{"id":4547,"date":"2020-07-02T08:32:18","date_gmt":"2020-07-02T06:32:18","guid":{"rendered":"https:\/\/www.welaunch.io\/fr\/?post_type=product&#038;p=4547"},"modified":"2025-08-31T12:57:59","modified_gmt":"2025-08-31T10:57:59","slug":"wordpress-helpdesk","status":"publish","type":"product","link":"https:\/\/www.welaunch.io\/fr\/product\/wordpress-helpdesk\/","title":{"rendered":"HelpDesk WordPress"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_214481823\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t<div class=\"row row-solid\"  id=\"row-1286261526\">\n\t<div id=\"col-949048896\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 70px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><path d=\"M544 224h32V112c0-26.51-21.49-48-48-48H48C21.49 64 0 85.49 0 112v112h32c17.673 0 32 14.327 32 32s-14.327 32-32 32H0v112c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V288h-32c-17.673 0-32-14.327-32-32s14.327-32 32-32zm0 96v80c0 8.823-7.177 16-16 16H48c-8.823 0-16-7.177-16-16v-80c35.29 0 64-28.71 64-64s-28.71-64-64-64v-80c0-8.823 7.177-16 16-16h480c8.823 0 16 7.177 16 16v80c-35.29 0-64 28.71-64 64s28.71 64 64 64z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Ticket Syetem<\/h5>\t\t\t\t\t\t\n<p>TotalDesk dispose d&#8217;un syst\u00e8me de tickets int\u00e9gr\u00e9 comprenant un nouveau formulaire de ticket, un aper\u00e7u de mes tickets et des r\u00f4les d&#8217;utilisateur personnalis\u00e9s pour les rapporteurs et les agents<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1654775848\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 57px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm16 400c0 8.822-7.178 16-16 16H48c-8.822 0-16-7.178-16-16V80c0-8.822 7.178-16 16-16h352c8.822 0 16 7.178 16 16v352zm-192-92c-15.464 0-28 12.536-28 28s12.536 28 28 28 28-12.536 28-28-12.536-28-28-28zm7.67-24h-16c-6.627 0-12-5.373-12-12v-.381c0-70.343 77.44-63.619 77.44-107.408 0-20.016-17.761-40.211-57.44-40.211-29.144 0-44.265 9.649-59.211 28.692-3.908 4.98-11.054 5.995-16.248 2.376l-13.134-9.15c-5.625-3.919-6.86-11.771-2.645-17.177C153.658 133.514 178.842 116 223.67 116c52.32 0 97.44 29.751 97.44 80.211 0 67.414-77.44 63.849-77.44 107.408V304c0 6.627-5.373 12-12 12z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Base de connaissances<\/h5>\t\t\t\t\t\t\n<p>Cr\u00e9ez des articles de foire aux questions et r\u00e9duisez vos demandes d&#8217;assistance en toute simplicit\u00e9<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1011159243\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M280 272H136c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h144c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8zm96-96H136c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h240c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8zM256 32C114.6 32 0 125.1 0 240c0 47.6 19.9 91.2 52.9 126.3C38 405.7 7 439.1 6.5 439.5c-6.6 7-8.4 17.2-4.6 26S14.4 480 24 480c61.5 0 110-25.7 139.1-46.3C192 442.8 223.2 448 256 448c141.4 0 256-93.1 256-208S397.4 32 256 32zm0 384c-28.3 0-56.3-4.3-83.2-12.8l-15.2-4.8-13 9.2c-23 16.3-58.5 35.3-102.6 39.6 12-15.1 29.8-40.4 40.8-69.6l7.1-18.7-13.7-14.6C47.3 313.7 32 277.6 32 240c0-97 100.5-176 224-176s224 79 224 176-100.5 176-224 176z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Chat en direct<\/h5>\t\t\t\t\t\t\n<p>Utilisez le syst\u00e8me de chat en direct int\u00e9gr\u00e9 pour parler directement avec les clients et r\u00e9soudre rapidement les probl\u00e8mes<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1413939004\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><path d=\"M576 256c0 100.586-53.229 189.576-134.123 239.04-7.532 4.606-17.385 2.241-21.997-5.304-4.609-7.539-2.235-17.388 5.304-21.997C496.549 424.101 544 345.467 544 256c0-89.468-47.452-168.101-118.816-211.739-7.539-4.609-9.913-14.458-5.304-21.997 4.608-7.539 14.456-9.914 21.997-5.304C522.77 66.424 576 155.413 576 256zm-96 0c0-66.099-34.976-124.572-88.133-157.079-7.538-4.611-17.388-2.235-21.997 5.302-4.61 7.539-2.236 17.388 5.302 21.998C418.902 152.963 448 201.134 448 256c0 54.872-29.103 103.04-72.828 129.779-7.538 4.61-9.912 14.459-5.302 21.998 4.611 7.541 14.462 9.911 21.997 5.302C445.024 380.572 480 322.099 480 256zm-138.14-75.117c-7.538-4.615-17.388-2.239-21.998 5.297-4.612 7.537-2.241 17.387 5.297 21.998C341.966 218.462 352 236.34 352 256s-10.034 37.538-26.841 47.822c-7.538 4.611-9.909 14.461-5.297 21.998 4.611 7.538 14.463 9.909 21.998 5.297C368.247 314.972 384 286.891 384 256s-15.753-58.972-42.14-75.117zM256 88.017v335.964c0 21.436-25.942 31.999-40.971 16.971L126.059 352H24c-13.255 0-24-10.745-24-24V184c0-13.255 10.745-24 24-24h102.059l88.971-88.954C230.037 56.038 256 66.551 256 88.017zm-32 19.311l-77.659 77.644A24.001 24.001 0 0 1 129.372 192H32v128h97.372a24.001 24.001 0 0 1 16.969 7.028L224 404.67V107.328z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Notifications<\/h5>\t\t\t\t\t\t\n<p>Les utilisateurs veulent \u00eatre inform\u00e9s des mises \u00e0 jour de leurs billets Utilisez les notifications sur le bureau ou par e-mail pour les informer de toutes les modifications apport\u00e9es \u00e0 leurs billets<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-457539571\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 12.3V224h212c6.9 0 12.4-5.8 12-12.7C473.6 97.9 382.3 6.7 268.7.3c-6.9-.4-12.7 5.1-12.7 12zm32 22c80.3 13.4 144.3 77.3 157.7 157.7H288V34.3zM280 256l150 150.2c4.9 4.9 12.9 4.6 17.5-.5 34.9-39 53.8-88 56.5-137 .4-6.9-5.1-12.7-12-12.7H280zm156.9 111.8l-79.6-79.9h112.4c-4.8 28.6-16 56.3-32.8 79.9zM224 256V44.2c0-6.9-5.8-12.4-12.8-12C93.6 38.9.2 136.5 0 255.6c-.3 193.1 229.6 296 373.1 168 5.2-4.6 5.4-12.6.5-17.5L224 256zm-192 0c0-96.6 70.8-174.6 160-189.5V256c0 16.3-2.4 10.8 9.4 22.6L335.3 413C209.3 502.9 32 412 32 256z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Rapports<\/h5>\t\t\t\t\t\t\n<p>Analysez le comportement de l&#8217;assistance, les produits qui posent le plus de probl\u00e8mes ou les endroits o\u00f9 les probl\u00e8mes se produisent le plus<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1146487553\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 53px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm16 400c0 8.8-7.2 16-16 16H48c-8.8 0-16-7.2-16-16V80c0-8.8 7.2-16 16-16h352c8.8 0 16 7.2 16 16v352zM200 160h-40v-32c0-6.6-5.4-12-12-12h-8c-6.6 0-12 5.4-12 12v32H88c-13.2 0-24 10.8-24 24v48c0 13.2 10.8 24 24 24h40v116c0 6.6 5.4 12 12 12h8c6.6 0 12-5.4 12-12V256h40c13.2 0 24-10.8 24-24v-48c0-13.2-10.8-24-24-24zm-8 64H96v-32h96v32zm168 32h-40V128c0-6.6-5.4-12-12-12h-8c-6.6 0-12 5.4-12 12v128h-40c-13.2 0-24 10.8-24 24v48c0 13.2 10.8 24 24 24h40v20c0 6.6 5.4 12 12 12h8c6.6 0 12-5.4 12-12v-20h40c13.2 0 24-10.8 24-24v-48c0-13.2-10.8-24-24-24zm-8 64h-96v-32h96v32z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Int\u00e9grations<\/h5>\t\t\t\t\t\t\n<p>Nous supportons WooCommerce, Envato, Slack et plusieurs autres fournisseurs tiers<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div>\t\t<\/div>\n\n\t\t\n<style>\n#section_214481823 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section dark\" id=\"section_1567319305\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t<div class=\"row align-equal\"  id=\"row-765919922\">\n\t<div id=\"col-1237434127\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:#3171ee;\" >\n\t\t\t\n\t\t\t\n<p>J&#8217;ai continu\u00e9 \u00e0 essayer de trouver quelque chose qui n&#8217;allait pas avec ce plugin Mais \u00e0 la fin, je n&#8217;ai pas pu J&#8217;ai pu me d\u00e9barrasser de 3 plugins et les remplacer par celui-ci : Un plugin FAQS, un plugin chat, et un plugin ticket Veuillez continuer \u00e0 soutenir et \u00e0 mettre \u00e0 jour ce plugin J&#8217;ai l&#8217;intention d&#8217;acheter beaucoup plus de licences<\/p>\n\n\t\t<div class=\"icon-box featured-box circle icon-box-left text-left is-small\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"254\" height=\"254\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/testimonial-avatar-male-1-ux-builder.jpg\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/testimonial-avatar-male-1-ux-builder.jpg 254w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/testimonial-avatar-male-1-ux-builder-150x150.jpg 150w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/testimonial-avatar-male-1-ux-builder-100x100.jpg 100w\" sizes=\"auto, (max-width: 254px) 100vw, 254px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3 style=\"margin-bottom: 0px;\">Dr. F. Zaria Chinelo<\/h3>\n<p>zariachinelo<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1080289918\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:#3171ee;\" >\n\t\t\t\n\t\t\t\n<p>Je peux fortement recommander ce plugin comme, d&#8217;apr\u00e8s mes investigations et mes multiples essais, le meilleur rapport qualit\u00e9-prix de sa cat\u00e9gorie TotalDesk est extr\u00eamement efficace, flexible et complet, et il est suffisamment standard pour permettre des personnalisations si et quand cela est n\u00e9cessaire<\/p>\n\n\t\t<div class=\"icon-box featured-box circle icon-box-left text-left is-small\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/testimonial-avatar-female-2-ux-builder-element.jpg\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/testimonial-avatar-female-2-ux-builder-element.jpg 250w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/testimonial-avatar-female-2-ux-builder-element-150x150.jpg 150w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/testimonial-avatar-female-2-ux-builder-element-100x100.jpg 100w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3 style=\"margin-bottom: 0px;\">Shun