{"id":3136,"date":"2017-08-17T14:35:53","date_gmt":"2017-08-17T12:35:53","guid":{"rendered":"https:\/\/demos.welaunch.io\/helpdesk\/?post_type=faq&#038;p=660"},"modified":"2024-05-15T11:29:00","modified_gmt":"2024-05-15T09:29:00","slug":"filtre-des-capacites-du-helpdesk","status":"publish","type":"faq","link":"https:\/\/www.welaunch.io\/fr\/base-de-connaissances\/faq\/filtre-des-capacites-du-helpdesk\/","title":{"rendered":"Filtre des capacit\u00e9s du service d&#8217;assistance"},"content":{"rendered":"<p>Lorsque vous souhaitez modifier les param\u00e8tres de capacit\u00e9, vous pouvez utiliser les filtres suivants :Capsules d&#8217;agent : wordpress_helpdesk_agent_capsPar d\u00e9faut, les casquettes des agents sont les suivantes :array( &#8216;lire&#8217;, &#8216;publish_tickets&#8217;, &#8216;edit_ticket&#8217;, &#8216;edit_tickets&#8217;, &#8216;edit_others_tickets&#8217;, &#8216;edit_published_tickets&#8217;, &#8216;delete_tickets&#8217;, &#8216;delete_others_tickets&#8217;, &#8216;delete_ticket&#8217;, &#8216;read_ticket&#8217;, &#8216;read_private_tickets&#8217;, &#8216;assign_ticket_status&#8217;, Syst\u00e8me de billetterie assign\u00e9&#8221;, Type de billet assign\u00e9&#8221;,&#8217;publish_faqs&#8217;, &#8216;edit_faq&#8217;, &#8216;edit_faqs&#8217;, &#8216;edit_others_faqs&#8217;, &#8216;edit_published_faqs&#8217;, &#8216;delete_faqs&#8217;, &#8216;delete_others_faqs&#8217;, &#8216;delete_faq&#8217;, &#8216;read_faq&#8217;, read_private_faqs&#8221;, &#8216;assign_faq_topics&#8217;,&#8217;publish_saved_replies&#8217;, &#8216;edit_saved_reply&#8217;, &#8216;edit_saved_replies&#8217;, &#8216;edit_others_saved_replies&#8217;, &#8216;edit_published_saved_replies&#8217;, &#8216;delete_saved_replies&#8217;, &#8216;delete_others_saved_replies&#8217;, &#8216;delete_saved_reply&#8217;, &#8216;read_saved_reply&#8217;, &#8216;read_private_saved_replies&#8217;, &#8216;assign_saved_reply_tags&#8217;, ) ;Capsules du rapporteur : wordpress_helpdesk_repoter_capsPar d\u00e9faut, les capuchons des rapporteurs sont les suivants :array( &#8216;lire&#8217;, &#8216;read_ticket&#8217;, ) ;<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","product_cat":[],"class_list":["post-3136","faq","type-faq","status-publish","hentry","faq_topics-helpdesk-filter-hooks"],"_links":{"self":[{"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/faq\/3136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/comments?post=3136"}],"version-history":[{"count":2,"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/faq\/3136\/revisions"}],"predecessor-version":[{"id":8967,"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/faq\/3136\/revisions\/8967"}],"wp:attachment":[{"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/media?parent=3136"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.welaunch.io\/fr\/wp-json\/wp\/v2\/product_cat?post=3136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}