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Setup WooCommerce Reward Points Plugin

WooCommerce Reward Points DocumentationViewed 4592 times

When you have correctly installed our WooCommerce Reward Points plugin, we can start setting it up. Open up the admin panel and you will see a new navigation menu “Reward Points. If you can not see that menu make sure the Redux Framework plugin is installed! It is free.

Please also see this article on how to keep your plugin updated.

Our plugin is divided into different setting sections:

  1. General Settings
  2. Texts
  3. Point Earning
  4. Point Redemption
  5. Levels
  6. Report & Users
WooCommerce reward points menu

General Plugin Settings

In the general settings you can enable or disable our plugin. Furthermore you can set a custom points label like “Club Points”.

general point settings

My Account Points

Of course customers want to keep an overview about their current points, rewards and achievements. With our unique my account points section this is super simple. Set custom texts, explain how to get points or use our animated bar with 4 different types to show current users points.

my account points

Styling Options

Inside the styling settings you can apply your custom colors to different parts of our plugin. Use this to change button, text or background colors to fit into your CI design.

reward styling settings

Reward Text settings

All texts in our plugin can be customized. Not only on each page, but also for logged in or logged out texts. You can use different variables in the text like current points, points needed for next level and much more.

Mail text Settings

When customers receive points they get a mail notification. In these settings you can customize the texts, buttons and mail settings with ease.

reward mail text settings

Product, Cart and Checkout Texts

All other text sections are nearly built up the same. In each section you can change the text for the corresponding pages:

  • Product category page
  • Single product page
  • Cart page
  • Checkout page
  • Thank you page

From there you can enable or disable the text, enter logged in and logged out texts and also change the hook + priority. Each text can contain different variables you can use.

Furthermore at the bottom the tooltip text can be changed.

single product point earning text settings

Point Earning

We made it possible, that customers can earn points by more than 10 different actions. Either it be purchases, registration, writing reviews or sharing your website. For each point earning action you can configure the points the user gets or modify the texts.

Point Promotion Days

Of course to promote point earning we got that covered. Use one of below promotions and allow them on certain days including a point multiplier. Example uses cases could be a “Black Friday Sale” or “this weekend 2x more points” promotion.

enable point promotions

Points for Purchase

In detail we want to explain the points for purchase option. These points are earned when a user completes an order. You can set a custom point conversion rate e.g. $1 = 100 Points (the higher the more motivational, but make sure you also adjust the redemption rate then). Then you should set the status when points are granted and you can use a minimum or maximum spent to get points.

points for purchases

Point Redemption

Points can be used to get a discount during checkout, to gain levels + custom rewards OR both. When using discounts or both you have to set a points redemption rate. Examples:

  • 10 = Customer with 10 points gets $1 (10 / 10 = 1)
  • 1000 = Customer with 1000 points gets $1 (1000 / 1000 = 1)

This value should always be higher than the conversion rate. With example above (1000) when customer buys for $100 he gets 10000 points. With 10000 points (redemption rate 2000) he can get $5 back (10.000 / 2000 = 5).

Beside the redemption rate all texts can be adjusted, you can set a min or max redemption points and more.

point redemption

Level System

If point redemption mode is set to both or only levels, your customers can climb up the ladder of levels by collecting points. For each level reached you can set a custom reward text (e.g. create a coupon or similar).

General Leveling Settings

In the general settings of levels you are allowed to set a max level, next level text, max level reached or level redemption text.

general level settings

Level Unlocked

When a customer reaches a next level for example after a purchase, he gets a popup with a congratulation text and badge he has received. This level unlocked popup text can be customized here.

level unlocked popup

Level Setting

Each level can have a custom name or badge / icon. Moreover you can enable or disable the level , set the points needed and the reward text for this level.

example woocommerce level system

Questions & answers (57)

  1. andreas kallimanisOctober 23, 2025

    Where can I find the licences on my account and how can I rovoke them? One licence that was activated on my client site, https://panourgias-selfcare.gr/ suddenly activated on https://ecommercehub.gr/ that doesn’t belong to me.