Li<\/h3>\n<p>Widevisions<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<style>\n#row-765919922 > .col > .col-inner {\n  padding: 40px 40px 40px 40px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n<\/div>\t\t<\/div>\n\n\t\t\n<style>\n#section_1567319305 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n#section_1567319305 .section-bg-overlay {\n  background-color: #3171ee;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_1880608127\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t<div class=\"row row-small\"  id=\"row-2004576862\">\n\t<div id=\"col-450517794\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"tabbed-content\">\n\t\t\t\n\t\t\t<ul class=\"nav nav-line nav-vertical nav-uppercase nav-size-normal nav-left\" role=\"tablist\"><li id=\"tab-syst\u00e8me-de-tickets\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_syst\u00e8me-de-tickets\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_syst\u00e8me-de-tickets\"><span>Syst\u00e8me de tickets<\/span><\/a><\/li>\n<li id=\"tab-base-de-connaissances\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_base-de-connaissances\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_base-de-connaissances\"><span>Base de connaissances<\/span><\/a><\/li>\n<li id=\"tab-chat-en-direct\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_chat-en-direct\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_chat-en-direct\"><span>Chat en direct<\/span><\/a><\/li>\n<li id=\"tab-notifications\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_notifications\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_notifications\"><span>Notifications<\/span><\/a><\/li>\n<li id=\"tab-rapports\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_rapports\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_rapports\"><span>Rapports<\/span><\/a><\/li>\n<li id=\"tab-int\u00e9grations\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_int\u00e9grations\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_int\u00e9grations\"><span>Int\u00e9grations<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_syst\u00e8me-de-tickets\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-syst\u00e8me-de-tickets\"><div class=\"row\"  id=\"row-908883107\">\n\t<div id=\"col-1365762302\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Syst\u00e8me de tickets<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Il existe de nombreux canaux par lesquels les clients peuvent demander de l&#8217;aide Il vous arrive de n\u00e9gliger des courriels, de manquer des appels t\u00e9l\u00e9phoniques ou d&#8217;oublier de r\u00e9pondre aux clients Cela ne se produit pas lorsque vous disposez d&#8217;un syst\u00e8me de tickets, o\u00f9 tout est consign\u00e9 En outre, vous obtenez des informations sur les demandes et pouvez cr\u00e9er une base de connaissances \u00e0 partir de ces informations<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1485665524\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Cr\u00e9er un ticket<\/h3>\n<p>La premi\u00e8re \u00e9tape d&#8217;un syst\u00e8me de tickets est toujours la cr\u00e9ation d&#8217;un ticket 4 m\u00e9thodes sont possibles pour cr\u00e9er un ticket via notre plugin WordPress HelpDesk :<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-639232355\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M464 64H48C21.5 64 0 85.5 0 112v288c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48V112c0-26.5-21.5-48-48-48zM48 96h416c8.8 0 16 7.2 16 16v41.4c-21.9 18.5-53.2 44-150.6 121.3-16.9 13.4-50.2 45.7-73.4 45.3-23.2.4-56.6-31.9-73.4-45.3C85.2 197.4 53.9 171.9 32 153.4V112c0-8.8 7.2-16 16-16zm416 320H48c-8.8 0-16-7.2-16-16V195c22.8 18.7 58.8 47.6 130.7 104.7 20.5 16.4 56.7 52.5 93.3 52.3 36.4.3 72.3-35.5 93.3-52.3 71.9-57.1 107.9-86 130.7-104.7v205c0 8.8-7.2 16-16 16z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">R\u00e9cup\u00e9ration des bo\u00eetes aux lettres<\/h5>\t\t\t\t\t\t\n<p>Configurez votre bo\u00eete aux lettres de support personnalis\u00e9e &#8211; notre plugin s&#8217;occupe du reste Les courriers seront automatiquement r\u00e9cup\u00e9r\u00e9s via un Cronjob Soit un nouveau ticket, soit un commentaire (r\u00e9ponse) sera cr\u00e9\u00e9 Les pi\u00e8ces jointes peuvent \u00e9galement \u00eatre r\u00e9cup\u00e9r\u00e9es<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-4000136\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 43px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M312 416h-80c-4.42 0-8 3.58-8 8v16c0 4.42 3.58 8 8 8h80c4.42 0 8-3.58 8-8v-16c0-4.42-3.58-8-8-8zM64 240v96c0 8.84 8.19 16 18.29 16h219.43c10.1 0 18.29-7.16 18.29-16v-96c0-8.84-8.19-16-18.29-16H82.29C72.19 224 64 231.16 64 240zm32 16h192v64H96v-64zM72 96h112c4.42 0 8-3.58 8-8V72c0-4.42-3.58-8-8-8H72c-4.42 0-8 3.58-8 8v16c0 4.42 3.58 8 8 8zm0 64h112c4.42 0 8-3.58 8-8v-16c0-4.42-3.58-8-8-8H72c-4.42 0-8 3.58-8 8v16c0 4.42 3.58 8 8 8zm297.9-62.02L286.02 14.1c-9-9-21.2-14.1-33.89-14.1H47.99C21.5.1 0 21.6 0 48.09v415.92C0 490.5 21.5 512 47.99 512h288.02c26.49 0 47.99-21.5 47.99-47.99V131.97c0-12.69-5.1-24.99-14.1-33.99zM256.03 32.59c2.8.7 5.3 2.1 7.4 4.2l83.88 83.88c2.1 2.1 3.5 4.6 4.2 7.4h-95.48V32.59zm95.98 431.42c0 8.8-7.2 16-16 16H47.99c-8.8 0-16-7.2-16-16V48.09c0-8.8 7.2-16.09 16-16.09h176.04v104.07c0 13.3 10.7 23.93 24 23.93h103.98v304.01z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Nouveau formulaire de ticket<\/h5>\t\t\t\t\t\t\n<p>Il y a 3 formulaires de contact disponibles &#8211; un pour les demandes simples, un pour les achats Envato et un pour le support WooCommerce \/ Shop Chacun diff\u00e8re par les champs du formulaire comme le sujet, l&#8217;URL du site web, la commande du produit, le code d&#8217;achat, etc<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-597343524\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M280 272H136c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h144c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8zm96-96H136c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h240c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8zM256 32C114.6 32 0 125.1 0 240c0 47.6 19.9 91.2 52.9 126.3C38 405.7 7 439.1 6.5 439.5c-6.6 7-8.4 17.2-4.6 26S14.4 480 24 480c61.5 0 110-25.7 139.1-46.3C192 442.8 223.2 448 256 448c141.4 0 256-93.1 256-208S397.4 32 256 32zm0 384c-28.3 0-56.3-4.3-83.2-12.8l-15.2-4.8-13 9.2c-23 16.3-58.5 35.3-102.6 39.6 12-15.1 29.8-40.4 40.8-69.6l7.1-18.7-13.7-14.6C47.3 313.7 32 277.6 32 240c0-97 100.5-176 224-176s224 79 224 176-100.5 176-224 176z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Chat en direct<\/h5>\t\t\t\t\t\t\n<p>Bien que notre plugin permette un chat en direct avec des agents, tout sera suivi comme un ticket Les chats ne sont pas perdus car ils sont sauvegard\u00e9s et consultables De plus, les utilisateurs peuvent entrer directement dans le chat via un Ticket ID<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-151709387\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 56px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M189.135 344.94c-5.471-13.646-19.536-22.148-34.19-20.695l-43.183 4.308c-14.454-47.209-14.454-97.895.001-145.105l43.181 4.308c14.662 1.463 28.717-7.048 34.19-20.695l32.479-81.008c5.984-14.924.41-31.941-13.252-40.46l-64.96-40.508c-13.213-8.239-30.132-6.313-41.145 4.676-136.485 136.167-136.196 356.607 0 492.48 11.022 10.996 27.943 12.908 41.146 4.675l64.958-40.507c13.662-8.52 19.236-25.536 13.252-40.46l-32.477-81.009zm2.227 94.338l-64.958 40.506a1.186 1.186 0 0 1-1.473-.167C.981 355.954 1.1 155.927 124.931 32.383a1.204 1.204 0 0 1 1.472-.168l64.958 40.507c.489.306.689.914.475 1.448l-32.479 81.006a1.2 1.2 0 0 1-1.224.742l-68.362-6.82c-28.623 79.031-27.539 137.77 0 213.803l68.363-6.82a1.189 1.189 0 0 1 1.223.74l32.479 81.008a1.185 1.185 0 0 1-.474 1.449zM292.249 92.891l-5.975 5.726c-3.911 3.748-4.793 9.622-2.261 14.41a32.063 32.063 0 0 1 0 29.945c-2.533 4.788-1.65 10.662 2.261 14.41l5.975 5.726c5.611 5.377 14.768 4.111 18.718-2.581 11.832-20.047 11.832-45.008 0-65.055-3.95-6.692-13.108-7.958-18.718-2.581zm93.112-89.538l-5.798 5.557c-4.56 4.371-4.977 11.529-.93 16.379 49.687 59.538 49.646 145.933 0 205.422-4.047 4.85-3.631 12.008.93 16.379l5.798 5.557c5.022 4.813 13.078 4.394 17.552-.933 60.14-71.604 60.092-175.882 0-247.428-4.474-5.327-12.53-5.746-17.552-.933zm-46.2 44.57l-5.818 5.579c-4.4 4.219-4.998 11.095-1.285 15.931 26.536 34.564 26.534 82.572 0 117.134-3.713 4.836-3.115 11.711 1.285 15.931l5.818 5.579c5.159 4.947 13.466 4.337 17.856-1.304 36.05-46.322 36.108-111.149 0-157.546-4.39-5.641-12.697-6.251-17.856-1.304z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">T\u00e9l\u00e9phone classique<\/h5>\t\t\t\t\t\t\n<p>Bien s\u00fbr, les clients peuvent appeler vos agents, ce qui est encore largement r\u00e9pandu La bonne nouvelle : vos agents peuvent cr\u00e9er des tickets au nom de vos clients dans le syst\u00e8me N&#8217;oubliez pas de leur dire<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-325735408\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_601986678\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/new-ticket-1024x390.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"388\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/new-ticket-1024x390.png\" class=\"attachment-large size-large\" alt=\"new ticket\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/new-ticket-1024x390.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/new-ticket-500x190.png 500w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/new-ticket-1000x381.png 1000w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/new-ticket-300x114.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/new-ticket-768x293.