{"id":4547,"date":"2020-07-02T08:32:18","date_gmt":"2020-07-02T06:32:18","guid":{"rendered":"https:\/\/www.welaunch.io\/es\/?post_type=product&#038;p=4547"},"modified":"2026-01-15T05:58:08","modified_gmt":"2026-01-15T04:58:08","slug":"wordpress-helpdesk","status":"publish","type":"product","link":"https:\/\/www.welaunch.io\/es\/product\/wordpress-helpdesk\/","title":{"rendered":"Servicio de ayuda de WordPress"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_572405015\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t<div class=\"row row-solid\"  id=\"row-802071548\">\n\t<div id=\"col-1267599492\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 70px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><path d=\"M544 224h32V112c0-26.51-21.49-48-48-48H48C21.49 64 0 85.49 0 112v112h32c17.673 0 32 14.327 32 32s-14.327 32-32 32H0v112c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V288h-32c-17.673 0-32-14.327-32-32s14.327-32 32-32zm0 96v80c0 8.823-7.177 16-16 16H48c-8.823 0-16-7.177-16-16v-80c35.29 0 64-28.71 64-64s-28.71-64-64-64v-80c0-8.823 7.177-16 16-16h480c8.823 0 16 7.177 16 16v80c-35.29 0-64 28.71-64 64s28.71 64 64 64z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Sistema de entradas<\/h5>\t\t\t\t\t\t\n<p>TotalDesk cuenta con un sistema de tickets integrado que incluye un formulario de tickets nuevos, una vista general de mis tickets y roles de usuario personalizados para reporteros y agentes<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-694069486\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 57px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm16 400c0 8.822-7.178 16-16 16H48c-8.822 0-16-7.178-16-16V80c0-8.822 7.178-16 16-16h352c8.822 0 16 7.178 16 16v352zm-192-92c-15.464 0-28 12.536-28 28s12.536 28 28 28 28-12.536 28-28-12.536-28-28-28zm7.67-24h-16c-6.627 0-12-5.373-12-12v-.381c0-70.343 77.44-63.619 77.44-107.408 0-20.016-17.761-40.211-57.44-40.211-29.144 0-44.265 9.649-59.211 28.692-3.908 4.98-11.054 5.995-16.248 2.376l-13.134-9.15c-5.625-3.919-6.86-11.771-2.645-17.177C153.658 133.514 178.842 116 223.67 116c52.32 0 97.44 29.751 97.44 80.211 0 67.414-77.44 63.849-77.44 107.408V304c0 6.627-5.373 12-12 12z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Base de conocimientos<\/h5>\t\t\t\t\t\t\n<p>Cree art\u00edculos de preguntas frecuentes y reduzca sus solicitudes de asistencia con facilidad<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1750780798\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M280 272H136c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h144c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8zm96-96H136c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h240c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8zM256 32C114.6 32 0 125.1 0 240c0 47.6 19.9 91.2 52.9 126.3C38 405.7 7 439.1 6.5 439.5c-6.6 7-8.4 17.2-4.6 26S14.4 480 24 480c61.5 0 110-25.7 139.1-46.3C192 442.8 223.2 448 256 448c141.4 0 256-93.1 256-208S397.4 32 256 32zm0 384c-28.3 0-56.3-4.3-83.2-12.8l-15.2-4.8-13 9.2c-23 16.3-58.5 35.3-102.6 39.6 12-15.1 29.8-40.4 40.8-69.6l7.1-18.7-13.7-14.6C47.3 313.7 32 277.6 32 240c0-97 100.5-176 224-176s224 79 224 176-100.5 176-224 176z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Chat en vivo<\/h5>\t\t\t\t\t\t\n<p>Utilice el sistema de chat en vivo incorporado para hablar con los clientes directamente y resolver los problemas r\u00e1pidamente<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-842827284\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><path d=\"M576 256c0 100.586-53.229 189.576-134.123 239.04-7.532 4.606-17.385 2.241-21.997-5.304-4.609-7.539-2.235-17.388 5.304-21.997C496.549 424.101 544 345.467 544 256c0-89.468-47.452-168.101-118.816-211.739-7.539-4.609-9.913-14.458-5.304-21.997 4.608-7.539 14.456-9.914 21.997-5.304C522.77 66.424 576 155.413 576 256zm-96 0c0-66.099-34.976-124.572-88.133-157.079-7.538-4.611-17.388-2.235-21.997 5.302-4.61 7.539-2.236 17.388 5.302 21.998C418.902 152.963 448 201.134 448 256c0 54.872-29.103 103.04-72.828 129.779-7.538 4.61-9.912 14.459-5.302 21.998 4.611 7.541 14.462 9.911 21.997 5.302C445.024 380.572 480 322.099 480 256zm-138.14-75.117c-7.538-4.615-17.388-2.239-21.998 5.297-4.612 7.537-2.241 17.387 5.297 21.998C341.966 218.462 352 236.34 352 256s-10.034 37.538-26.841 47.822c-7.538 4.611-9.909 14.461-5.297 21.998 4.611 7.538 14.463 9.909 21.998 5.297C368.247 314.972 384 286.891 384 256s-15.753-58.972-42.14-75.117zM256 88.017v335.964c0 21.436-25.942 31.999-40.971 16.971L126.059 352H24c-13.255 0-24-10.745-24-24V184c0-13.255 10.745-24 24-24h102.059l88.971-88.954C230.037 56.038 256 66.551 256 88.017zm-32 19.311l-77.659 77.644A24.001 24.001 0 0 1 129.372 192H32v128h97.372a24.001 24.001 0 0 1 16.969 7.028L224 404.67V107.328z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Notificaciones<\/h5>\t\t\t\t\t\t\n<p>Los usuarios quieren estar informados de las actualizaciones de sus tickets Utilice las notificaciones de escritorio o de correo electr\u00f3nico para informar de todos los cambios en los tickets<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1075938442\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 12.3V224h212c6.9 0 12.4-5.8 12-12.7C473.6 97.9 382.3 6.7 268.7.3c-6.9-.4-12.7 5.1-12.7 12zm32 22c80.3 13.4 144.3 77.3 157.7 157.7H288V34.3zM280 256l150 150.2c4.9 4.9 12.9 4.6 17.5-.5 34.9-39 53.8-88 56.5-137 .4-6.9-5.1-12.7-12-12.7H280zm156.9 111.8l-79.6-79.9h112.4c-4.8 28.6-16 56.3-32.8 79.9zM224 256V44.2c0-6.9-5.8-12.4-12.8-12C93.6 38.9.2 136.5 0 255.6c-.3 193.1 229.6 296 373.1 168 5.2-4.6 5.4-12.6.5-17.5L224 256zm-192 0c0-96.6 70.8-174.6 160-189.5V256c0 16.3-2.4 10.8 9.4 22.6L335.3 413C209.3 502.9 32 412 32 256z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Informes<\/h5>\t\t\t\t\t\t\n<p>Analizar el comportamiento de la asistencia, qu\u00e9 productos tienen m\u00e1s problemas o d\u00f3nde se producen m\u00e1s incidencias<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-964955601\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 53px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm16 400c0 8.8-7.2 16-16 16H48c-8.8 0-16-7.2-16-16V80c0-8.8 7.2-16 16-16h352c8.8 0 16 7.2 16 16v352zM200 160h-40v-32c0-6.6-5.4-12-12-12h-8c-6.6 0-12 5.4-12 12v32H88c-13.2 0-24 10.8-24 24v48c0 13.2 10.8 24 24 24h40v116c0 6.6 5.4 12 12 12h8c6.6 0 12-5.4 12-12V256h40c13.2 0 24-10.8 24-24v-48c0-13.2-10.8-24-24-24zm-8 64H96v-32h96v32zm168 32h-40V128c0-6.6-5.4-12-12-12h-8c-6.6 0-12 5.4-12 12v128h-40c-13.2 0-24 10.8-24 24v48c0 13.2 10.8 24 24 24h40v20c0 6.6 5.4 12 12 12h8c6.6 0 12-5.4 12-12v-20h40c13.2 0 24-10.8 24-24v-48c0-13.2-10.8-24-24-24zm-8 64h-96v-32h96v32z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Integraciones<\/h5>\t\t\t\t\t\t\n<p>Soportamos WooCommerce, Envato, Slack y muchos m\u00e1s proveedores de terceros<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div>\t\t<\/div>\n\n\t\t\n<style>\n#section_572405015 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section dark\" id=\"section_416613323\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t<div class=\"row align-equal\"  id=\"row-1756500843\">\n\t<div id=\"col-1411356033\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:#3171ee;\" >\n\t\t\t\n\t\t\t\n<p>Segu\u00ed tratando de encontrar algo malo en este plugin Pero al final, no pude Pude deshacerme de 3 plugins y sustituirlo por este: Un plugin de FAQS, un plugin de chat y un plugin de tickets Por favor, sigan apoyando y actualizando este plugin Tengo la intenci\u00f3n de comprar muchas m\u00e1s licencias<\/p>\n\n\t\t<div class=\"icon-box featured-box circle icon-box-left text-left is-small\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"254\" height=\"254\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/testimonial-avatar-male-1-ux-builder.jpg\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/testimonial-avatar-male-1-ux-builder.jpg 254w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/testimonial-avatar-male-1-ux-builder-150x150.jpg 150w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/testimonial-avatar-male-1-ux-builder-100x100.jpg 100w\" sizes=\"auto, (max-width: 254px) 100vw, 254px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3 style=\"margin-bottom: 0px;\">Dr. F. Zaria Chinelo<\/h3>\n<p>zariachinelo<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-414767752\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:#3171ee;\" >\n\t\t\t\n\t\t\t\n<p>Puedo recomendar encarecidamente este plugin como, a partir de mis investigaciones y m\u00faltiples intentos, la mejor relaci\u00f3n calidad-precio en su categor\u00eda TotalDesk es extremadamente eficaz, flexible y completo, y es lo suficientemente est\u00e1ndar como para permitir personalizaciones si y cuando sea necesario<\/p>\n\n\t\t<div class=\"icon-box featured-box circle icon-box-left text-left is-small\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/testimonial-avatar-female-2-ux-builder-element.jpg\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/testimonial-avatar-female-2-ux-builder-element.jpg 250w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/testimonial-avatar-female-2-ux-builder-element-150x150.jpg 150w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/testimonial-avatar-female-2-ux-builder-element-100x100.jpg 100w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3 