  2. DanielOctober 23, 2025

    Please send your license to [email protected] then we can reset or change the domain. Right now we could not find any license belonging to the ecommercehub.gr domain.

  3. TING YUJuly 31, 2025

    Hello, thank you for your tutorial and sharing. I have two questions I hope you can help clarify:

    1.
    In the Points Conversion Rate under Purchase,
    is it possible to enter 0.1, meaning that for every 1 dollar spent, the customer earns 0.1 point?

    2.
    I would like to set a condition that points can only be used when a customer has accumulated at least 100 points.
    Is there a related setting or restriction that can be enabled for this?

    Thank you in advance!

  4. DanielJuly 31, 2025

    Hi there,

    1) Yes you can put in a float number like 0.1

    2) Yes we have a settings for min redemption points.

  5. isaacJuly 24, 2025

    how enable the “Capture customer’s birthday” setting in the plugin’s settings.

  6. DipenJanuary 30, 2025

    I have purchased this plugin and I doesn’t show in navigation menu and there is no way i can find the plugin in my admin dashboard,

  7. DanielJanuary 30, 2025

    Hi there, did you install & activate our welaunch plugin? And are you on latest version of our plugin?

  8. RollySeptember 5, 2024

    Hello,
    I set up 100points for Registration, but they always get 300points. Can you please help me fix this problem, Thanks in advance.

  9. DanielSeptember 5, 2024

    Please submit a ticket on our website or send your request including your valid codecanyon purchase code to [email protected]

  10. HeidiNovember 11, 2023

    Hello,

    I would like to exclude certain products so that users don’t get points when they purchase them. Do you have that option? I can not find it.

    Regards,

  11. DanielNovember 11, 2023

    You have to enable points per product in our plugin settings. Then go to each product and set the points to earn to 0.

  12. stanley shipOctober 20, 2023

    Hi, for your information, our team is trying to integrate Rakuten Affiliate tracking codes into our website, and we are facing some issue during the testing. When we created a test purchase, and apply the woocommerce reward points for discount redemption, the discount value doesn’t add into the total discount calculation.

    our WooCommerce script calculate the total discount using $order_discount = $order->get_discount_total();

    Please refer to the image (https://ibb.co/mzqVwz7) to see that we have used the points, but when we check the debug report after the test purchase, the discount amount shows 0 (https://ibb.co/pf9F0MW). We know that the script code didn’t have the correct variable input, so we want to find out from you, what is the correct Woocommerce Reward Point variable that we can use to fetch the data/amount of the value of the points to be redeemed in the checkout page?

    Our website is bulkbuyshop.com, this is the check out page: https://bulkbuyshop.com/checkout/

  13. DanielOctober 20, 2023

    Please create a ticket on our website or contact us at [email protected]. Don’t forget your valid codecanyon purchase code.

  14. diego peraltaAugust 17, 2023

    Good day dear, is there any way to limit the redemption of points to a certain amount of money? Let me explain… for example, in the store we have a product that costs $900 clp and we give away 1000 points for registering, each 1 point redeems $1 for which the product is free, the idea is for the customer to be able to redeem points from of a purchase of $10,000 or $15,000 so they do not redeem the product for free and also have a minimum purchase

  15. DanielAugust 17, 2023

    Well currently we only have a min / max redemption fixed existing points, but we can customize / add this feature for you on Charge. Contact us at [email protected]

  16. diego peraltaJuly 10, 2023

    Hello, is there any way to modify the designs with css? Or in some other way, at checkout it looks too big for cell phones and the badge is the same, I would like to be able to edit the design of certain places

  17. DanielJuly 10, 2023

    Of course you can use custom CSS to adjust the style according to your needs.

  18. Stephen JJune 7, 2023

    Hello,
    Do you have a list of actions for point earning? Also, will these points work with AutomateWoo, the intention is to double the points customers have every month if they keep the membership subscription?