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/new-ticket-1536x585.png 1536w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/new-ticket-2048x780.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">new ticket<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_601986678 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1129787055\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_627927299\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/my-tickets-1024x391.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"389\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/my-tickets-1024x391.png\" class=\"attachment-large size-large\" alt=\"my tickets\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/my-tickets-1024x391.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/my-tickets-500x191.png 500w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/my-tickets-1000x382.png 1000w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/my-tickets-300x115.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/my-tickets-768x294.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/my-tickets-1536x587.png 1536w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/my-tickets-2048x783.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">my tickets<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_627927299 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div><div class=\"row\"  id=\"row-549795421\">\n\t<div id=\"col-2136607478\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div id=\"gap-2001683745\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2001683745 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3>Analyse des billets<\/h3>\n<p>Une fois qu&#8217;un nouveau ticket est entr\u00e9 dans le syst\u00e8me, il doit \u00eatre cat\u00e9goris\u00e9, analys\u00e9 et attribu\u00e9 Ensuite, l&#8217;agent assign\u00e9 peut s&#8217;occuper du ticket<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-211836269\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path d=\"M608 352h-32v-97.59c0-16.77-13.62-30.41-30.41-30.41H336v-64h48c17.67 0 32-14.33 32-32V32c0-17.67-14.33-32-32-32H256c-17.67 0-32 14.33-32 32v96c0 17.67 14.33 32 32 32h48v64H94.41C77.62 224 64 237.64 64 254.41V352H32c-17.67 0-32 14.33-32 32v96c0 17.67 14.33 32 32 32h96c17.67 0 32-14.33 32-32v-96c0-17.67-14.33-32-32-32H96v-96h208v96h-32c-17.67 0-32 14.33-32 32v96c0 17.67 14.33 32 32 32h96c17.67 0 32-14.33 32-32v-96c0-17.67-14.33-32-32-32h-32v-96h208v96h-32c-17.67 0-32 14.33-32 32v96c0 17.67 14.33 32 32 32h96c17.67 0 32-14.33 32-32v-96c0-17.67-14.33-32-32-32zm-480 32v96H32v-96h96zm240 0v96h-96v-96h96zM256 128V32h128v96H256zm352 352h-96v-96h96v96z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">D\u00e9finir les valeurs par d\u00e9faut des tickets<\/h5>\t\t\t\t\t\t\n<p>Pour faciliter votre travail, vous avez la possibilit\u00e9 de d\u00e9finir des valeurs par d\u00e9faut En pratique, vous pouvez d\u00e9finir un statut, un type, un syst\u00e8me et un agent assign\u00e9 par d\u00e9faut Vous n&#8217;avez donc pas besoin de le faire manuellement pour chaque nouveau ticket<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1531730236\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 43px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M383.9 308.3l23.9-62.6c4-10.5-3.7-21.7-15-21.7h-43.2c1.5-7.8 2.4-15.8 2.4-24 0-7.2-.9-14.2-2.2-21.1 40.5-9.8 66.2-24.2 66.2-40.2 0-16.5-27-31.2-69.3-41-8.9-33.6-27.4-67.9-41.3-85.4-6.3-8-15.7-12.3-25.3-12.3-9.5 0-12.3 2.4-41.8 17.2-12.8 6.4-24.3 2.1-28.6 0C179.9 2.3 177.3 0 167.9 0c-9.6 0-18.9 4.3-25.2 12.2-13.9 17.5-32.4 51.8-41.3 85.4C59 107.4 32 122.2 32 138.7c0 16.1 25.7 30.5 66.2 40.2-1.3 6.9-2.2 13.9-2.2 21.1 0 8.2.9 16.2 2.4 24H56.3c-11.5 0-19.2 11.7-14.7 22.3l25.8 60.2C27.3 329.8 0 372.7 0 422.4v44.8C0 491.9 20.1 512 44.8 512h358.4c24.7 0 44.8-20.1 44.8-44.8v-44.8c0-48.4-25.8-90.4-64.1-114.1zM128 200c0-2.7.3-5.3.6-7.9 1.3.8 5.1 3.3 5.8 5.4 3.9 11.9 7 24.6 16.5 33.4 8 7.4 47 25.1 64-25 2.8-8.4 15.4-8.4 18.3 0 16 47.4 53.9 34.4 64 25 9.5-8.8 12.7-21.5 16.5-33.4.7-2.1 4.4-4.6 5.8-5.4.3 2.6.6 5.2.6 7.9 0 52.9-43.1 96-96 96S128 252.9 128 200zm-.7-75.5c.7-2.7 12.3-57 40.5-92.5 28.7 14.4 37.7 20.5 56.2 20.5 18.6 0 27.7-6.3 56.2-20.5l.1.1c28.1 35.4 39.7 89.6 40.4 92.4 21.4 4.9 35.8 7.9 51 14.2-24.3 9.9-75.4 21.3-147.7 21.3s-123.4-11.4-147.7-21.3c15.2-6.3 29.9-9.3 51-14.2zM44.8 480c-7.1 0-12.8-5.7-12.8-12.8v-44.8c0-36.5 19.2-69.5 51.4-88.2L108 320l-27.4-64h28.9c4.7 9.6 64.3 108.5 64.3 108.5L142.9 480H44.8zm131.2 0l32-120-21.9-38.4c12.1 3.8 24.6 6.4 37.9 6.4s25.9-2.6 37.9-6.4L240 360l32 120h-96zm240-12.8c0 7.1-5.7 12.8-12.8 12.8h-98.1l-30.8-115.5s59.6-98.9 64.3-108.5h31l-25 65.6 22.5 13.9c30.6 18.9 48.9 51.4 48.9 86.9v44.8z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Laisser les agents travailler<\/h5>\t\t\t\t\t\t\n<p>Une fois que l&#8217;agent d\u00e9sign\u00e9 par d\u00e9faut a re\u00e7u le ticket, il peut commencer son travail L&#8217;agent peut modifier toutes les informations et r\u00e9pondre aux questions des journalistes<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1021613647\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_2005366912\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/set-ticket-defaults-1024x344.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"343\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/set-ticket-defaults-1024x344.png\" class=\"attachment-large size-large\" alt=\"set ticket defaults\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/set-ticket-defaults-1024x344.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/set-ticket-defaults-500x168.png 500w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/set-ticket-defaults-1000x336.png 1000w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/set-ticket-defaults-300x101.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/set-ticket-defaults-768x258.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/set-ticket-defaults-1536x516.png 1536w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/set-ticket-defaults-2048x687.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">set ticket defaults<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_2005366912 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-935544375\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1291509089\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/solve-wp-ticktes-1024x606.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"604\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/solve-wp-ticktes-1024x606.png\" class=\"attachment-large size-large\" alt=\"solve wp tickets\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/solve-wp-ticktes-1024x606.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/solve-wp-ticktes-500x296.png 500w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/solve-wp-ticktes-1000x591.png 1000w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/solve-wp-ticktes-300x177.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/solve-wp-ticktes-768x454.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/solve-wp-ticktes-1536x908.png 1536w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/solve-wp-ticktes.png 2029w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">solve wp tickets<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1291509089 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div><div class=\"row\"  id=\"row-1259773922\">\n\t<div id=\"col-182652979\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div id=\"gap-1819524048\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1819524048 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3>Finaliser le billet<\/h3>\n<p>Le ticket a \u00e9t\u00e9 mis en r\u00e9solution par un agent et le client est satisfait Mais que se passe-t-il ensuite  La plupart du temps, la m\u00eame question est pos\u00e9e \u00e0 nouveau par un autre journaliste Alors pourquoi ne pas cr\u00e9er un article de FAQ et enregistrer la r\u00e9ponse correcte en tant que &#8220;r\u00e9ponse enregistr\u00e9e&#8221; <\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1519953431\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm16 400c0 8.822-7.178 16-16 16H48c-8.822 0-16-7.178-16-16V80c0-8.822 7.178-16 16-16h352c8.822 0 16 7.178 16 16v352zm-192-92c-15.464 0-28 12.536-28 28s12.536 28 28 28 28-12.536 28-28-12.536-28-28-28zm7.67-24h-16c-6.627 0-12-5.373-12-12v-.381c0-70.343 77.44-63.619 77.44-107.408 0-20.016-17.761-40.211-57.44-40.211-29.144 0-44.265 9.649-59.211 28.692-3.908 4.98-11.054 5.995-16.248 2.376l-13.134-9.15c-5.625-3.919-6.86-11.771-2.645-17.177C153.658 133.514 178.842 116 223.67 116c52.32 0 97.44 29.751 97.44 80.211 0 67.414-77.44 63.849-77.44 107.408V304c0 6.627-5.373 12-12 12z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Cr\u00e9er une FAQ<\/h5>\t\t\t\t\t\t\n<p>Il suffit de copier le contenu complet du ticket dans un nouvel article de FAQ et de le placer dans votre base de connaissances<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-70054975\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 43px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M383.9 308.3l23.9-62.6c4-10.5-3.7-21.7-15-21.7h-43.2c1.5-7.8 2.4-15.8 2.4-24 0-7.2-.9-14.2-2.2-21.1 40.5-9.8 66.2-24.2 66.2-40.2 0-16.5-27-31.2-69.3-41-8.9-33.6-27.4-67.9-41.3-85.4-6.3-8-15.7-12.3-25.3-12.3-9.5 0-12.3 2.4-41.8 17.2-12.8 6.4-24.3 2.1-28.6 0C179.9 2.3 177.3 0 167.9 0c-9.6 0-18.9 4.3-25.2 12.2-13.9 17.5-32.4 51.8-41.3 85.4C59 107.4 32 122.2 32 138.7c0 16.1 25.7 30.5 66.2 40.2-1.3 6.9-2.2 13.9-2.2 21.1 0 8.2.9 16.2 2.4 24H56.3c-11.5 0-19.2 11.7-14.7 22.3l25.8 60.2C27.3 329.8 0 372.7 0 422.4v44.8C0 491.9 20.1 