-wpml/ - FIX: Missing div in form shortcode - FIX: My Tickets page on WooCommerce account page - FIX: Product support in WPML environment showed all products - FIX: custom WooCommerce order subjects filter did not work ====== 1.3.2 ====== - NEW: Moved type / Project directly under Department - NEW: Created a back to my tickets button on new / view single ticket pages - FIX: WooCommerce form was not 100% width ====== 1.3.1 ====== - NEW: Sidebar for my_tickets and knowledge_base now displays automatically. This has been done, because not all themes are able to select a custom sidebar for only 1 page - NEW: Set a sidebar display option (none, only on FAQ OR only on Ticket pages, both) - NEW: Option to disable the sending of login credentials for new users - NEW: Hide FAQ topics for not logged in users - FIX: Fix where attachments file select showed up even it was disabled ====== 1.3.0 ====== - NEW: IP check for FAQ likes / dislikes to avoid double votes ====== 1.2.9 ====== - FIX: User exists not triggers an error to login This prevents users to create tickets for other users - FIX: Added livechat texts to WPML config ====== 1.2.8 ====== - NEW: Livechat guest ticket option readded - NEW: Livechat restyled Differnet text align and background color between reporters & agents - NEW: The following Livechat texts can be set in the admin panel: Live Chat Title Live Chat Welcome Text Live Chat No Agents Online Text Live Chat Button Text - FIX: Livechat Integrations moved to Integrations Section ====== 1.2.7 ====== - FIX: FAQ issue - FIX: IMAP fetching - FIX: Dashboard PHP Notice ====== 1.2.6 ====== - FIX: FAQ Ajax showed the same excerpt ====== 1.2.5 ====== NEW: Crisp Live Chat Integration Learn more here: https://crisp.chat/en/ NEW: PureChat Live Chat Integration Learn more here: https://www.purechat.com/ NEW: Chatra Live Chat Integration Learn more here: https://chatra.io ====== 1.2.4 ====== - NEW: Set a default priority - NEW: Show priority in forms for reporters - NEW: Priorities now in export - NEW: Tickets by priority added to reports - NEW: Tickets by Source added to reports - NEW: Small layout review of reports page - NEW: Added a row for grouping in Ticket-Export Excel file - FIX: Attachments were not assigned - FIX: Missing Translations ====== 1.2.3 ====== - FIX: Removed Cron after disabling Inbox ====== 1.2.2 ====== - NEW: PHP IMAP Extension Check - FIX: Missing translation & POT file updated - FIX: Removed livechat for guest users ====== 1.2.1 ====== - FIX: Added missing translation strings ====== 1.2.0 ====== - NEW: Support Rating Feedback Ask reporters for Support feedback after a ticket has been solved See settings > Support Rating Rating Email: https://plugins.db-dzine.com/helpdesk/wp-content/uploads/sites/5/2017/10/support-rating-email.png Support Feedback: https://plugins.db-dzine.com/helpdesk/wp-content/uploads/sites/5/2017/10/support-rating-feedback.png Rating Overview: https://plugins.db-dzine.com/helpdesk/wp-content/uploads/sites/5/2017/10/support-rating-overview.png - NEW: 2 x New Report charts: Tickets by Reporter Tickets by Satisfaction - NEW: Guest (not logged in user) can now use livechat - FIX: Layout issue with avatar image in backend - FIX: Backend Table width adjustes - FIX: PHP notice in loggin class removed ====== 1.1.5 ====== - FIX: Cronjob issue - FIX: Ticket not created when no from name was set - FIX: PHP notice in desktop notifications ====== 1.1.4 ====== - FIX: Prevent admin access issue ====== 1.1.3 ====== - NEW: Connect FAQs to product categories (WooCommerce) FAQs will then show up on single product pages - NEW: Set AJAX interval for Live Chat & Desktop Notifications to decrease server performance use - FIX: Prevent Admin Access issue ====== 1.1.2 ====== - FIX: logged in error message ====== 1.1.1 ====== - FIX: Only 5 FAQs showed up on archive page ====== 1.1.0 ====== - NEW: Option to use original theme template files Settings > Advanced Settings > Use Theme Template Note: This will remove all custom templates! It would be better to copy existing partials into your child theme Tutorial: https://plugins.db-dzine.com/helpdesk/documentation/faq/override-templates-theme-support/ - NEW: Set a sidebar position (left or right) in General Settings - NEW: Support for invisible Recaptcha (https://wordpress.org/plugins/invisible-recaptcha/) ====== 1.0.9 ====== - NEW: Show specific FAQs only to logged in users - NEW: Hide FAQs for logged in users from Knowledge Base See Settings > Knowledge Base (on bottom) - FIX: Slider Revolution issue ====== 1.0.8 ====== - NEW: option to set novalidate-cert for inbox - FIX: Issue with My Tickets page and no tickets created so far ====== 1.0.7 ====== - FIX: Envato Class exists check ====== 1.0.6 ====== - FIX: Single FAQ only displays title when no topics are created - FIX: Screen Reader text visibility ====== 1.0.5 ====== - FIX: Form 404 Errors - FIX: Admins could not trash tickets, faqs or saved replies - FIX: DataTables Issue ====== 1.0.4 ====== - NEW: Theme support improved (e.g. Dante, Bridge, Total, The7) - NEW: Set a custom login page (settings > general) - FIX: Added some more translation options - FIX: breaking DIV in new ticket form - FIX: Output buffering for shortcodes ====== 1.0.3 ====== - NEW: Dasboard redirect for reporters & agents - NEW: Ticket Priorities now possible - NEW: Renamed System / Projects to Departments - NEW: Added POT translation file & updated DE Translations - FIX: Ticket category color issue in backend - FIX: Small php notices ====== 1.0.2 ====== - NEW: Rating System for FAQ Articles See Options > FAQ > Enable Rating - NEW: Disable the dislike button - NEW: Widgets now support order by likes / dislikes - NEW: Show single FAQs only to logged in users ====== 1.0.1 ====== - FIX: WooCommerce class misses options - FIX: Menu does not show up - FIX: after_widget args notice - FIX: Livechat count issue - FIX: Grant Admin all access rights ====== 1.0.0 ====== - Inital release Live Chat -> Agents see list of open chats by reporters -> Leave message when no agents are online -> Ticket -> Reporter needs to be logged in -> Default Welcome Message -> Enter chat via Ticket ID -> Create a new chat -> new Ticket -> Chat history stored as Ticket Comments Ticket System -> Inform Agents in Notifications -> HTML WYSIWIG Comment Form -> Attachments -> Saved replies -> Default Message -> My Tickets (for reporter & agents) -> Logging / History system -> XLS export -> Agents can reply to Email -> Ticket Overview (assigned to, status in colors) -> Set Inbox Folder -> Set Inbox Archieve Folder Knowledge Base -> Widget Support -> Most viewed / loved -> Set a default order by -> Custom Icon per category -> Password Protection (can be set by WP default) -> Multiple Layout -> Was this helpful? Integrations -> Slack (https://my.slack.com/services/new/incoming-webhook) -> WooCommerce -> Envato ====== Future Plans ====== -> Github (https://github.com/KnpLabs/php-github-api) -> Jira

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