style=\"margin-bottom: 0px;\">Shun Li<\/h3>\n<p>Widevisions<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<style>\n#row-1756500843 > .col > .col-inner {\n  padding: 40px 40px 40px 40px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n<\/div>\t\t<\/div>\n\n\t\t\n<style>\n#section_416613323 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n#section_416613323 .section-bg-overlay {\n  background-color: #3171ee;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_503194424\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t<div class=\"row row-small\"  id=\"row-315182808\">\n\t<div id=\"col-1358756995\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"tabbed-content\">\n\t\t\t\n\t\t\t<ul class=\"nav nav-line nav-vertical nav-uppercase nav-size-normal nav-left\" role=\"tablist\"><li id=\"tab-sistema-de-tickets\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_sistema-de-tickets\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_sistema-de-tickets\"><span>Sistema de tickets<\/span><\/a><\/li>\n<li id=\"tab-base-de-conocimientos\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_base-de-conocimientos\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_base-de-conocimientos\"><span>Base de conocimientos<\/span><\/a><\/li>\n<li id=\"tab-chat-en-vivo\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_chat-en-vivo\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_chat-en-vivo\"><span>Chat en vivo<\/span><\/a><\/li>\n<li id=\"tab-notificaciones\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_notificaciones\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_notificaciones\"><span>Notificaciones<\/span><\/a><\/li>\n<li id=\"tab-informes\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_informes\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_informes\"><span>Informes<\/span><\/a><\/li>\n<li id=\"tab-integraciones\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_integraciones\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_integraciones\"><span>Integraciones<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_sistema-de-tickets\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-sistema-de-tickets\"><div class=\"row\"  id=\"row-843074028\">\n\t<div id=\"col-63648350\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Sistema de tickets<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Existen m\u00faltiples canales por los que los clientes pueden solicitar asistencia A veces se descuidan los correos electr\u00f3nicos, se pierden las llamadas telef\u00f3nicas o se olvida responder a los clientes Esto no sucede cuando se tiene un sistema de tickets, donde todo se registra Adem\u00e1s, se obtiene informaci\u00f3n sobre las solicitudes y se puede crear una base de conocimientos a partir de esta informaci\u00f3n<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-950831698\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Creaci\u00f3n de un billete<\/h3>\n<p>El primer paso en un sistema de tickets es siempre la creaci\u00f3n del ticket En total hay 4 formas de crear un ticket a trav\u00e9s de nuestro plugin WordPress HelpDesk:<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-2036355046\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M464 64H48C21.5 64 0 85.5 0 112v288c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48V112c0-26.5-21.5-48-48-48zM48 96h416c8.8 0 16 7.2 16 16v41.4c-21.9 18.5-53.2 44-150.6 121.3-16.9 13.4-50.2 45.7-73.4 45.3-23.2.4-56.6-31.9-73.4-45.3C85.2 197.4 53.9 171.9 32 153.4V112c0-8.8 7.2-16 16-16zm416 320H48c-8.8 0-16-7.2-16-16V195c22.8 18.7 58.8 47.6 130.7 104.7 20.5 16.4 56.7 52.5 93.3 52.3 36.4.3 72.3-35.5 93.3-52.3 71.9-57.1 107.9-86 130.7-104.7v205c0 8.8-7.2 16-16 16z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">B\u00fasqueda en el buz\u00f3n<\/h5>\t\t\t\t\t\t\n<p>Configure su buz\u00f3n de soporte personalizado &#8211; nuestro plugin se encarga del resto Los correos se obtendr\u00e1n autom\u00e1ticamente a trav\u00e9s de un Cronjob Se crear\u00e1 un nuevo ticket o un comentario (respuesta) Los archivos adjuntos tambi\u00e9n se pueden obtener<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1007801121\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 43px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M312 416h-80c-4.42 0-8 3.58-8 8v16c0 4.42 3.58 8 8 8h80c4.42 0 8-3.58 8-8v-16c0-4.42-3.58-8-8-8zM64 240v96c0 8.84 8.19 16 18.29 16h219.43c10.1 0 18.29-7.16 18.29-16v-96c0-8.84-8.19-16-18.29-16H82.29C72.19 224 64 231.16 64 240zm32 16h192v64H96v-64zM72 96h112c4.42 0 8-3.58 8-8V72c0-4.42-3.58-8-8-8H72c-4.42 0-8 3.58-8 8v16c0 4.42 3.58 8 8 8zm0 64h112c4.42 0 8-3.58 8-8v-16c0-4.42-3.58-8-8-8H72c-4.42 0-8 3.58-8 8v16c0 4.42 3.58 8 8 8zm297.9-62.02L286.02 14.1c-9-9-21.2-14.1-33.89-14.1H47.99C21.5.1 0 21.6 0 48.09v415.92C0 490.5 21.5 512 47.99 512h288.02c26.49 0 47.99-21.5 47.99-47.99V131.97c0-12.69-5.1-24.99-14.1-33.99zM256.03 32.59c2.8.7 5.3 2.1 7.4 4.2l83.88 83.88c2.1 2.1 3.5 4.6 4.2 7.4h-95.48V32.59zm95.98 431.42c0 8.8-7.2 16-16 16H47.99c-8.8 0-16-7.2-16-16V48.09c0-8.8 7.2-16.09 16-16.09h176.04v104.07c0 13.3 10.7 23.93 24 23.93h103.98v304.01z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Nuevo formulario de entrada<\/h5>\t\t\t\t\t\t\n<p>Hay 3 formularios de contacto disponibles &#8211; uno para solicitudes simples, uno para compras de Envato y uno para soporte de WooCommerce \/ Tienda Cada uno difiere en los campos del formulario como el asunto, la URL del sitio web, el pedido del producto, el c\u00f3digo de compra, etc<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-295981001\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M280 272H136c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h144c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8zm96-96H136c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h240c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8zM256 32C114.6 32 0 125.1 0 240c0 47.6 19.9 91.2 52.9 126.3C38 405.7 7 439.1 6.5 439.5c-6.6 7-8.4 17.2-4.6 26S14.4 480 24 480c61.5 0 110-25.7 139.1-46.3C192 442.8 223.2 448 256 448c141.4 0 256-93.1 256-208S397.4 32 256 32zm0 384c-28.3 0-56.3-4.3-83.2-12.8l-15.2-4.8-13 9.2c-23 16.3-58.5 35.3-102.6 39.6 12-15.1 29.8-40.4 40.8-69.6l7.1-18.7-13.7-14.6C47.3 313.7 32 277.6 32 240c0-97 100.5-176 224-176s224 79 224 176-100.5 176-224 176z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Chat en vivo<\/h5>\t\t\t\t\t\t\n<p>Aunque nuestro plugin soporta un livechat con agentes, todo ser\u00e1 rastreado como un ticket Los chats no se pierden ya que se guardan y se pueden ver Adem\u00e1s los usuarios pueden entrar en el chat a trav\u00e9s de un Ticket ID directamente<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-586199775\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 56px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M189.135 344.94c-5.471-13.646-19.536-22.148-34.19-20.695l-43.183 4.308c-14.454-47.209-14.454-97.895.001-145.105l43.181 4.308c14.662 1.463 28.717-7.048 34.19-20.695l32.479-81.008c5.984-14.924.41-31.941-13.252-40.46l-64.96-40.508c-13.213-8.239-30.132-6.313-41.145 4.676-136.485 136.167-136.196 356.607 0 492.48 11.022 10.996 27.943 12.908 41.146 4.675l64.958-40.507c13.662-8.52 19.236-25.536 13.252-40.46l-32.477-81.009zm2.227 94.338l-64.958 40.506a1.186 1.186 0 0 1-1.473-.167C.981 355.954 1.1 155.927 124.931 32.383a1.204 1.204 0 0 1 1.472-.168l64.958 40.507c.489.306.689.914.475 1.448l-32.479 81.006a1.2 1.2 0 0 1-1.224.742l-68.362-6.82c-28.623 79.031-27.539 137.77 0 213.803l68.363-6.82a1.189 1.189 0 0 1 1.223.74l32.479 81.008a1.185 1.185 0 0 1-.474 1.449zM292.249 92.891l-5.975 5.726c-3.911 3.748-4.793 9.622-2.261 14.41a32.063 32.063 0 0 1 0 29.945c-2.533 4.788-1.65 10.662 2.261 14.41l5.975 5.726c5.611 5.377 14.768 4.111 18.718-2.581 11.832-20.047 11.832-45.008 0-65.055-3.95-6.692-13.108-7.958-18.718-2.581zm93.112-89.538l-5.798 5.557c-4.56 4.371-4.977 11.529-.93 16.379 49.687 59.538 49.646 145.933 0 205.422-4.047 4.85-3.631 12.008.93 16.379l5.798 5.557c5.022 4.813 13.078 4.394 17.552-.933 60.14-71.604 60.092-175.882 0-247.428-4.474-5.327-12.53-5.746-17.552-.933zm-46.2 44.57l-5.818 5.579c-4.4 4.219-4.998 11.095-1.285 15.931 26.536 34.564 26.534 82.572 0 117.134-3.713 4.836-3.115 11.711 1.285 15.931l5.818 5.579c5.159 4.947 13.466 4.337 17.856-1.304 36.05-46.322 36.108-111.149 0-157.546-4.39-5.641-12.697-6.251-17.856-1.304z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Tel\u00e9fono cl\u00e1sico<\/h5>\t\t\t\t\t\t\n<p>Por supuesto, los clientes pueden llamar a sus agentes, lo que sigue estando muy extendido Lo bueno: Sus agentes pueden crear tickets en nombre de sus clientes dentro del sistema Simplemente no se olvide de dec\u00edrselo<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-2016238070\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1723492345\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/new-ticket-1024x390.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"388\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/new-ticket-1024x390.png\" class=\"attachment-large size-large\" alt=\"new ticket\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/new-ticket-1024x390.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/new-ticket-500x190.png 500w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/new-ticket-1000x381.png 1000w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/new-ticket-300x114.