512 44.8 512h358.4c24.7 0 44.8-20.1 44.8-44.8v-44.8c0-48.4-25.8-90.4-64.1-114.1zM128 200c0-2.7.3-5.3.6-7.9 1.3.8 5.1 3.3 5.8 5.4 3.9 11.9 7 24.6 16.5 33.4 8 7.4 47 25.1 64-25 2.8-8.4 15.4-8.4 18.3 0 16 47.4 53.9 34.4 64 25 9.5-8.8 12.7-21.5 16.5-33.4.7-2.1 4.4-4.6 5.8-5.4.3 2.6.6 5.2.6 7.9 0 52.9-43.1 96-96 96S128 252.9 128 200zm-.7-75.5c.7-2.7 12.3-57 40.5-92.5 28.7 14.4 37.7 20.5 56.2 20.5 18.6 0 27.7-6.3 56.2-20.5l.1.1c28.1 35.4 39.7 89.6 40.4 92.4 21.4 4.9 35.8 7.9 51 14.2-24.3 9.9-75.4 21.3-147.7 21.3s-123.4-11.4-147.7-21.3c15.2-6.3 29.9-9.3 51-14.2zM44.8 480c-7.1 0-12.8-5.7-12.8-12.8v-44.8c0-36.5 19.2-69.5 51.4-88.2L108 320l-27.4-64h28.9c4.7 9.6 64.3 108.5 64.3 108.5L142.9 480H44.8zm131.2 0l32-120-21.9-38.4c12.1 3.8 24.6 6.4 37.9 6.4s25.9-2.6 37.9-6.4L240 360l32 120h-96zm240-12.8c0 7.1-5.7 12.8-12.8 12.8h-98.1l-30.8-115.5s59.6-98.9 64.3-108.5h31l-25 65.6 22.5 13.9c30.6 18.9 48.9 51.4 48.9 86.9v44.8z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Sauvegarder comme R\u00e9ponse sauvegard\u00e9e<\/h5>\t\t\t\t\t\t\n<p>Certaines personnes ne lisent pas les FAQ et posent simplement la m\u00eame question, mais vous y avez d\u00e9j\u00e0 r\u00e9pondu Avec notre plugin, vous pouvez simplement copier le commentaire correct dans une r\u00e9ponse sauvegard\u00e9e Vous pouvez ensuite l&#8217;utiliser pour tous les nouveaux tickets<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-88728484\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 43px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M383.9 308.3l23.9-62.6c4-10.5-3.7-21.7-15-21.7h-43.2c1.5-7.8 2.4-15.8 2.4-24 0-7.2-.9-14.2-2.2-21.1 40.5-9.8 66.2-24.2 66.2-40.2 0-16.5-27-31.2-69.3-41-8.9-33.6-27.4-67.9-41.3-85.4-6.3-8-15.7-12.3-25.3-12.3-9.5 0-12.3 2.4-41.8 17.2-12.8 6.4-24.3 2.1-28.6 0C179.9 2.3 177.3 0 167.9 0c-9.6 0-18.9 4.3-25.2 12.2-13.9 17.5-32.4 51.8-41.3 85.4C59 107.4 32 122.2 32 138.7c0 16.1 25.7 30.5 66.2 40.2-1.3 6.9-2.2 13.9-2.2 21.1 0 8.2.9 16.2 2.4 24H56.3c-11.5 0-19.2 11.7-14.7 22.3l25.8 60.2C27.3 329.8 0 372.7 0 422.4v44.8C0 491.9 20.1 512 44.8 512h358.4c24.7 0 44.8-20.1 44.8-44.8v-44.8c0-48.4-25.8-90.4-64.1-114.1zM128 200c0-2.7.3-5.3.6-7.9 1.3.8 5.1 3.3 5.8 5.4 3.9 11.9 7 24.6 16.5 33.4 8 7.4 47 25.1 64-25 2.8-8.4 15.4-8.4 18.3 0 16 47.4 53.9 34.4 64 25 9.5-8.8 12.7-21.5 16.5-33.4.7-2.1 4.4-4.6 5.8-5.4.3 2.6.6 5.2.6 7.9 0 52.9-43.1 96-96 96S128 252.9 128 200zm-.7-75.5c.7-2.7 12.3-57 40.5-92.5 28.7 14.4 37.7 20.5 56.2 20.5 18.6 0 27.7-6.3 56.2-20.5l.1.1c28.1 35.4 39.7 89.6 40.4 92.4 21.4 4.9 35.8 7.9 51 14.2-24.3 9.9-75.4 21.3-147.7 21.3s-123.4-11.4-147.7-21.3c15.2-6.3 29.9-9.3 51-14.2zM44.8 480c-7.1 0-12.8-5.7-12.8-12.8v-44.8c0-36.5 19.2-69.5 51.4-88.2L108 320l-27.4-64h28.9c4.7 9.6 64.3 108.5 64.3 108.5L142.9 480H44.8zm131.2 0l32-120-21.9-38.4c12.1 3.8 24.6 6.4 37.9 6.4s25.9-2.6 37.9-6.4L240 360l32 120h-96zm240-12.8c0 7.1-5.7 12.8-12.8 12.8h-98.1l-30.8-115.5s59.6-98.9 64.3-108.5h31l-25 65.6 22.5 13.9c30.6 18.9 48.9 51.4 48.9 86.9v44.8z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Analyse dans les rapports<\/h5>\t\t\t\t\t\t\n<p>Toutes les informations relatives aux tickets sont disponibles de mani\u00e8re centralis\u00e9e dans la section des rapports C&#8217;est un bon moyen de toujours v\u00e9rifier la section des rapports, o\u00f9 la plupart des probl\u00e8mes ont \u00e9t\u00e9 trait\u00e9s Peut-\u00eatre qu&#8217;un produit a besoin d&#8217;une meilleure description Une meilleure documentation <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-33961791\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Caract\u00e9ristiques du syst\u00e8me de tickets<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1106317696\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<ul>\n<li>Taxonomies personnalis\u00e9esVous \u00eates libre de cr\u00e9er ou de d\u00e9finir des statuts, des types ou des projets personnalis\u00e9s.<\/li>\n<li>Filtrer les billetsFiltrez tous les tickets dans le backend pour le statut, le type ou le projet.<\/li>\n<li>Journal \/ HistoireToutes les modifications apport\u00e9es aux tickets sont enregistr\u00e9es et apparaissent dans un historique.<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-566449673\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<ul>\n<li>Exportation de billetsExporter tous les billets sous forme de fichiers Excel afin que vous puissiez cr\u00e9er votre propre analyse.<\/li>\n<li>Mes billetsCr\u00e9ez une page &#8220;Mes billets&#8221; et redirigez-y automatiquement les journalistes.<\/li>\n<li>Formulaires de billets personnalisablesNouveaux formulaires de billets personnalisables pour Simple Tickets, WooCommerce Tickets &#038; Envato tickets<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div><\/div>\n<div id=\"tab_base-de-connaissances\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-base-de-connaissances\"><div class=\"row\"  id=\"row-201020798\">\n\t<div id=\"col-892641181\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Base de connaissances<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Les questions et les demandes d&#8217;assistance sont souvent r\u00e9p\u00e9t\u00e9es par diff\u00e9rents clients Cela peut \u00eatre \u00e9vit\u00e9 si vous disposez d&#8217;une bonne base de connaissances Les clients peuvent y chercher des solutions par eux-m\u00eames sans avoir \u00e0 demander votre aide<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-764036587\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>R\u00e9duire les probl\u00e8mes d&#8217;assistance gr\u00e2ce \u00e0 une base de connaissances<\/h3>\n<p>Avec une base de connaissances bien remplie, vous pouvez r\u00e9duire le nombre de probl\u00e8mes de support de fa\u00e7on spectaculaire<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1227529465\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm16 400c0 8.822-7.178 16-16 16H48c-8.822 0-16-7.178-16-16V80c0-8.822 7.178-16 16-16h352c8.822 0 16 7.178 16 16v352zm-192-92c-15.464 0-28 12.536-28 28s12.536 28 28 28 28-12.536 28-28-12.536-28-28-28zm7.67-24h-16c-6.627 0-12-5.373-12-12v-.381c0-70.343 77.44-63.619 77.44-107.408 0-20.016-17.761-40.211-57.44-40.211-29.144 0-44.265 9.649-59.211 28.692-3.908 4.98-11.054 5.995-16.248 2.376l-13.134-9.15c-5.625-3.919-6.86-11.771-2.645-17.177C153.658 133.514 178.842 116 223.67 116c52.32 0 97.44 29.751 97.44 80.211 0 67.414-77.44 63.849-77.44 107.408V304c0 6.627-5.373 12-12 12z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Transfert des billets vers les FAQ<\/h5>\t\t\t\t\t\t\n<p>Transf\u00e9rer un ticket vers une FAQLes tickets peuvent facilement \u00eatre copi\u00e9s dans un article de FAQ Cette fonctionnalit\u00e9 vous permet de remplir rapidement votre base de connaissances en cr\u00e9ant des r\u00e9ponses bas\u00e9es sur les questions de vos rapporteurs<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1105246858\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm16 400c0 8.822-7.178 16-16 16H48c-8.822 0-16-7.178-16-16V80c0-8.822 7.178-16 16-16h352c8.822 0 16 7.178 16 16v352zm-192-92c-15.464 0-28 12.536-28 28s12.536 28 28 28 28-12.536 28-28-12.536-28-28-28zm7.67-24h-16c-6.627 0-12-5.373-12-12v-.381c0-70.343 77.44-63.619 77.44-107.408 0-20.016-17.761-40.211-57.44-40.211-29.144 0-44.265 9.649-59.211 28.692-3.908 4.98-11.054 5.995-16.248 2.376l-13.134-9.15c-5.625-3.919-6.86-11.771-2.645-17.177C153.658 133.514 178.842 116 223.67 116c52.32 0 97.44 29.751 97.44 80.211 0 67.414-77.44 63.849-77.44 107.408V304c0 6.627-5.373 12-12 12z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Transfert des billets vers les FAQ<\/h5>\t\t\t\t\t\t\n<p>Transf\u00e9rer un ticket vers une FAQLes tickets peuvent facilement \u00eatre copi\u00e9s dans un article de FAQ Cette fonctionnalit\u00e9 vous permet de remplir rapidement votre base de connaissances en cr\u00e9ant des r\u00e9ponses bas\u00e9es sur les questions de vos rapporteurs<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-577692180\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1636748812\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-knowledge-example-1024x637.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"635\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-knowledge-example-1024x637.png\" class=\"attachment-large size-large\" alt=\"wp knowledge example\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-knowledge-example-1024x637.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-knowledge-example-500x311.png 500w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-knowledge-example-1000x622.png 1000w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-knowledge-example-300x187.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-knowledge-example-768x477.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-knowledge-example-1536x955.png 1536w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-knowledge-example-2048x1273.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">wp knowledge example<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1636748812 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1106038630\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_2012261675\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/grouped-articles-1024x722.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"719\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/grouped-articles-1024x722.png\" class=\"attachment-large size-large\" alt=\"grouped articles\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/grouped-articles-1024x722.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/grouped-articles-500x353.png 500w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/grouped-articles-1000x705.png 1000w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/grouped-articles-300x212.