  19. DanielJune 7, 2023

    When you need help with custom integrations please drop us an Email to [email protected] and we will provide you the necessary filters & actions.

  20. MetjuMay 25, 2023

    Hi, I have a few questions, does this work with the divi theme builder? The second question is if it is possible to change the banners from shopping cart and checkout details? (blue images) i wanna use my own image ,because in the demo I didn’t find if it is possible to change the image, maybe I just didn’t find it, thank you for the answer. the last question is whether it is possible to set the maximum not only 1000 points to use but to apply let’s say also 40 000 points, because on the demo it does not go more than a thousand

  21. AaronFebruary 27, 2023

    Where can you view/edit how many points a customer has?

  22. DanielFebruary 27, 2023

    Please see here how to view or change users points in WooCommerce.

  23. oscarFebruary 23, 2023

    On my page, the plugin WooCommerce Reward Points the product categories do not load to assign which one will apply the discount at the user levels. I have tested it on your demo and it does not work either.

  24. TimiOctober 4, 2022

    Hi guys,
    can you please tell me, where can I find detailed log about gained and redeemed points? I believe something is not okay with my plugin, so I would like to find out what is happening. I suppose the customer can redeem points, but it does not lower current points.
    Thanks in advance, Timi

  25. DanielOctober 5, 2022

    Please submit a ticket on our website and we will help you as soon as possible.

  26. panMay 27, 2022

    Hello, when the customer places an order, there are discount points, but the order fails because the payment is not completed. Will the points be added back?

  27. DanielMay 27, 2022

    Failed orders should not get any points – you can set that in our plugin settings.

  28. panJuly 2, 2022

    During the purchase process, there is a point discount, but the order is not established due to the payment failure. Points that have been redeemed but cannot be added back to the member account

  29. khaledNovember 19, 2021

    How can I know the number of points for each customer

  30. DanielNovember 19, 2021

    In plugin settings menu is a point called “Report & Users”. There you can see all users and their points.

  31. WooNovember 5, 2021

    So do you confirm that you have the setting inside your plugin?

  32. WooNovember 3, 2021

    Hello
    are point discounts applied before free shipping by spending limit?
    In some plugins, discounts are calculated after assigning free shipping for a minimum amount, this is counter-productive.
    The calculation to get free shipping must always take place after all discounts.
    The free shipping setting in woocommerce is set to coupons, but discounts like points aren’t part of that.
    How does your plugin behave?
    Thank you

  33. DanielNovember 3, 2021

    You can decide yourself how you want the points to be calculated.

  34. PaulOctober 24, 2021

    Hi,

    I have purchased your plugin and I am currently testing it on my staging site before putting it onto my live site. However, there seems to be an issue with the points calculation which means I am unable to show the value of points available on individual products.

    As an example, I have products at prices of £7.95, £9.95 and £11.95. I have set the account at 10 points for every £1 spent. Rounding up, these will show as 80 points, 100 points and 120 points respectively. If you purchased 1 of each you should be able to earn 300 points. However, when you get to the cart or checkout page, instead of showing 300 points it shows you could earn 299 points. As the total price is £29.85 it seems to be rounding up to the nearest 10p rather than £1 and then converting to points i.e. price becomes £29.90 which is 299 points.

    I want the customer to earn the same points as the totals shown on the product pages i.e. the 300 points. I have therefore had to disable showing points on the product page until I can solve this issue.

    Any help would be greatly appreciated.

  35. DanielOctober 24, 2021

    Please submit a ticket on our website to solve this plugin issue.

  36. ArshadOctober 23, 2021

    Hello,

    Is there any way to limit points redemption to only specific products, e.g. if product X is in the cart then points cannot be used, but if product X is removed and replaced with product Y then points can be used?

    Thanks

  37. sudipto3331October 21, 2021

    Hello there,
    I am having problem with creating support ticket. I mailed you about it. Please check it out.

