{"id":600,"date":"2017-08-17T10:24:30","date_gmt":"2017-08-17T10:24:30","guid":{"rendered":"https:\/\/demos.welaunch.io\/helpdesk\/?post_type=faq&#038;p=600"},"modified":"2024-05-15T11:28:27","modified_gmt":"2024-05-15T09:28:27","slug":"creer-des-projets-detat-de-billetterie","status":"publish","type":"faq","link":"https:\/\/www.welaunch.io\/fr\/base-de-connaissances\/faq\/creer-des-projets-detat-de-billetterie\/","title":{"rendered":"Cr\u00e9er un statut de ticket, des types et des projets"},"content":{"rendered":"<p>Une fois que tout est configur\u00e9, nous pouvons cr\u00e9er les diff\u00e9rents statuts, types, syst\u00e8mes et projets. Chacune de ces taxonomies peut avoir sa propre couleur.<\/p>\n<ul>\n<li>StatutExplication : l&#8217;\u00e9tat d&#8217;avancement d&#8217;un ticketExemple : Nouveau, Attribu\u00e9, R\u00e9solu<\/li>\n<li>TypeExplication : le type de ticketExemple : Bug, Fonctionnalit\u00e9, Question<\/li>\n<li>Syst\u00e8me \/ ProjetExplication : Le projet ou le syst\u00e8me auquel le ticket sera attribu\u00e9Exemple : Projet 1, Projet 2<\/li>\n<\/ul>\n<figure id=\"attachment_5234\" aria-describedby=\"caption-attachment-5234\" style=\"width: 1020px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-5234\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2017\/08\/create-ticket-priorities-1024x747.png\" alt=\"cr\u00e9er des priorit\u00e9s pour les tickets\" width=\"1020\" height=\"744\" srcset=\"https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2017\/08\/create-ticket-priorities-1024x747.png 1024w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2017\/08\/create-ticket-priorities-300x219.png 300w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2017\/08\/create-ticket-priorities-768x560.png 768w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2017\/08\/create-ticket-priorities-500x365.png 500w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2017\/08\/create-ticket-priorities-1000x729.png 1000w, https:\/\/www.welaunch.io\/fr\/wp-content\/uploads\/sites\/13\/2017\/08\/create-ticket-priorities.png 1089w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/><figcaption id=\"caption-attachment-5234\" class=\"wp-caption-text\">cr\u00e9er des priorit\u00e9s pour les tickets<\/figcaption><\/figure>Ces termes sp\u00e9cifiques au ticket sont disponibles pour l&#8217;utilisateur dans le frontend lorsqu&#8217;il souhaite cr\u00e9er un nouveau ticket.<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":20,"comment_status":"open","ping_status":"closed","template":"","product_cat":[],"class_list":["post-600","faq","type-faq","status-publish","hentry","faq_topics-helpdesk-getting-started"],"_links":{"self":[{"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/faq\/600","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/comments?post=600"}],"version-history":[{"count":3,"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/faq\/600\/revisions"}],"predecessor-version":[{"id":8951,"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/faq\/600\/revisions\/8951"}],"wp:attachment":[{"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/media?parent=600"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/product_cat?post=600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}