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/grouped-articles-768x542.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/grouped-articles-1536x1083.png 1536w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/grouped-articles-2048x1444.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">grouped articles<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_2012261675 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-683501045\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 71px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M508.5 481.6l-129-129c-2.3-2.3-5.3-3.5-8.5-3.5h-10.3C395 312 416 262.5 416 208 416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c54.5 0 104-21 141.1-55.2V371c0 3.2 1.3 6.2 3.5 8.5l129 129c4.7 4.7 12.3 4.7 17 0l9.9-9.9c4.7-4.7 4.7-12.3 0-17zM208 384c-97.3 0-176-78.7-176-176S110.7 32 208 32s176 78.7 176 176-78.7 176-176 176z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Recherche en direct<\/h5>\t\t\t\t\t\t\n<p>Gr\u00e2ce \u00e0 la recherche en direct int\u00e9gr\u00e9e \u00e0 la base de connaissances, vos utilisateurs peuvent facilement trouver les bonnes r\u00e9ponses<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1522014035\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 71px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M462.3 62.7c-54.5-46.4-136-38.7-186.6 13.5L256 96.6l-19.7-20.3C195.5 34.1 113.2 8.7 49.7 62.7c-62.8 53.6-66.1 149.8-9.9 207.8l193.5 199.8c6.2 6.4 14.4 9.7 22.6 9.7 8.2 0 16.4-3.2 22.6-9.7L472 270.5c56.4-58 53.1-154.2-9.7-207.8zm-13.1 185.6L256.4 448.1 62.8 248.3c-38.4-39.6-46.4-115.1 7.7-161.2 54.8-46.8 119.2-12.9 142.8 11.5l42.7 44.1 42.7-44.1c23.2-24 88.2-58 142.8-11.5 54 46 46.1 121.5 7.7 161.2z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Vues de la voie<\/h5>\t\t\t\t\t\t\n<p>Chaque fois qu&#8217;une page de FAQ est ouverte, la vue est compt\u00e9e Cela vous permet de trier vos articles par popularit\u00e9 et vous donne un aper\u00e7u de l&#8217;utilisation de la base de connaissances<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-372372697\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1500459585\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/live-ajax-search-1024x385.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"383\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/live-ajax-search-1024x385.png\" class=\"attachment-large size-large\" alt=\"live ajax search\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/live-ajax-search-1024x385.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/live-ajax-search-500x188.png 500w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/live-ajax-search-1000x376.png 1000w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/live-ajax-search-300x113.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/live-ajax-search-768x289.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/live-ajax-search-1536x578.png 1536w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/live-ajax-search.png 1562w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">live ajax search<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1500459585 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1481477424\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1772314521\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/single-faq-1024x651.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"648\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/single-faq-1024x651.png\" class=\"attachment-large size-large\" alt=\"single faq\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/single-faq-1024x651.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/single-faq-500x318.png 500w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/single-faq-1000x636.png 1000w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/single-faq-300x191.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/single-faq-768x488.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/single-faq-1536x976.png 1536w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/single-faq.png 1888w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">single faq<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1772314521 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div><div class=\"row\"  id=\"row-583862796\">\n\t<div id=\"col-1882892954\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div id=\"gap-234175779\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-234175779 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3>Aper\u00e7u de la FAQ<\/h3>\n<p>Une fois qu&#8217;un nouveau ticket est entr\u00e9 dans le syst\u00e8me, il doit \u00eatre cat\u00e9goris\u00e9, analys\u00e9 et attribu\u00e9 Ensuite, l&#8217;agent assign\u00e9 peut s&#8217;occuper du ticket<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1738282376\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 46px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M192 80c0 8.837-7.164 16-16 16-35.29 0-64 28.71-64 64 0 8.837-7.164 16-16 16s-16-7.163-16-16c0-52.935 43.065-96 96-96 8.836 0 16 7.163 16 16zm176 96c0 101.731-51.697 91.541-90.516 192.674a23.722 23.722 0 0 1-5.484 8.369V464h-.018a23.99 23.99 0 0 1-5.241 14.574l-19.535 24.419A24 24 0 0 1 228.465 512h-72.93a24 24 0 0 1-18.741-9.007l-19.535-24.419A23.983 23.983 0 0 1 112.018 464H112v-86.997a24.153 24.153 0 0 1-5.54-8.478c-38.977-101.401-90.897-90.757-90.457-193.822C16.415 78.01 95.306 0 192 0c97.195 0 176 78.803 176 176zM240 448h-96v12.775L159.38 480h65.24L240 460.775V448zm0-64h-96v32h96v-32zm96-208c0-79.59-64.424-144-144-144-79.59 0-144 64.423-144 144 0 87.475 44.144 70.908 86.347 176h115.306C291.779 247.101 336 263.222 336 176z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Suggestions de FAQ<\/h5>\t\t\t\t\t\t\n<p>Chaque fois qu&#8217;un journaliste souhaite cr\u00e9er un nouveau ticket, notre syst\u00e8me peut lui sugg\u00e9rer des FAQ Cela fonctionne en comparant le sujet du ticket saisi et la base de connaissances<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1724986902\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 43px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M508.5 481.6l-129-129c-2.3-2.3-5.3-3.5-8.5-3.5h-10.3C395 312 416 262.5 416 208 416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c54.5 0 104-21 141.1-55.2V371c0 3.2 1.3 6.2 3.5 8.5l129 129c4.7 4.7 12.3 4.7 17 0l9.9-9.9c4.7-4.7 4.7-12.3 0-17zM208 384c-97.3 0-176-78.7-176-176S110.7 32 208 32s176 78.7 176 176-78.7 176-176 176z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Suivre les recherches de la FAQ<\/h5>\t\t\t\t\t\t\n<p>Lorsque vos utilisateurs recherchent des FAQ, notre syst\u00e8me suit les mots cl\u00e9s et le nombre d&#8217;articles trouv\u00e9s<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1060612526\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1008389591\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/faq-suggestions-1024x685.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"682\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/faq-suggestions-1024x685.png\" class=\"attachment-large size-large\" alt=\"faq suggestions\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/faq-suggestions-1024x685.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/faq-suggestions-500x334.png 500w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/faq-suggestions-1000x669.png 1000w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/faq-suggestions-300x201.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/faq-suggestions-768x514.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/faq-suggestions.png 1474w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">faq suggestions<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1008389591 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-646450478\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1690076583\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/track-faq-searches-1024x380.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"379\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/track-faq-searches-1024x380.png\" class=\"attachment-large size-large\" alt=\"track faq searches\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/track-faq-searches-1024x380.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/track-faq-searches-500x186.png 500w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/track-faq-searches-1000x371.png 1000w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/track-faq-searches-300x111.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/track-faq-searches-768x285.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/track-faq-searches-1536x570.png 1536w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/track-faq-searches-2048x760.