{"id":602,"date":"2017-08-17T10:24:45","date_gmt":"2017-08-17T10:24:45","guid":{"rendered":"https:\/\/demos.welaunch.io\/helpdesk\/?post_type=faq&#038;p=602"},"modified":"2024-05-15T11:28:23","modified_gmt":"2024-05-15T09:28:23","slug":"creer-la-base-de-connaissances","status":"publish","type":"faq","link":"https:\/\/www.welaunch.io\/fr\/base-de-connaissances\/faq\/creer-la-base-de-connaissances\/","title":{"rendered":"Mise en place de la base de connaissances"},"content":{"rendered":"<p>When you have enabled the knowledge base you should create a page with the shortcode [ knowledge_base columns=&#8221;2&#8243; max_faqs=&#8221;5&#8243; orderby=&#8221;order&#8221; order=&#8221;DESC&#8221;] inside it. Ensuite, vous pouvez cr\u00e9er des th\u00e8mes. Les rubriques de la FAQ vous aident, ainsi que vos utilisateurs, \u00e0 trouver plus facilement les articles qui s&#8217;y rapportent.Pour chaque sujet, vous pouvez remplacer l&#8217;ic\u00f4ne par d\u00e9faut par une classe d&#8217;ic\u00f4ne CSS personnalis\u00e9e. Dans votre exemple, nous pouvons d\u00e9finir la classe CSS Font Awesome suivante :fa fa-batterie-quart<div class=\"row\"  id=\"row-365304322\">\n\t<div id=\"col-2047940834\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>Disposition en bo\u00eete<\/h2>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1239123781\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1017\" height=\"550\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/boxed-layout-knowledge-base.png\" class=\"attachment-large size-large\" alt=\"boxed layout knowledge base\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/boxed-layout-knowledge-base.png 1017w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/boxed-layout-knowledge-base-300x162.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/boxed-layout-knowledge-base-768x415.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/boxed-layout-knowledge-base-500x270.png 500w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/boxed-layout-knowledge-base-1000x541.png 1000w\" sizes=\"auto, (max-width: 1017px) 100vw, 1017px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1239123781 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1071753641\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>Pr\u00e9sentation de la liste<\/h2>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_456838246\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"630\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/list-layout-knowledge-base-1024x632.png\" class=\"attachment-large size-large\" alt=\"list layout knowledge base\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/list-layout-knowledge-base-1024x632.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/list-layout-knowledge-base-300x185.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/list-layout-knowledge-base-768x474.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/list-layout-knowledge-base-500x309.png 500w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/list-layout-knowledge-base-1000x617.png 1000w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/list-layout-knowledge-base.png 1027w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_456838246 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div>\t<div id=\"gap-1969679961\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1969679961 {\n  padding-top: 70px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Recherche dans les FAQ<\/h2>\n<p>Une recherche de FAQ en direct est mise en place. Elle peut \u00eatre affich\u00e9e directement dans la base de connaissances ou int\u00e9gr\u00e9e via un widget.\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1066519542\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"972\" height=\"600\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/faq-search.png\" class=\"attachment-large size-large\" alt=\"faq search\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/faq-search.png 972w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/faq-search-300x185.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/faq-search-768x474.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/faq-search-500x309.png 500w\" sizes=\"auto, (max-width: 972px) 100vw, 972px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1066519542 {\n  width: 80%;\n}\n<\/style>\n\t<\/div>\n\t\t<div id=\"gap-1273552485\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1273552485 {\n  padding-top: 70px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Widgets<\/h2>\n<p>Actuellement, nous disposons de 3 widgets pour la base de connaissances :<\/p>\n<ul>\n<li>Widgets dynamiques pour les articles de la FAQCe widget r\u00e9cup\u00e8re dynamiquement les faqs de la rubrique en cours, dans laquelle l&#8217;utilisateur se trouve. S&#8217;il est dans la &#8220;Pour commencer&#8221; il ne verra que les FAQ assign\u00e9es \u00e0 ce sujet. Ici, vous pouvez d\u00e9finir une quantit\u00e9 de FAQ, l&#8217;ordre et la hi\u00e9rarchie.<\/li>\n<li>Widgets simples pour les articles de la FAQCe widget r\u00e9cup\u00e8re toutes les FAQ ou, si vous d\u00e9finissez un th\u00e8me, uniquement les FAQ de ce th\u00e8me. Vous pouvez le commander en fonction de la popularit\u00e9 e.g. pour afficher les FAQ les plus consult\u00e9es.<\/li>\n<li>Widgets de recherche FAQRecherche en direct de vos FAQ.<\/li>\n<\/ul>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_757919720\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"666\" height=\"270\" src=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/available-widgets.png\" class=\"attachment-large size-large\" alt=\"available widgets\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/available-widgets.png 666w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/available-widgets-300x122.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2020\/07\/available-widgets-500x203.png 500w\" sizes=\"auto, (max-width: 666px) 100vw, 666px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_757919720 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n","protected":false},"author":1,"featured_media":0,"menu_order":30,"comment_status":"open","ping_status":"closed","template":"","product_cat":[],"class_list":["post-602","faq","type-faq","status-publish","hentry","faq_topics-helpdesk-getting-started"],"_links":{"self":[{"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/faq\/602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/comments?post=602"}],"version-history":[{"count":7,"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/faq\/602\/revisions"}],"predecessor-version":[{"id":8948,"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/faq\/602\/revisions\/8948"}],"wp:attachment":[{"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/media?parent=602"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/product_cat?post=602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}