Knowledge Base

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Helpdesk Getting Started

Setup WordPress Helpdesk


After installing our WordPress helpdesk plugin we can continue setting up the basics. In your Admin Dashboard you should see the helpdesk menu (see right). If not: Make sure the Redux Framework plugin is installed! Here we can see the following...

Create Ticket Status, Types & Projects


After everything is setup we can create the different status, types & systems / projects. Each of these taxonomies can have it's own color. Status Explanation: the status on what a ticket currently is Example: New, Assigned, Solved ...

Setup the Knowledge Base


When you have enabled the knowledge base you should create a page with the shortcode inside it. After that you can create some topics. FAQ topics helps you and your users to...

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