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">track faq searches<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1690076583 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1351283384\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 58px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M496.656 285.683C506.583 272.809 512 256 512 235.468c-.001-37.674-32.073-72.571-72.727-72.571h-70.15c8.72-17.368 20.695-38.911 20.695-69.817C389.819 34.672 366.518 0 306.91 0c-29.995 0-41.126 37.918-46.829 67.228-3.407 17.511-6.626 34.052-16.525 43.951C219.986 134.75 184 192 162.382 203.625c-2.189.922-4.986 1.648-8.032 2.223C148.577 197.484 138.931 192 128 192H32c-17.673 0-32 14.327-32 32v256c0 17.673 14.327 32 32 32h96c17.673 0 32-14.327 32-32v-8.74c32.495 0 100.687 40.747 177.455 40.726 5.505.003 37.65.03 41.013 0 59.282.014 92.255-35.887 90.335-89.793 15.127-17.727 22.539-43.337 18.225-67.105 12.456-19.526 15.126-47.07 9.628-69.405zM32 480V224h96v256H32zm424.017-203.648C472 288 472 336 450.41 347.017c13.522 22.76 1.352 53.216-15.015 61.996 8.293 52.54-18.961 70.606-57.212 70.974-3.312.03-37.247 0-40.727 0-72.929 0-134.742-40.727-177.455-40.727V235.625c37.708 0 72.305-67.939 106.183-101.818 30.545-30.545 20.363-81.454 40.727-101.817 50.909 0 50.909 35.517 50.909 61.091 0 42.189-30.545 61.09-30.545 101.817h111.999c22.73 0 40.627 20.364 40.727 40.727.099 20.363-8.001 36.375-23.984 40.727zM104 432c0 13.255-10.745 24-24 24s-24-10.745-24-24 10.745-24 24-24 24 10.745 24 24z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Les pouces en haut ou en bas<\/h5>\t\t\t\t\t\t\n<p>Pouces en haut ou en basLes utilisateurs peuvent donner \u00e0 vos articles un pouce en haut ou en bas (si cette option est activ\u00e9e) Vous pouvez ensuite l&#8217;utiliser pour des widgets sp\u00e9ciaux pour les FAQ les plus populaires<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-856726664\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 54px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M489.17 144.05C547.44 80.02 483.28 0 418.52 0c-23.39 0-46.87 10.44-64.68 35.85L187.9 284.01c-45.13 2.9-86.1 20.09-109.34 81.34-2.65 6.99-9 11.22-16.41 11.22-12.49 0-51.14-31.13-62.15-38.65C0 430.58 42.67 512 144 512c141.21 0 145.89-117.04 142.91-145.49l.02-.02 202.24-222.44zM230.96 449.18C212.54 469.63 183.28 480 144 480c-62.08 0-90.15-37.47-102.57-76.29 7.55 3.32 14.15 4.86 20.72 4.86 20.81 0 39-12.52 46.33-31.87 6.86-18.09 17.63-56.66 89.31-61.26L254.68 366c2.96 28.21-4.08 61.37-23.72 83.18zm39.4-112.03l-49.86-44.32L380.05 54.22C390.38 39.47 403.33 32 418.52 32c22.9 0 47.56 16.71 57.36 38.88 7.94 17.96 4.45 35.34-10.39 51.64L270.36 337.15z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Plusieurs mises en page<\/h5>\t\t\t\t\t\t\n<p>Mise en page en bo\u00eete ou en liste Masonoary ou non Vous pouvez d\u00e9cider de l&#8217;aspect et de la convivialit\u00e9 de votre base de connaissances<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-890583308\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t<a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/\" target=\"_blank\" class=\"button primary\" rel=\"noopener\">\n\t\t<span>Afficher la base de connaissances Exemple en direct<\/span>\n\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div><\/div>\n<div id=\"tab_chat-en-direct\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-chat-en-direct\"><div class=\"row\"  id=\"row-1139154347\">\n\t<div id=\"col-2102073025\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Chat en direct<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>TotalDesk dispose d&#8217;un Chat en direct int\u00e9gr\u00e9 de base que vous pouvez utiliser pour communiquer avec vos clients Toutes les nouvelles demandes de chat en direct sont suivies comme des tickets, de sorte que le processus reste coh\u00e9rent<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1345934900\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h3>Commencez \u00e0 r\u00e9soudre les probl\u00e8mes tout en discutant<\/h3>\n<p>Un chat en direct vous donne la possibilit\u00e9 de r\u00e9soudre les probl\u00e8mes de vos rapporteurs en une minute<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_652748317\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"792\" height=\"914\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Welcome.png\" class=\"attachment-large size-large\" alt=\"Livechat-Welcome\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Welcome.png 792w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Welcome-260x300.png 260w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Welcome-768x886.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Welcome-500x577.png 500w\" sizes=\"auto, (max-width: 792px) 100vw, 792px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_652748317 {\n  width: 30%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1932884961\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h3>Commencer une discussion<\/h3>\n<p>Les rapporteurs connect\u00e9s ou m\u00eame les invit\u00e9s (si cette option est activ\u00e9e) peuvent lancer une discussion en direct avec vos agents Il faut bien s\u00fbr qu&#8217;un agent soit en ligne<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-821813459\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_973876306\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"806\" height=\"944\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Start-.png\" class=\"attachment-large size-large\" alt=\"Livechat Start\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Start-.png 806w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Start--256x300.png 256w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Start--768x899.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Start--500x586.png 500w\" sizes=\"auto, (max-width: 806px) 100vw, 806px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_973876306 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1979597825\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1535295089\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"928\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Ticket-Created.png\" class=\"attachment-large size-large\" alt=\"Livechat Ticket Created\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Ticket-Created.png 788w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Ticket-Created-255x300.png 255w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Ticket-Created-768x904.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Ticket-Created-500x589.png 500w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1535295089 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-130551967\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><path d=\"M544 224h32V112c0-26.51-21.49-48-48-48H48C21.49 64 0 85.49 0 112v112h32c17.673 0 32 14.327 32 32s-14.327 32-32 32H0v112c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V288h-32c-17.673 0-32-14.327-32-32s14.327-32 32-32zm0 96v80c0 8.823-7.177 16-16 16H48c-8.823 0-16-7.177-16-16v-80c35.29 0 64-28.71 64-64s-28.71-64-64-64v-80c0-8.823 7.177-16 16-16h480c8.823 0 16 7.177 16 16v80c-35.29 0-64 28.71-64 64s28.71 64 64 64z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Enregistr\u00e9 comme ticket<\/h5>\t\t\t\t\t\t\n<p>Chaque conversation de chat sera stock\u00e9e dans un ticket Cela permet aux agents de lancer un d\u00e9marrage pour n&#8217;importe lequel de leurs tickets via l&#8217;ID Les agents peuvent suivre et analyser les chats comme un ticket normal<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-142641872\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M388.5 46.3C457.9 90.3 504 167.8 504 256c0 136.8-110.8 247.7-247.5 248C120 504.3 8.2 393 8 256.4 7.9 168 54 90.3 123.5 46.3c5.8-3.7 13.5-1.8 16.9 4.2l3.9 7c3.1 5.6 1.3 12.6-4.1 16C79.9 112 40 179.6 40 256c0 119.9 97.3 216 216 216 119.9 0 216-97.3 216-216 0-77-40.1-144.2-100.3-182.4-5.4-3.4-7.2-10.5-4.1-16l3.9-7c3.4-6.1 11.2-7.9 17-4.3zM272 276V12c0-6.6-5.4-12-12-12h-8c-6.6 0-12 5.4-12 12v264c0 6.6 5.4 12 12 12h8c6.6 0 12-5.4 12-12z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Aucun agent en ligne<\/h5>\t\t\t\t\t\t\n<p>Lorsqu&#8217;aucun agent n&#8217;est en ligne, les rapporteurs peuvent toujours envoyer un message via le livechat Cela donnera lieu \u00e0 un nouveau ticket simple<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-742258670\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h3>R\u00e9pondre en tant qu&#8217;agent<\/h3>\n<p>En tant qu&#8217;agent, vous obtiendrez une liste actualis\u00e9e des chats ouverts Vous pouvez rejoindre un chat en cliquant sur le nom du chat<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1761055272\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_456235536\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"515\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Agent-Backend-1024x517.png\" class=\"attachment-large size-large\" alt=\"Livechat Agent Backend\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Agent-Backend-1024x517.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Agent-Backend-300x152.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Agent-Backend-768x388.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Agent-Backend-1536x776.png 1536w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Agent-Backend-2048x1035.png 2048w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Agent-Backend-500x253.png 500w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/Livechat-Agent-Backend-1000x505.png 1000w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_456235536 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div><\/div>\n<div id=\"tab_notifications\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-notifications\"><div class=\"row\"  id=\"row-1416495243\">\n\t<div id=\"col-1900020727\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Int\u00e9grations<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Notre plugin prend en charge plusieurs fournisseurs et plugins tiers<\/p>\n<h3>Int\u00e9gration de WooCommerce<\/h3>\n<p>Les clients verront un menu &#8220;mes tickets&#8221; et &#8220;nouveau ticket&#8221; dans leurs pages &#8220;Mon compte&#8221; De l\u00e0, ils peuvent consulter tous les tickets soumis ou en soumettre un nouveau :<\/p>\n<ul>\n<li>Soutien aux commandes<\/li>\n<li>Support produit<\/li>\n<li>Autre<\/li>\n<\/ul>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_853631111\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"589\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-My-Tickets-page-1024x591.png\" class=\"attachment-large size-large\" alt=\"WooCommerce My Tickets page\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-My-Tickets-page-1024x591.