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/new-ticket-768x293.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/new-ticket-1536x585.png 1536w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/new-ticket-2048x780.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">new ticket<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1723492345 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-148105816\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_2079193789\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/my-tickets-1024x391.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"389\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/my-tickets-1024x391.png\" class=\"attachment-large size-large\" alt=\"my tickets\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/my-tickets-1024x391.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/my-tickets-500x191.png 500w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/my-tickets-1000x382.png 1000w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/my-tickets-300x115.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/my-tickets-768x294.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/my-tickets-1536x587.png 1536w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/my-tickets-2048x783.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">my tickets<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_2079193789 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div><div class=\"row\"  id=\"row-1710850571\">\n\t<div id=\"col-1966449919\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div id=\"gap-500239467\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-500239467 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3>Analizar las entradas<\/h3>\n<p>Una vez que un nuevo ticket ha entrado en el sistema, tiene que ser categorizado, analizado y asignado A continuaci\u00f3n, el agente asignado puede ocuparse del ticket<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1870635823\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path d=\"M608 352h-32v-97.59c0-16.77-13.62-30.41-30.41-30.41H336v-64h48c17.67 0 32-14.33 32-32V32c0-17.67-14.33-32-32-32H256c-17.67 0-32 14.33-32 32v96c0 17.67 14.33 32 32 32h48v64H94.41C77.62 224 64 237.64 64 254.41V352H32c-17.67 0-32 14.33-32 32v96c0 17.67 14.33 32 32 32h96c17.67 0 32-14.33 32-32v-96c0-17.67-14.33-32-32-32H96v-96h208v96h-32c-17.67 0-32 14.33-32 32v96c0 17.67 14.33 32 32 32h96c17.67 0 32-14.33 32-32v-96c0-17.67-14.33-32-32-32h-32v-96h208v96h-32c-17.67 0-32 14.33-32 32v96c0 17.67 14.33 32 32 32h96c17.67 0 32-14.33 32-32v-96c0-17.67-14.33-32-32-32zm-480 32v96H32v-96h96zm240 0v96h-96v-96h96zM256 128V32h128v96H256zm352 352h-96v-96h96v96z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Establecer los valores predeterminados del billete<\/h5>\t\t\t\t\t\t\n<p>Para facilitar su trabajo, puede establecer algunos valores por defecto En la pr\u00e1ctica, puede establecer un estado, un tipo, un sistema y un agente asignado por defecto De esta forma, no es necesario hacerlo manualmente para cada nuevo ticket<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1425246834\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 43px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M383.9 308.3l23.9-62.6c4-10.5-3.7-21.7-15-21.7h-43.2c1.5-7.8 2.4-15.8 2.4-24 0-7.2-.9-14.2-2.2-21.1 40.5-9.8 66.2-24.2 66.2-40.2 0-16.5-27-31.2-69.3-41-8.9-33.6-27.4-67.9-41.3-85.4-6.3-8-15.7-12.3-25.3-12.3-9.5 0-12.3 2.4-41.8 17.2-12.8 6.4-24.3 2.1-28.6 0C179.9 2.3 177.3 0 167.9 0c-9.6 0-18.9 4.3-25.2 12.2-13.9 17.5-32.4 51.8-41.3 85.4C59 107.4 32 122.2 32 138.7c0 16.1 25.7 30.5 66.2 40.2-1.3 6.9-2.2 13.9-2.2 21.1 0 8.2.9 16.2 2.4 24H56.3c-11.5 0-19.2 11.7-14.7 22.3l25.8 60.2C27.3 329.8 0 372.7 0 422.4v44.8C0 491.9 20.1 512 44.8 512h358.4c24.7 0 44.8-20.1 44.8-44.8v-44.8c0-48.4-25.8-90.4-64.1-114.1zM128 200c0-2.7.3-5.3.6-7.9 1.3.8 5.1 3.3 5.8 5.4 3.9 11.9 7 24.6 16.5 33.4 8 7.4 47 25.1 64-25 2.8-8.4 15.4-8.4 18.3 0 16 47.4 53.9 34.4 64 25 9.5-8.8 12.7-21.5 16.5-33.4.7-2.1 4.4-4.6 5.8-5.4.3 2.6.6 5.2.6 7.9 0 52.9-43.1 96-96 96S128 252.9 128 200zm-.7-75.5c.7-2.7 12.3-57 40.5-92.5 28.7 14.4 37.7 20.5 56.2 20.5 18.6 0 27.7-6.3 56.2-20.5l.1.1c28.1 35.4 39.7 89.6 40.4 92.4 21.4 4.9 35.8 7.9 51 14.2-24.3 9.9-75.4 21.3-147.7 21.3s-123.4-11.4-147.7-21.3c15.2-6.3 29.9-9.3 51-14.2zM44.8 480c-7.1 0-12.8-5.7-12.8-12.8v-44.8c0-36.5 19.2-69.5 51.4-88.2L108 320l-27.4-64h28.9c4.7 9.6 64.3 108.5 64.3 108.5L142.9 480H44.8zm131.2 0l32-120-21.9-38.4c12.1 3.8 24.6 6.4 37.9 6.4s25.9-2.6 37.9-6.4L240 360l32 120h-96zm240-12.8c0 7.1-5.7 12.8-12.8 12.8h-98.1l-30.8-115.5s59.6-98.9 64.3-108.5h31l-25 65.6 22.5 13.9c30.6 18.9 48.9 51.4 48.9 86.9v44.8z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Deje que los agentes trabajen<\/h5>\t\t\t\t\t\t\n<p>Una vez que el agente asignado por defecto ha recibido el ticket, puede comenzar su trabajo El agente puede modificar toda la informaci\u00f3n y responder a la pregunta del reportero<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-202606946\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1570679441\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/set-ticket-defaults-1024x344.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"343\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/set-ticket-defaults-1024x344.png\" class=\"attachment-large size-large\" alt=\"set ticket defaults\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/set-ticket-defaults-1024x344.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/set-ticket-defaults-500x168.png 500w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/set-ticket-defaults-1000x336.png 1000w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/set-ticket-defaults-300x101.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/set-ticket-defaults-768x258.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/set-ticket-defaults-1536x516.png 1536w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/set-ticket-defaults-2048x687.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">set ticket defaults<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1570679441 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1260134476\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1737342248\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/solve-wp-ticktes-1024x606.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"604\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/solve-wp-ticktes-1024x606.png\" class=\"attachment-large size-large\" alt=\"solve wp tickets\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/solve-wp-ticktes-1024x606.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/solve-wp-ticktes-500x296.png 500w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/solve-wp-ticktes-1000x591.png 1000w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/solve-wp-ticktes-300x177.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/solve-wp-ticktes-768x454.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/solve-wp-ticktes-1536x908.png 1536w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/solve-wp-ticktes.png 2029w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">solve wp tickets<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1737342248 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div><div class=\"row\"  id=\"row-1995598590\">\n\t<div id=\"col-1402721370\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div id=\"gap-848671924\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-848671924 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3>Finalizar billete<\/h3>\n<p>El ticket ha sido resuelto por un agente y el cliente est\u00e1 contento La mayor\u00eda de las veces la misma pregunta vuelve a ser planteada por otro informante, as\u00ed que \u00bfpor qu\u00e9 no crear un art\u00edculo de preguntas frecuentes y guardar la respuesta correcta como &#8220;respuesta guardada&#8221;<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1121604407\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm16 400c0 8.822-7.178 16-16 16H48c-8.822 0-16-7.178-16-16V80c0-8.822 7.178-16 16-16h352c8.822 0 16 7.178 16 16v352zm-192-92c-15.464 0-28 12.536-28 28s12.536 28 28 28 28-12.536 28-28-12.536-28-28-28zm7.67-24h-16c-6.627 0-12-5.373-12-12v-.381c0-70.343 77.44-63.619 77.44-107.408 0-20.016-17.761-40.211-57.44-40.211-29.144 0-44.265 9.649-59.211 28.692-3.908 4.98-11.054 5.995-16.248 2.376l-13.134-9.15c-5.625-3.919-6.86-11.771-2.645-17.177C153.658 133.514 178.842 116 223.67 116c52.32 0 97.44 29.751 97.44 80.211 0 67.414-77.44 63.849-77.44 107.408V304c0 6.627-5.373 12-12 12z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Crear preguntas frecuentes<\/h5>\t\t\t\t\t\t\n<p>Simplemente copie el contenido completo del ticket en un nuevo art\u00edculo de preguntas frecuentes y col\u00f3quelo dentro de su base de conocimientos<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-639891460\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 43px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M383.9 308.3l23.9-62.6c4-10.5-3.7-21.7-15-21.7h-43.2c1.5-7.8 2.4-15.8 2.4-24 0-7.2-.9-14.2-2.2-21.1 40.5-9.8 66.2-24.2 66.2-40.2 