  38. sudipto3331October 20, 2021

    Okay. Please fix the issue earlier.

  39. sudipto3331October 19, 2021

    Hello there,
    I found a weird bug actually. When I am purchasing more than 1 product as well as multiple quantity of that product, the Total Point is changing somehow. I have explained the case in ScreenShot.
    Please check the screenshot : https://imgur.com/gallery/N9gFGsb

  40. DanielOctober 20, 2021

    Please submit a ticket on our website

  41. mohammadOctober 7, 2021

    Hi
    is it possible woocommerce reward points plugin to showed in Userpro plugin dashboard?

  42. BenOctober 7, 2021

    I have purchased this plugin and I doesnt show in navigation menu and there is no way i can find the plugin in my admin dashboard

  43. DanielOctober 7, 2021

    Please make sure our welaunch plugin is installed and activated in your WordPress site.

  44. DanielaOctober 6, 2021

    Hi, I want to give a free product in each level. Do I have to give a coupon or is there other way to do it?

  45. HanaSeptember 21, 2021

    Hello, I have a Woo Discount Rules plugin installed, and when I enabled it with this Reward Points plugin, the points seem to be showing the normal price instead of the after sale price. Help is appreciated.

  46. DanielSeptember 21, 2021

    What plugin do you mean exactly? For 3rd party integration support, please contact our customization service at [email protected]

  47. Eren DivanSeptember 4, 2021

    hello how can we translate the woocommerce_reward_points_birthday section in my points and rewards tab from my account page

  48. DanielSeptember 4, 2021

    You can change the texts using loco translate or in plugin settings directly in the “texts” section.

  49. JorgeSeptember 1, 2021

    Is it possible to work with decimals? We want to give customers 5% of each purchase to use in their next one. Ex: 75.95€ >> 3.80€
    How can we achieve this?

  50. DanielSeptember 1, 2021

    You need to put correct point conversion & redemption rates into our plugin settings then.

  51. HatsOnAugust 30, 2021

    Hello want to make redeem points by levels exactly like this: https://prnt.sc/1qshsnf
    So for every 1€ that customer spent earn 5 points. When the customer spent 100€ so he earn 500 points he have 4€ to redeem. When the customer spent more like 200€ so he earn 1000 points the rate for the redemption is change and now he can spent 10€. With the same way when the customer spent 300€ he can redeem 15€ etc.
    When i ask presale question you told me that this is possible

  52. Bruno AzevedoJuly 27, 2021

    Hi,

    Do you have any explanation about “Points Expiry”?
    We setup:

    Expiry Days: 365
    Reminder Email Interval: 30 (reminder 30 days before)

    The users received 3 e-mails a month.

    We need send 1 e-mail 30 days before the days limit. Is possible?

    Thanks
    Bruno Azevedo

  53. Rowan LabroFebruary 17, 2021

    Enable custom Points per Product
    When enabled you can set points for each product when editing it in the backend manually. If the value is empty it will use general point conversion. If set to 0 it will not grant any points. This feature requires a loop through all cart items which causes performance impacts. Only activate this when really needed!

    -Any tutorial on how to assign points each “Variable Product”? I mean if I wanted to give “different points” on each variable product (size)?

    Regards,

    Rowan

  54. DanielFebruary 18, 2021

    Please see these screenshots how you can set custom points on variation level: https://imgur.com/a/HVAEdos

  55. DebFebruary 17, 2021

    Hello. I really like the plugin and it was the only one I could find that offered levels, so I really appreciate that. I am wondering however if there’s a place I can set limits to the number of points they can get. For example, we want to offer points for multiple reviews, but is there a way I can limit the reviews written to 3 per week? Thanks

  56. DanielFebruary 17, 2021

    Unfortunately we have no limitations there, so people always get the same points for each review.

  57. Sw ChanJanuary 3, 2021

    how can I made the redeem rate in a multi-currency site?