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-My-Tickets-page-300x173.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-My-Tickets-page-768x444.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-My-Tickets-page-1536x887.png 1536w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-My-Tickets-page-2048x1183.png 2048w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-My-Tickets-page-510x295.png 510w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_853631111 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-433035506\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Notifications<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Envoyez des notifications de billets via le bureau HTML5 ou par courriel pour informer vos rapporteurs automatiquement<\/p>\n<p>Les rapporteurs peuvent \u00e9galement r\u00e9pondre aux courriels si vous avez activ\u00e9 la canalisation des courriels dans WordPress<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1998591669\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1513547052\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"549\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/ticket-email-notification-1024x551.png\" class=\"attachment-large size-large\" alt=\"ticket email notification\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/ticket-email-notification-1024x551.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/ticket-email-notification-300x161.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/ticket-email-notification-768x413.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/ticket-email-notification-510x274.png 510w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/ticket-email-notification.png 1298w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1513547052 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1936483218\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1515253490\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"718\" height=\"148\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/hmtl5-desktop-notifications.png\" class=\"attachment-large size-large\" alt=\"hmtl5 desktop notifications\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/hmtl5-desktop-notifications.png 718w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/hmtl5-desktop-notifications-300x62.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/hmtl5-desktop-notifications-510x105.png 510w\" sizes=\"auto, (max-width: 718px) 100vw, 718px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1515253490 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div><\/div>\n<div id=\"tab_rapports\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-rapports\"><div class=\"row\"  id=\"row-852866099\">\n\t<div id=\"col-851057268\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Rapports<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Obtenez des rapports d\u00e9taill\u00e9s sur la cr\u00e9ation et l&#8217;utilisation des tickets, ainsi que sur les d\u00e9lais d&#8217;ex\u00e9cution des tickets Vous pouvez filtrer par date, agent, rapporteur ou satisfaction<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_131784876\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"809\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/helpdesk-ticket-reports-1024x812.png\" class=\"attachment-large size-large\" alt=\"helpdesk ticket reports\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/helpdesk-ticket-reports-1024x812.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/helpdesk-ticket-reports-300x238.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/helpdesk-ticket-reports-768x609.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/helpdesk-ticket-reports-1536x1218.png 1536w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/helpdesk-ticket-reports-2048x1624.png 2048w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/helpdesk-ticket-reports-510x404.png 510w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_131784876 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1017492354\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<p>Les analyses de Total Ticket sont \u00e9galement disponibles et vous montrent les tickets par statut, type, d\u00e9partement et priorit\u00e9<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_843808510\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"379\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/all-tickets-anayltics-1024x380.png\" class=\"attachment-large size-large\" alt=\"all tickets anayltics\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/all-tickets-anayltics-1024x380.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/all-tickets-anayltics-300x111.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/all-tickets-anayltics-768x285.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/all-tickets-anayltics-1536x570.png 1536w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/all-tickets-anayltics-2048x761.png 2048w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/all-tickets-anayltics-510x189.png 510w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_843808510 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1254523802\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<p>D\u00e9couvrez ce que vos utilisateurs recherchent gr\u00e2ce au suivi int\u00e9gr\u00e9 des termes de recherche de la FAQ<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1961409440\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"330\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/faq-search-terms-1024x331.png\" class=\"attachment-large size-large\" alt=\"faq search terms\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/faq-search-terms-1024x331.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/faq-search-terms-300x97.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/faq-search-terms-768x248.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/faq-search-terms-1536x496.png 1536w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/faq-search-terms-2048x662.png 2048w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/faq-search-terms-510x165.png 510w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1961409440 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div><\/div>\n<div id=\"tab_int\u00e9grations\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-int\u00e9grations\"><div class=\"row\"  id=\"row-316327003\">\n\t<div id=\"col-241746409\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Int\u00e9grations<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Notre plugin prend en charge plusieurs fournisseurs et plugins tiers<\/p>\n<h3>Int\u00e9gration de WooCommerce<\/h3>\n<p>Les clients verront un menu &#8220;mes tickets&#8221; et &#8220;nouveau ticket&#8221; dans leurs pages &#8220;Mon compte&#8221; De l\u00e0, ils peuvent consulter tous les tickets soumis ou en soumettre un nouveau :<\/p>\n<ul>\n<li>Soutien aux commandes<\/li>\n<li>Support produit<\/li>\n<li>Autre<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-605660119\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_285856455\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-My-Tickets-page-1024x591.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"173\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-My-Tickets-page-300x173.png\" class=\"attachment-medium size-medium\" alt=\"WooCommerce My Tickets page\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-My-Tickets-page-300x173.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-My-Tickets-page-1024x591.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-My-Tickets-page-768x444.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-My-Tickets-page-1536x887.png 1536w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-My-Tickets-page-2048x1183.png 2048w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-My-Tickets-page-510x295.png 510w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_285856455 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1124270208\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1438201963\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-new-ticket-form-1024x824.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"241\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-new-ticket-form-300x241.png\" class=\"attachment-medium size-medium\" alt=\"WooCommerce new ticket form\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-new-ticket-form-300x241.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-new-ticket-form-1024x824.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-new-ticket-form-768x618.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-new-ticket-form-1536x1236.png 1536w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-new-ticket-form-2048x1648.png 2048w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/WooCommerce-new-ticket-form-510x410.png 510w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1438201963 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-905314279\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<h3>Int\u00e9gration du service d&#8217;assistance Envato<\/h3>\n<p>Impl\u00e9mentez la validation du code d&#8217;achat envato en direct avant que les clients puissent soumettre un ticket Ajoutez facilement des champs personnalis\u00e9s obligatoires ou facultatifs pour l&#8217;acc\u00e8s \u00e0 l&#8217;admin wp<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_902548396\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"659\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/Envato-helpdesk-plugin-1024x662.png\" class=\"attachment-large size-large\" alt=\"Envato helpdesk plugin\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/Envato-helpdesk-plugin-1024x662.