0-16.5-27-31.2-69.3-41-8.9-33.6-27.4-67.9-41.3-85.4-6.3-8-15.7-12.3-25.3-12.3-9.5 0-12.3 2.4-41.8 17.2-12.8 6.4-24.3 2.1-28.6 0C179.9 2.3 177.3 0 167.9 0c-9.6 0-18.9 4.3-25.2 12.2-13.9 17.5-32.4 51.8-41.3 85.4C59 107.4 32 122.2 32 138.7c0 16.1 25.7 30.5 66.2 40.2-1.3 6.9-2.2 13.9-2.2 21.1 0 8.2.9 16.2 2.4 24H56.3c-11.5 0-19.2 11.7-14.7 22.3l25.8 60.2C27.3 329.8 0 372.7 0 422.4v44.8C0 491.9 20.1 512 44.8 512h358.4c24.7 0 44.8-20.1 44.8-44.8v-44.8c0-48.4-25.8-90.4-64.1-114.1zM128 200c0-2.7.3-5.3.6-7.9 1.3.8 5.1 3.3 5.8 5.4 3.9 11.9 7 24.6 16.5 33.4 8 7.4 47 25.1 64-25 2.8-8.4 15.4-8.4 18.3 0 16 47.4 53.9 34.4 64 25 9.5-8.8 12.7-21.5 16.5-33.4.7-2.1 4.4-4.6 5.8-5.4.3 2.6.6 5.2.6 7.9 0 52.9-43.1 96-96 96S128 252.9 128 200zm-.7-75.5c.7-2.7 12.3-57 40.5-92.5 28.7 14.4 37.7 20.5 56.2 20.5 18.6 0 27.7-6.3 56.2-20.5l.1.1c28.1 35.4 39.7 89.6 40.4 92.4 21.4 4.9 35.8 7.9 51 14.2-24.3 9.9-75.4 21.3-147.7 21.3s-123.4-11.4-147.7-21.3c15.2-6.3 29.9-9.3 51-14.2zM44.8 480c-7.1 0-12.8-5.7-12.8-12.8v-44.8c0-36.5 19.2-69.5 51.4-88.2L108 320l-27.4-64h28.9c4.7 9.6 64.3 108.5 64.3 108.5L142.9 480H44.8zm131.2 0l32-120-21.9-38.4c12.1 3.8 24.6 6.4 37.9 6.4s25.9-2.6 37.9-6.4L240 360l32 120h-96zm240-12.8c0 7.1-5.7 12.8-12.8 12.8h-98.1l-30.8-115.5s59.6-98.9 64.3-108.5h31l-25 65.6 22.5 13.9c30.6 18.9 48.9 51.4 48.9 86.9v44.8z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Guardar como respuesta guardada<\/h5>\t\t\t\t\t\t\n<p>Algunas personas no leen las preguntas frecuentes y se limitan a hacer la misma pregunta, pero usted ya la ha respondido Con nuestro plugin puedes simplemente copiar el comentario correcto en una respuesta guardada Esto se puede utilizar m\u00e1s tarde para todos los nuevos tickets<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-55238714\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 43px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M383.9 308.3l23.9-62.6c4-10.5-3.7-21.7-15-21.7h-43.2c1.5-7.8 2.4-15.8 2.4-24 0-7.2-.9-14.2-2.2-21.1 40.5-9.8 66.2-24.2 66.2-40.2 0-16.5-27-31.2-69.3-41-8.9-33.6-27.4-67.9-41.3-85.4-6.3-8-15.7-12.3-25.3-12.3-9.5 0-12.3 2.4-41.8 17.2-12.8 6.4-24.3 2.1-28.6 0C179.9 2.3 177.3 0 167.9 0c-9.6 0-18.9 4.3-25.2 12.2-13.9 17.5-32.4 51.8-41.3 85.4C59 107.4 32 122.2 32 138.7c0 16.1 25.7 30.5 66.2 40.2-1.3 6.9-2.2 13.9-2.2 21.1 0 8.2.9 16.2 2.4 24H56.3c-11.5 0-19.2 11.7-14.7 22.3l25.8 60.2C27.3 329.8 0 372.7 0 422.4v44.8C0 491.9 20.1 512 44.8 512h358.4c24.7 0 44.8-20.1 44.8-44.8v-44.8c0-48.4-25.8-90.4-64.1-114.1zM128 200c0-2.7.3-5.3.6-7.9 1.3.8 5.1 3.3 5.8 5.4 3.9 11.9 7 24.6 16.5 33.4 8 7.4 47 25.1 64-25 2.8-8.4 15.4-8.4 18.3 0 16 47.4 53.9 34.4 64 25 9.5-8.8 12.7-21.5 16.5-33.4.7-2.1 4.4-4.6 5.8-5.4.3 2.6.6 5.2.6 7.9 0 52.9-43.1 96-96 96S128 252.9 128 200zm-.7-75.5c.7-2.7 12.3-57 40.5-92.5 28.7 14.4 37.7 20.5 56.2 20.5 18.6 0 27.7-6.3 56.2-20.5l.1.1c28.1 35.4 39.7 89.6 40.4 92.4 21.4 4.9 35.8 7.9 51 14.2-24.3 9.9-75.4 21.3-147.7 21.3s-123.4-11.4-147.7-21.3c15.2-6.3 29.9-9.3 51-14.2zM44.8 480c-7.1 0-12.8-5.7-12.8-12.8v-44.8c0-36.5 19.2-69.5 51.4-88.2L108 320l-27.4-64h28.9c4.7 9.6 64.3 108.5 64.3 108.5L142.9 480H44.8zm131.2 0l32-120-21.9-38.4c12.1 3.8 24.6 6.4 37.9 6.4s25.9-2.6 37.9-6.4L240 360l32 120h-96zm240-12.8c0 7.1-5.7 12.8-12.8 12.8h-98.1l-30.8-115.5s59.6-98.9 64.3-108.5h31l-25 65.6 22.5 13.9c30.6 18.9 48.9 51.4 48.9 86.9v44.8z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Analizar en los informes<\/h5>\t\t\t\t\t\t\n<p>Toda la informaci\u00f3n de los tickets est\u00e1 disponible de forma centralizada en la secci\u00f3n de informes Es una buena manera de comprobar siempre la secci\u00f3n de informes, donde se han tratado la mayor\u00eda de los problemas \u00bfQuiz\u00e1s un producto necesita una mejor descripci\u00f3nUna mejor documentaci\u00f3n<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1607637733\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Caracter\u00edsticas del sistema de tickets<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-726137555\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<ul>\n<li>Taxonom\u00edas personalizadasUsted es libre de crear \/ establecer estados, tipos o proyectos personalizados.<\/li>\n<li>Filtrar entradasFiltrar todos los Tickets en el backend por estado, tipo o proyecto.<\/li>\n<li>Registro \/ HistoriaLos cambios en los tickets se registran y se muestran en un historial.<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-592220167\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<ul>\n<li>Billetes de exportaci\u00f3nExporte todos los billetes como archivos de Excel para que pueda crear su propio an\u00e1lisis.<\/li>\n<li>Mis entradasCrear una p\u00e1gina de Mis Entradas y redirigir a los reporteros a ella autom\u00e1ticamente.<\/li>\n<li>Formularios de entradas personalizablesNuevos formularios de tickets personalizables para Simple Tickets, WooCommerce Tickets y Envato tickets<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div><\/div>\n<div id=\"tab_base-de-conocimientos\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-base-de-conocimientos\"><div class=\"row\"  id=\"row-1281415900\">\n\t<div id=\"col-867910712\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Base de conocimientos<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Las preguntas y las solicitudes de asistencia se repiten a menudo por parte de diferentes clientes Esto puede evitarse si se dispone de una buena base de conocimientos En ella, los clientes pueden buscar soluciones por su cuenta sin tener que pedir ayuda a su servicio de asistencia<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-13441156\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Reduzca los problemas de soporte con una base de conocimientos<\/h3>\n<p>Con una base de conocimientos bien llena puede reducir la cantidad de problemas de soporte dram\u00e1ticamenteNuestro plugin le ayuda a configurar su propia Base de conocimientos de WordPress personalizada con facilidad<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1142258493\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm16 400c0 8.822-7.178 16-16 16H48c-8.822 0-16-7.178-16-16V80c0-8.822 7.178-16 16-16h352c8.822 0 16 7.178 16 16v352zm-192-92c-15.464 0-28 12.536-28 28s12.536 28 28 28 28-12.536 28-28-12.536-28-28-28zm7.67-24h-16c-6.627 0-12-5.373-12-12v-.381c0-70.343 77.44-63.619 77.44-107.408 0-20.016-17.761-40.211-57.44-40.211-29.144 0-44.265 9.649-59.211 28.692-3.908 4.98-11.054 5.995-16.248 2.376l-13.134-9.15c-5.625-3.919-6.86-11.771-2.645-17.177C153.658 133.514 178.842 116 223.67 116c52.32 0 97.44 29.751 97.44 80.211 0 67.414-77.44 63.849-77.44 107.408V304c0 6.627-5.373 12-12 12z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Transferir las entradas a las preguntas frecuentes<\/h5>\t\t\t\t\t\t\n<p>Transferir un ticket a FAQLos tickets pueden copiarse f\u00e1cilmente en un art\u00edculo de FAQ Con esta funci\u00f3n podr\u00e1 llenar r\u00e1pidamente su base de conocimientos creando respuestas basadas en las preguntas de sus reporteros<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1573015651\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm16 400c0 8.822-7.178 16-16 16H48c-8.822 0-16-7.178-16-16V80c0-8.822 7.178-16 16-16h352c8.822 0 16 7.178 16 16v352zm-192-92c-15.464 0-28 12.536-28 28s12.536 28 28 28 28-12.536 28-28-12.536-28-28-28zm7.67-24h-16c-6.627 0-12-5.373-12-12v-.381c0-70.343 77.44-63.619 77.44-107.408 0-20.016-17.761-40.211-57.44-40.211-29.144 0-44.265 9.649-59.211 28.692-3.908 4.98-11.054 5.995-16.248 2.376l-13.134-9.15c-5.625-3.919-6.86-11.771-2.645-17.177C153.658 133.514 178.842 116 223.67 116c52.32 0 97.44 29.751 97.44 80.211 0 67.414-77.44 63.849-77.44 107.408V304c0 6.627-5.373 12-12 12z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Transferir las entradas a las preguntas frecuentes<\/h5>\t\t\t\t\t\t\n<p>Transferir un ticket a FAQLos tickets pueden copiarse f\u00e1cilmente en un art\u00edculo de FAQ Con esta funci\u00f3n podr\u00e1 llenar r\u00e1pidamente su base de conocimientos creando respuestas basadas en las preguntas de sus reporteros<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1617549710\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1594937368\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-knowledge-example-1024x637.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"635\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-knowledge-example-1024x637.png\" class=\"attachment-large size-large\" alt=\"wp knowledge example\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-knowledge-example-1024x637.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-knowledge-example-500x311.png 500w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-knowledge-example-1000x622.png 1000w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-knowledge-example-300x187.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-knowledge-example-768x477.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-knowledge-example-1536x955.png 1536w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-knowledge-example-2048x1273.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">wp knowledge example<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1594937368 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-114454624\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_877008267\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/grouped-articles-1024x722.