Knowledge Base

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General

Woodmart Theme Support


If you are on latest version of Woodmart you do not need to make this modifications as Woodmart has removed all old Redux Framework code. #gap-2079261175 { padding-top: 30px; } Woodmart theme has...

Parse error - syntax error ... on line XXX


Please report the FULL error directly with the line number to [email protected]

Fatal error: Allowed memory size of 33554432 bytes exhausted


When you get a allowed memory size exhausted error you need to increase your php memory_limit value. If you’re allowed to edit the PHP.ini file, update your memory_limit in PHP.ini by modifying the below line: memory_limit = 256M; If you can...

Blank Page / White Screen of Death


Turn on WP debug log, check the error and report back to us. For a short fix please rename the last installed plugin or theme folder.

How to enable WordPress Debug log?


"This site is experiencing technical difficulties" – if you see this error then a PHP fatal error has occurred. Normally you will see this in your error log files, but if you do not know where to find them or how to deal with them, we will show...

The package could not be installed. No valid plugins were found.


When you try to install a plugin and receive a "The package could not be installed. No valid plugins were found." error, then please follow these steps: You have downloaded the complete plugin + documentation files in one zip Unzip the file...

I can not see the options / settings page


Please make sure you have installed the Redux Framework Plugin.

Maximum execution time of XX seconds exceeded


If you’re allowed to edit the PHP.inifile, update your max_execution_time in PHP.ini by modifying the below line: max_execution_time = 300; Otherwise try adding the script below to your .htaccess file: php_value max_execution_time...

My Site Crashes / White Screen?


If your site crashes or if you only see a white screen after plugin activation, please turn on wp debug log. Add the following lines to your wp-config.php: define( 'WP_DEBUG', true ); define( 'WP_DEBUG_DISPLAY', false ); define(...

I get a 500 Error when installing the plugin?


You need to: Increase memory_limit Increas php_max_execution time Edit your .htaccess file and add the following: php_value upload_max_filesize 1000M php_value post_max_size 2000M php_value memory_limit 512M php_value max_execution_time...

How to update Codecanyon WordPress Plugins?


If you want to update CodeCanyon WordPress plugins there are two possible solutions. You can either manually update plugins or receive automatic plugins with the Envato Market plugin. We show you how to do both: Manual Updates When you receive an...

Installing our Plugins


Installing our plugin works like installing any other WordPress plugin. Follow the small guide below and you are ready to continue with the setup. Requirements The following things are required to run this script: PHP 5.6.0+ MySQL...

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