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/Envato-helpdesk-plugin-300x194.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/Envato-helpdesk-plugin-768x497.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/Envato-helpdesk-plugin-1536x994.png 1536w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/Envato-helpdesk-plugin-510x330.png 510w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/Envato-helpdesk-plugin.png 1552w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_902548396 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-2103555250\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<h3>Int\u00e9gration de Slack<\/h3>\n<p>Envoyez tous les nouveaux billets + commentaires directement sur votre chat slack pr\u00e9f\u00e9r\u00e9<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1799958145\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"365\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/slack-integration-1024x366.png\" class=\"attachment-large size-large\" alt=\"slack integration\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/slack-integration-1024x366.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/slack-integration-300x107.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/slack-integration-768x274.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/slack-integration-1536x548.png 1536w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/slack-integration-2048x731.png 2048w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/10\/slack-integration-510x182.png 510w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1799958145 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div><\/div><\/div><\/div>\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div>\t\t<\/div>\n\n\t\t\n<style>\n#section_1880608127 {\n  padding-top: 80px;\n  padding-bottom: 80px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_716426634\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t<div class=\"row align-middle align-center\"  id=\"row-1600677360\">\n\t<div id=\"col-236850\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>Les modules du Helpdesk<\/h2>\n<p>Avec notre plugin Helpdesk, vous \u00eates en mesure de g\u00e9rer toutes les demandes de support en une seule fois Les utilisateurs peuvent soulever des tickets de support via des mails dans votre bo\u00eete de r\u00e9ception, un simple formulaire sur votre site web, un appel t\u00e9l\u00e9phonique \u00e0 l&#8217;un de vos agents ou via Livechat Toutes les demandes seront regroup\u00e9es dans un ticket afin qu&#8217;elles ne se perdent jamais<\/p>\n<p>Travaillez avec les tickets et r\u00e9duisez votre charge de travail future En analysant vos tickets, vous pouvez cr\u00e9er des r\u00e9ponses sauvegard\u00e9es \u00e0 partir des r\u00e9ponses auxquelles vous avez souvent r\u00e9pondu Vous pouvez \u00e9galement cr\u00e9er votre propre base de connaissances (FAQ) \u00e0 partir des tickets Cela vous aidera \u00e0 r\u00e9duire la charge de travail future, car les probl\u00e8mes similaires peuvent \u00eatre r\u00e9solus beaucoup plus facilement<\/p>\n<p>Vous pouvez \u00e9galement g\u00e9n\u00e9rer un rapport \u00e0 partir de vos tickets pour analyser d&#8217;o\u00f9 viennent la plupart des probl\u00e8mes, quand ils ont \u00e9t\u00e9 cr\u00e9\u00e9s et o\u00f9 ils peuvent \u00eatre bloqu\u00e9s<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-653603845\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1389617055\">\n\t\t\t\t\t\t<div data-animate=\"fadeInRight\">\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"878\" height=\"885\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-helpdesk.png\" class=\"attachment-large size-large\" alt=\"WP helpdesk\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-helpdesk.png 878w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-helpdesk-500x504.png 500w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-helpdesk-100x100.png 100w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-helpdesk-298x300.png 298w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-helpdesk-150x150.png 150w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-helpdesk-768x774.png 768w\" sizes=\"auto, (max-width: 878px) 100vw, 878px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t\t\t\n<style>\n#image_1389617055 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div>\t\t<\/div>\n\n\t\t\n<style>\n#section_716426634 {\n  padding-top: 40px;\n  padding-bottom: 40px;\n}\n@media (min-width:550px) {\n  #section_716426634 {\n    padding-top: 50px;\n    padding-bottom: 50px;\n  }\n}\n@media (min-width:850px) {\n  #section_716426634 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section dark\" id=\"section_1580492755\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t<div class=\"row align-middle align-center\"  id=\"row-1554910587\">\n\t<div id=\"col-1319542037\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1608997177\">\n\t\t\t\t\t\t<div data-animate=\"fadeInLeft\">\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"600\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-helpdesk-settings-panel-1024x602.png\" class=\"attachment-large size-large\" alt=\"wp helpdesk settings panel\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-helpdesk-settings-panel-1024x602.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-helpdesk-settings-panel-500x294.png 500w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-helpdesk-settings-panel-1000x588.png 1000w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-helpdesk-settings-panel-300x176.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-helpdesk-settings-panel-768x452.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-helpdesk-settings-panel-1536x903.png 1536w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/wp-helpdesk-settings-panel-2048x1204.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t\t\t\n<style>\n#image_1608997177 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1381559996\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>R\u00e9glages faciles et aper\u00e7u<\/h2>\n<p>Avec notre plugin Helpdesk, vous \u00eates en mesure de g\u00e9rer toutes les demandes d&#8217;assistance en une seule fois Les utilisateurs peuvent cr\u00e9er des tickets de support via <\/p>\n<ul>\n<li>Courriers dans votre bo\u00eete de r\u00e9ception<\/li>\n<li>un simple formulaire de ticket sur votre site web<\/li>\n<li>un appel t\u00e9l\u00e9phonique \u00e0 l&#8217;un de vos agents<\/li>\n<li>via Livechat<\/li>\n<\/ul>\n<p>Toutes les demandes seront regroup\u00e9es dans un ticket afin qu&#8217;elles ne se perdent jamais Travaillez avec les tickets et r\u00e9duisez la charge de travail future En analysant vos tickets, vous pouvez cr\u00e9er des r\u00e9ponses sauvegard\u00e9es \u00e0 partir des r\u00e9ponses auxquelles vous avez souvent r\u00e9pondu Vous pouvez \u00e9galement cr\u00e9er votre propre base de connaissances (FAQ) \u00e0 partir des tickets Cela vous aidera \u00e0 r\u00e9duire la charge de travail future, car les probl\u00e8mes similaires peuvent \u00eatre r\u00e9solus beaucoup plus facilement<\/p>\n<p>G\u00e9n\u00e9rez un rapport \u00e0 partir de vos tickets pour analyser d&#8217;o\u00f9 viennent la plupart des probl\u00e8mes, quand ils ont \u00e9t\u00e9 cr\u00e9\u00e9s et o\u00f9 ils peuvent \u00eatre bloqu\u00e9s<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div>\t\t<\/div>\n\n\t\t\n<style>\n#section_1580492755 {\n  padding-top: 40px;\n  padding-bottom: 40px;\n}\n#section_1580492755 .section-bg-overlay {\n  background-color: #3171ee;\n}\n@media (min-width:550px) {\n  #section_1580492755 {\n    padding-top: 50px;\n    padding-bottom: 50px;\n  }\n}\n@media (min-width:850px) {\n  #section_1580492755 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"<p>TotalDesk est la seule solution de HelpDesk tout-en-un pour WordPress. Notre plugin helpdesk fournit toutes les fonctionnalit\u00e9s pour lesquelles, dans la plupart des cas, vous devez payer un suppl\u00e9ment : Ticket-System, Livechat, Knowledge Base, Saved Replies et plus encore. Tout cela dans un seul plugin pour vous fournir, \u00e0 vous et \u00e0 vos clients, une solution unique pour le support.<\/p>\n","protected":false},"featured_media":4548,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false},"product_brand":[],"product_cat":[41,44],"product_tag":[],"class_list":{"0":"post-4547","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-plugins","7":"product_cat-wordpress-plugins","9":"first","10":"instock","11":"taxable","12":"shipping-taxable","13":"purchasable","14":"product-type-variable"},"_links":{"self":[{"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/product\/4547","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/comments?post=4547"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/media\/4548"}],"wp:attachment":[{"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/media?parent=4547"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/product_brand?post=4547"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/product_cat?post=4547"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/product_tag?post=4547"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}