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"719\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/grouped-articles-1024x722.png\" class=\"attachment-large size-large\" alt=\"grouped articles\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/grouped-articles-1024x722.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/grouped-articles-500x353.png 500w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/grouped-articles-1000x705.png 1000w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/grouped-articles-300x212.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/grouped-articles-768x542.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/grouped-articles-1536x1083.png 1536w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/grouped-articles-2048x1444.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">grouped articles<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_877008267 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-990451994\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 71px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M508.5 481.6l-129-129c-2.3-2.3-5.3-3.5-8.5-3.5h-10.3C395 312 416 262.5 416 208 416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c54.5 0 104-21 141.1-55.2V371c0 3.2 1.3 6.2 3.5 8.5l129 129c4.7 4.7 12.3 4.7 17 0l9.9-9.9c4.7-4.7 4.7-12.3 0-17zM208 384c-97.3 0-176-78.7-176-176S110.7 32 208 32s176 78.7 176 176-78.7 176-176 176z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">B\u00fasqueda en vivo<\/h5>\t\t\t\t\t\t\n<p>Con la b\u00fasqueda en vivo incorporada a la base de conocimientos, sus usuarios pueden encontrar f\u00e1cilmente las respuestas adecuadas<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1777700747\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 71px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M462.3 62.7c-54.5-46.4-136-38.7-186.6 13.5L256 96.6l-19.7-20.3C195.5 34.1 113.2 8.7 49.7 62.7c-62.8 53.6-66.1 149.8-9.9 207.8l193.5 199.8c6.2 6.4 14.4 9.7 22.6 9.7 8.2 0 16.4-3.2 22.6-9.7L472 270.5c56.4-58 53.1-154.2-9.7-207.8zm-13.1 185.6L256.4 448.1 62.8 248.3c-38.4-39.6-46.4-115.1 7.7-161.2 54.8-46.8 119.2-12.9 142.8 11.5l42.7 44.1 42.7-44.1c23.2-24 88.2-58 142.8-11.5 54 46 46.1 121.5 7.7 161.2z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Vistas de la pista<\/h5>\t\t\t\t\t\t\n<p>Cada vez que se abra una p\u00e1gina de preguntas frecuentes se contar\u00e1 la vista Esto le permite clasificar sus art\u00edculos por popularidad y le da informaci\u00f3n sobre el uso de la base de conocimientos<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1848149275\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_297546315\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/live-ajax-search-1024x385.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"383\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/live-ajax-search-1024x385.png\" class=\"attachment-large size-large\" alt=\"live ajax search\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/live-ajax-search-1024x385.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/live-ajax-search-500x188.png 500w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/live-ajax-search-1000x376.png 1000w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/live-ajax-search-300x113.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/live-ajax-search-768x289.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/live-ajax-search-1536x578.png 1536w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/live-ajax-search.png 1562w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">live ajax search<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_297546315 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1090717736\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_280829282\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/single-faq-1024x651.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"648\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/single-faq-1024x651.png\" class=\"attachment-large size-large\" alt=\"single faq\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/single-faq-1024x651.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/single-faq-500x318.png 500w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/single-faq-1000x636.png 1000w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/single-faq-300x191.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/single-faq-768x488.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/single-faq-1536x976.png 1536w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/single-faq.png 1888w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">single faq<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_280829282 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div><div class=\"row\"  id=\"row-1476255024\">\n\t<div id=\"col-346865698\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div id=\"gap-1598718239\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1598718239 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3>Preguntas y respuestas<\/h3>\n<p>Una vez que un nuevo ticket ha entrado en el sistema, tiene que ser categorizado, analizado y asignado A continuaci\u00f3n, el agente asignado puede ocuparse del ticket<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-944239728\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 46px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M192 80c0 8.837-7.164 16-16 16-35.29 0-64 28.71-64 64 0 8.837-7.164 16-16 16s-16-7.163-16-16c0-52.935 43.065-96 96-96 8.836 0 16 7.163 16 16zm176 96c0 101.731-51.697 91.541-90.516 192.674a23.722 23.722 0 0 1-5.484 8.369V464h-.018a23.99 23.99 0 0 1-5.241 14.574l-19.535 24.419A24 24 0 0 1 228.465 512h-72.93a24 24 0 0 1-18.741-9.007l-19.535-24.419A23.983 23.983 0 0 1 112.018 464H112v-86.997a24.153 24.153 0 0 1-5.54-8.478c-38.977-101.401-90.897-90.757-90.457-193.822C16.415 78.01 95.306 0 192 0c97.195 0 176 78.803 176 176zM240 448h-96v12.775L159.38 480h65.24L240 460.775V448zm0-64h-96v32h96v-32zm96-208c0-79.59-64.424-144-144-144-79.59 0-144 64.423-144 144 0 87.475 44.144 70.908 86.347 176h115.306C291.779 247.101 336 263.222 336 176z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Sugerencias de preguntas frecuentes<\/h5>\t\t\t\t\t\t\n<p>Cada vez que un reportero quiere crear un nuevo ticket, nuestro sistema puede mostrar las preguntas frecuentes sugeridas Esto funciona comparando el tema del ticket introducido y la base de conocimientos<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1742311391\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 43px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M508.5 481.6l-129-129c-2.3-2.3-5.3-3.5-8.5-3.5h-10.3C395 312 416 262.5 416 208 416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c54.5 0 104-21 141.1-55.2V371c0 3.2 1.3 6.2 3.5 8.5l129 129c4.7 4.7 12.3 4.7 17 0l9.9-9.9c4.7-4.7 4.7-12.3 0-17zM208 384c-97.3 0-176-78.7-176-176S110.7 32 208 32s176 78.7 176 176-78.7 176-176 176z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Seguimiento de las b\u00fasquedas de preguntas frecuentes<\/h5>\t\t\t\t\t\t\n<p>Cuando sus usuarios buscan preguntas frecuentes, nuestro sistema rastrea las palabras clave y el n\u00famero de art\u00edculos encontrados<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-874021142\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_845359718\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/faq-suggestions-1024x685.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"682\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/faq-suggestions-1024x685.png\" class=\"attachment-large size-large\" alt=\"faq suggestions\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/faq-suggestions-1024x685.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/faq-suggestions-500x334.png 500w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/faq-suggestions-1000x669.png 1000w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/faq-suggestions-300x201.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/faq-suggestions-768x514.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/faq-suggestions.png 1474w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">faq suggestions<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_845359718 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1131625840\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1704553772\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/track-faq-searches-1024x380.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"379\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/track-faq-searches-1024x380.png\" class=\"attachment-large size-large\" alt=\"track faq searches\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/track-faq-searches-1024x380.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/track-faq-searches-500x186.png 500w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/track-faq-searches-1000x371.png 1000w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/track-faq-searches-300x111.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/track-faq-searches-768x285.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/track-faq-searches-1536x570.png 1536w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/track-faq-searches-2048x760.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">track faq searches<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1704553772 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-729326289\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 58px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M496.656 285.683C506.583 272.809 512 256 512 235.468c-.001-37.674-32.073-72.571-72.727-72.571h-70.15c8.72-17.368 20.695-38.911 20.695-69.817C389.819 34.672 366.518 0 306.91 0c-29.995 0-41.126 37.918-46.829 67.228-3.407 17.511-6.626 34.052-16.525 43.951C219.986 134.75 184 192 162.382 203.625c-2.189.922-4.986 1.648-8.032 2.223C148.577 197.484 138.931 192 128 192H32c-17.673 0-32 14.327-32 32v256c0 17.673 14.327 32 32 32h96c17.673 0 32-14.327 32-32v-8.74c32.495 0 100.687 40.747 177.455 40.726 5.505.003 37.65.03 41.013 0 59.282.014 92.255-35.887 90.335-89.793 15.127-17.727 22.539-43.337 18.225-67.105 12.456-19.526 15.126-47.07 9.628-69.405zM32 480V224h96v256H32zm424.017-203.648C472 288 472 336 450.41 347.017c13.522 22.76 1.352 53.216-15.015 61.996 8.293 52.54-18.961 70.606-57.212 70.974-3.312.03-37.247 0-40.727 0-72.929 0-134.742-40.727-177.455-40.727V235.625c37.708 0 72.305-67.939 106.183-101.818 30.545-30.545 20.363-81.454 40.727-101.817 50.909 0 50.909 35.517 50.909 61.091 0 42.189-30.545 61.09-30.545 101.817h111.999c22.73 0 40.627 20.364 40.727 40.727.099 20.363-8.001 36.375-23.984 40.727zM104 432c0 13.255-10.745 24-24 24s-24-10.745-24-24 10.745-24 24-24 24 10.745 24 24z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Pulgares arriba o abajo<\/h5>\t\t\t\t\t\t\n<p>Pulgares hacia arriba o hacia abajoLos usuarios pueden dar a sus art\u00edculos un pulgar hacia arriba o hacia abajo (si est\u00e1 activado) Puedes usar esto para Widgets especiales para la mayor\u00eda de las Preguntas Frecuentes<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1131023576\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 54px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M489.17 144.05C547.44 80.02 483.28 0 418.52 0c-23.39 0-46.87 10.44-64.68 35.85L187.9 284.01c-45.13 2.9-86.1 20.09-109.34 81.34-2.65 6.99-9 11.22-16.41 11.22-12.49 0-51.14-31.13-62.15-38.65C0 430.58 42.67 512 144 512c141.21 0 145.89-117.04 142.91-145.49l.02-.02 202.24-222.44zM230.96 449.18C212.54 469.63 183.28 480 144 480c-62.08 0-90.15-37.47-102.57-76.29 7.55 3.32 14.15 4.86 20.72 4.86 20.81 0 39-12.52 46.33-31.87 6.86-18.09 17.63-56.66 89.31-61.26L254.68 366c2.96 28.21-4.08 61.37-23.72 83.18zm39.4-112.03l-49.86-44.32L380.05 54.22C390.38 39.47 403.33 32 418.52 32c22.9 0 47.56 16.71 57.36 38.88 7.94 17.96 4.45 35.34-10.39 51.64L270.36 337.15z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">M\u00faltiples dise\u00f1os<\/h5>\t\t\t\t\t\t\n<p>Dise\u00f1o en caja o en lista Con o sin masonoario Usted puede decidir c\u00f3mo quiere que su base de conocimientos se vea y se sienta<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1942133787\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t<a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/\" target=\"_blank\" class=\"button primary\" rel=\"noopener\">\n\t\t<span>Ver ejemplo de la Base de Conocimientos en vivo<\/span>\n\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div><\/div>\n<div id=\"tab_chat-en-vivo\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-chat-en-vivo\"><div class=\"row\"  id=\"row-19014665\">\n\t<div id=\"col-1003592542\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Chat en vivo<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>TotalDesk tiene un chat en vivo b\u00e1sico incorporado que puede utilizar para comunicarse con sus clientes Todas las nuevas solicitudes de chat en vivo se rastrean como tickets, por lo que el proceso se mantiene consistente<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-201180245\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h3>Empieza a resolver problemas mientras chateas<\/h3>\n<p>Un livechat le da la oportunidad de resolver los problemas de sus reporteros en un minuto<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_175307057\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"792\" height=\"914\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Welcome.png\" class=\"attachment-large size-large\" alt=\"Livechat-Welcome\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Welcome.png 792w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Welcome-260x300.png 260w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Welcome-768x886.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Welcome-500x577.png 500w\" sizes=\"auto, (max-width: 792px) 100vw, 792px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_175307057 {\n  width: 30%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1179010220\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h3>Iniciar un chat<\/h3>\n<p>Los reporteros conectados o incluso los invitados (si est\u00e1n habilitados) pueden iniciar un chat en vivo con sus agentes Al menos un agente est\u00e1 en l\u00ednea, por supuesto<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-254409460\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1195621464\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"806\" height=\"944\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Start-.png\" class=\"attachment-large size-large\" alt=\"Livechat Start\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Start-.png 806w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Start--256x300.png 256w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Start--768x899.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Start--500x586.png 500w\" sizes=\"auto, (max-width: 806px) 100vw, 806px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1195621464 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1631971841\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_997706024\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"928\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Ticket-Created.png\" class=\"attachment-large size-large\" alt=\"Livechat Ticket Created\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Ticket-Created.png 788w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Ticket-Created-255x300.png 255w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Ticket-Created-768x904.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Ticket-Created-500x589.png 500w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_997706024 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-2012427107\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><path d=\"M544 224h32V112c0-26.51-21.49-48-48-48H48C21.49 64 0 85.49 0 112v112h32c17.673 0 32 14.327 32 32s-14.327 32-32 32H0v112c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V288h-32c-17.673 0-32-14.327-32-32s14.327-32 32-32zm0 96v80c0 8.823-7.177 16-16 16H48c-8.823 0-16-7.177-16-16v-80c35.29 0 64-28.71 64-64s-28.71-64-64-64v-80c0-8.823 7.177-16 16-16h480c8.823 0 16 7.177 16 16v80c-35.29 0-64 28.71-64 64s28.71 64 64 64z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Guardado como billete<\/h5>\t\t\t\t\t\t\n<p>Cada conversaci\u00f3n de chat se almacenar\u00e1 en un ticket Esto permite a los informadores iniciar un inicio para cualquiera de sus tickets a trav\u00e9s del ID Los agentes pueden rastrear y analizar los chats como un ticket normal<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1041339903\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M388.5 46.3C457.9 90.3 504 167.8 504 256c0 136.8-110.8 247.7-247.5 248C120 504.3 8.2 393 8 256.4 7.9 168 54 90.3 123.5 46.3c5.8-3.7 13.5-1.8 16.9 4.2l3.9 7c3.1 5.6 1.3 12.6-4.1 16C79.9 112 40 179.6 40 256c0 119.9 97.3 216 216 216 119.9 0 216-97.3 216-216 0-77-40.1-144.2-100.3-182.4-5.4-3.4-7.2-10.5-4.1-16l3.9-7c3.4-6.1 11.2-7.9 17-4.3zM272 276V12c0-6.6-5.4-12-12-12h-8c-6.6 0-12 5.4-12 12v264c0 6.6 5.4 12 12 12h8c6.6 0 12-5.4 12-12z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Ning\u00fan agente en l\u00ednea<\/h5>\t\t\t\t\t\t\n<p>Cuando no hay agentes en l\u00ednea, los informadores pueden enviar un mensaje a trav\u00e9s del livechat Esto dar\u00e1 lugar a un nuevo ticket simple<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1875213800\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h3>Responder como agente<\/h3>\n<p>Como agente, obtendr\u00e1 una lista actualizada de los chats abiertos Puede unirse a un chat haciendo clic en el nombre del mismo<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-857754533\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_886797797\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"515\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Agent-Backend-1024x517.png\" class=\"attachment-large size-large\" alt=\"Livechat Agent Backend\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Agent-Backend-1024x517.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Agent-Backend-300x152.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Agent-Backend-768x388.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Agent-Backend-1536x776.png 1536w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Agent-Backend-2048x1035.png 2048w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Agent-Backend-500x253.png 500w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/Livechat-Agent-Backend-1000x505.png 1000w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_886797797 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div><\/div>\n<div id=\"tab_notificaciones\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-notificaciones\"><div class=\"row\"  id=\"row-1787719457\">\n\t<div id=\"col-150183187\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Integraciones<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Nuestro plugin soporta m\u00faltiples proveedores y plugins de terceros<\/p>\n<h3>Integraci\u00f3n de WooCommerce<\/h3>\n<p>Los clientes ver\u00e1n un men\u00fa de mis tickets y nuevos tickets en sus p\u00e1ginas &#8220;Mi cuenta&#8221; Desde all\u00ed pueden ver todos los tickets enviados o enviar uno nuevo:<\/p>\n<ul>\n<li>Pedir apoyo<\/li>\n<li>Soporte del producto<\/li>\n<li>Otros<\/li>\n<\/ul>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1963778768\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"589\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-My-Tickets-page-1024x591.png\" class=\"attachment-large size-large\" alt=\"WooCommerce My Tickets page\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-My-Tickets-page-1024x591.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-My-Tickets-page-300x173.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-My-Tickets-page-768x444.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-My-Tickets-page-1536x887.png 1536w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-My-Tickets-page-2048x1183.png 2048w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-My-Tickets-page-510x295.png 510w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1963778768 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-415853329\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Notificaciones<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Env\u00ede notificaciones de tickets a trav\u00e9s de HTML5 de escritorio o de correo electr\u00f3nico para informar a sus reporteros autom\u00e1ticamente<\/p>\n<p>Los reporteros tambi\u00e9n pueden responder a los correos electr\u00f3nicos cuando se habilita la canalizaci\u00f3n del correo electr\u00f3nico en WordPress<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-865527441\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1630644422\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"549\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/ticket-email-notification-1024x551.png\" class=\"attachment-large size-large\" alt=\"ticket email notification\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/ticket-email-notification-1024x551.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/ticket-email-notification-300x161.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/ticket-email-notification-768x413.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/ticket-email-notification-510x274.png 510w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/ticket-email-notification.png 1298w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1630644422 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1899587399\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_259724167\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"718\" height=\"148\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/hmtl5-desktop-notifications.png\" class=\"attachment-large size-large\" alt=\"hmtl5 desktop notifications\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/hmtl5-desktop-notifications.png 718w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/hmtl5-desktop-notifications-300x62.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/hmtl5-desktop-notifications-510x105.png 510w\" sizes=\"auto, (max-width: 718px) 100vw, 718px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_259724167 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div><\/div>\n<div id=\"tab_informes\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-informes\"><div class=\"row\"  id=\"row-774231386\">\n\t<div id=\"col-1928306306\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Informes<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Obtenga informes detallados sobre la creaci\u00f3n de tickets, su uso y el tiempo que tardan en completarse Puede filtrar por fecha, agente, reportero o satisfacci\u00f3n<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_215567888\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"809\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/helpdesk-ticket-reports-1024x812.png\" class=\"attachment-large size-large\" alt=\"helpdesk ticket reports\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/helpdesk-ticket-reports-1024x812.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/helpdesk-ticket-reports-300x238.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/helpdesk-ticket-reports-768x609.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/helpdesk-ticket-reports-1536x1218.png 1536w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/helpdesk-ticket-reports-2048x1624.png 2048w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/helpdesk-ticket-reports-510x404.png 510w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_215567888 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-780597388\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<p>Los an\u00e1lisis de Total Ticket tambi\u00e9n est\u00e1n disponibles y le muestran los tickets por estado, tipo, departamento y prioridad<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1451246410\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"379\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/all-tickets-anayltics-1024x380.png\" class=\"attachment-large size-large\" alt=\"all tickets anayltics\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/all-tickets-anayltics-1024x380.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/all-tickets-anayltics-300x111.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/all-tickets-anayltics-768x285.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/all-tickets-anayltics-1536x570.png 1536w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/all-tickets-anayltics-2048x761.png 2048w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/all-tickets-anayltics-510x189.png 510w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1451246410 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-116730183\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<p>Conozca lo que buscan sus usuarios con el seguimiento de los t\u00e9rminos de b\u00fasqueda de las FAQ<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1403141058\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"330\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/faq-search-terms-1024x331.png\" class=\"attachment-large size-large\" alt=\"faq search terms\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/faq-search-terms-1024x331.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/faq-search-terms-300x97.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/faq-search-terms-768x248.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/faq-search-terms-1536x496.png 1536w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/faq-search-terms-2048x662.png 2048w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/faq-search-terms-510x165.png 510w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1403141058 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div><\/div>\n<div id=\"tab_integraciones\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-integraciones\"><div class=\"row\"  id=\"row-1684688876\">\n\t<div id=\"col-1779250244\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Integraciones<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Nuestro plugin soporta m\u00faltiples proveedores y plugins de terceros<\/p>\n<h3>Integraci\u00f3n de WooCommerce<\/h3>\n<p>Los clientes ver\u00e1n un men\u00fa de mis tickets y nuevos tickets en sus p\u00e1ginas &#8220;Mi cuenta&#8221; Desde all\u00ed pueden ver todos los tickets enviados o enviar uno nuevo:<\/p>\n<ul>\n<li>Pedir apoyo<\/li>\n<li>Soporte del producto<\/li>\n<li>Otros<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-209806788\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1387846391\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-My-Tickets-page-1024x591.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"173\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-My-Tickets-page-300x173.png\" class=\"attachment-medium size-medium\" alt=\"WooCommerce My Tickets page\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-My-Tickets-page-300x173.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-My-Tickets-page-1024x591.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-My-Tickets-page-768x444.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-My-Tickets-page-1536x887.png 1536w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-My-Tickets-page-2048x1183.png 2048w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-My-Tickets-page-510x295.png 510w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1387846391 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-2064880971\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_866347630\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-new-ticket-form-1024x824.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"241\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-new-ticket-form-300x241.png\" class=\"attachment-medium size-medium\" alt=\"WooCommerce new ticket form\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-new-ticket-form-300x241.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-new-ticket-form-1024x824.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-new-ticket-form-768x618.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-new-ticket-form-1536x1236.png 1536w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-new-ticket-form-2048x1648.png 2048w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/WooCommerce-new-ticket-form-510x410.png 510w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_866347630 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1497563244\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<h3>Integraci\u00f3n del servicio de asistencia de Envato<\/h3>\n<p>Implementar la validaci\u00f3n del c\u00f3digo de compra de envato en vivo antes de que los clientes puedan enviar un ticket A\u00f1ade campos personalizados obligatorios u opcionales para el acceso del administrador de wp con facilidad<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1548389526\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"659\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/Envato-helpdesk-plugin-1024x662.png\" class=\"attachment-large size-large\" alt=\"Envato helpdesk plugin\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/Envato-helpdesk-plugin-1024x662.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/Envato-helpdesk-plugin-300x194.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/Envato-helpdesk-plugin-768x497.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/Envato-helpdesk-plugin-1536x994.png 1536w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/Envato-helpdesk-plugin-510x330.png 510w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/Envato-helpdesk-plugin.png 1552w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1548389526 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-691138569\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<h3>Integraci\u00f3n de Slack<\/h3>\n<p>Env\u00ede todas las nuevas entradas + comentarios directamente a su chat de Slack preferido<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_214389125\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"365\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/slack-integration-1024x366.png\" class=\"attachment-large size-large\" alt=\"slack integration\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/slack-integration-1024x366.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/slack-integration-300x107.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/slack-integration-768x274.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/slack-integration-1536x548.png 1536w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/slack-integration-2048x731.png 2048w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/10\/slack-integration-510x182.png 510w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_214389125 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div><\/div><\/div><\/div>\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div>\t\t<\/div>\n\n\t\t\n<style>\n#section_503194424 {\n  padding-top: 80px;\n  padding-bottom: 80px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_1590477279\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t<div class=\"row align-middle align-center\"  id=\"row-1953152703\">\n\t<div id=\"col-1430969463\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>Los m\u00f3dulos del servicio de asistencia t\u00e9cnica<\/h2>\n<p>Con nuestro plugin Helpdesk podr\u00e1 gestionar todas las solicitudes de soporte en una sola vez Los usuarios pueden levantar tickets de soporte a trav\u00e9s de Correos a su bandeja de entrada un simple formulario en su sitio web una llamada telef\u00f3nica a uno de sus agentes o a trav\u00e9s de Livechat Todas las solicitudes ser\u00e1n agrupadas en un ticket para que nunca se pierdan<\/p>\n<p>Trabaje con los tickets y reduzca la carga de trabajo futura Analizando sus tickets puede crear respuestas guardadas a partir de las respuestas m\u00e1s frecuentes Tambi\u00e9n puede crear su propia base de conocimientos (FAQs) a partir de los tickets Esto le ayudar\u00e1 a reducir la carga de trabajo futura, ya que problemas similares pueden ser resueltos mucho m\u00e1s f\u00e1cilmente<\/p>\n<p>Tambi\u00e9n puede generar un informe a partir de sus tickets para analizar de d\u00f3nde proceden la mayor\u00eda de las incidencias, cu\u00e1ndo se han creado y d\u00f3nde se han atascado<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1039366367\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_805721571\">\n\t\t\t\t\t\t<div data-animate=\"fadeInRight\">\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"878\" height=\"885\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-helpdesk.png\" class=\"attachment-large size-large\" alt=\"WP helpdesk\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-helpdesk.png 878w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-helpdesk-500x504.png 500w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-helpdesk-100x100.png 100w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-helpdesk-298x300.png 298w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-helpdesk-150x150.png 150w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-helpdesk-768x774.png 768w\" sizes=\"auto, (max-width: 878px) 100vw, 878px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t\t\t\n<style>\n#image_805721571 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div>\t\t<\/div>\n\n\t\t\n<style>\n#section_1590477279 {\n  padding-top: 40px;\n  padding-bottom: 40px;\n}\n@media (min-width:550px) {\n  #section_1590477279 {\n    padding-top: 50px;\n    padding-bottom: 50px;\n  }\n}\n@media (min-width:850px) {\n  #section_1590477279 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section dark\" id=\"section_339539772\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t<div class=\"row align-middle align-center\"  id=\"row-2144310146\">\n\t<div id=\"col-1306296688\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1756484740\">\n\t\t\t\t\t\t<div data-animate=\"fadeInLeft\">\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"600\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-helpdesk-settings-panel-1024x602.png\" class=\"attachment-large size-large\" alt=\"wp helpdesk settings panel\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-helpdesk-settings-panel-1024x602.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-helpdesk-settings-panel-500x294.png 500w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-helpdesk-settings-panel-1000x588.png 1000w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-helpdesk-settings-panel-300x176.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-helpdesk-settings-panel-768x452.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-helpdesk-settings-panel-1536x903.png 1536w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/wp-helpdesk-settings-panel-2048x1204.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t\t\t\n<style>\n#image_1756484740 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1064211281\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>Configuraci\u00f3n sencilla y visi\u00f3n general<\/h2>\n<p>Con nuestro Helpdesk Plugin usted es capaz de gestionar todas las solicitudes de apoyo en una sola vez Los usuarios pueden levantar tickets de soporte a trav\u00e9s de <\/p>\n<ul>\n<li>Correos en su bandeja de entrada<\/li>\n<li>un sencillo formulario de entrada en su sitio web<\/li>\n<li>una llamada telef\u00f3nica a uno de sus agentes<\/li>\n<li>v\u00eda Livechat<\/li>\n<\/ul>\n<p>Todas las solicitudes se agrupar\u00e1n en un ticket para que nunca se pierdan Trabaje con los tickets y reduzca la carga de trabajo futura Analizando sus tickets puede crear respuestas guardadas a partir de las respuestas m\u00e1s frecuentes Tambi\u00e9n puede crear su propia base de conocimientos (FAQs) a partir de los tickets Esto le ayudar\u00e1 a reducir la carga de trabajo futura, ya que problemas similares pueden ser resueltos mucho m\u00e1s f\u00e1cilmente<\/p>\n<p>Genere un informe a partir de sus tickets para analizar de d\u00f3nde proceden la mayor\u00eda de las incidencias, cu\u00e1ndo se han creado y d\u00f3nde se han atascado<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div>\t\t<\/div>\n\n\t\t\n<style>\n#section_339539772 {\n  padding-top: 40px;\n  padding-bottom: 40px;\n}\n#section_339539772 .section-bg-overlay {\n  background-color: #3171ee;\n}\n@media (min-width:550px) {\n  #section_339539772 {\n    padding-top: 50px;\n    padding-bottom: 50px;\n  }\n}\n@media (min-width:850px) {\n  #section_339539772 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"<p>TotalDesk es la \u00fanica soluci\u00f3n All-in-One HelpDesk para WordPress. Nuestro plugin de helpdesk proporciona todas las caracter\u00edsticas por las que, en la mayor\u00eda de los casos, hay que pagar extra: Sistema de tickets, Livechat, Base de conocimientos, Respuestas guardadas y m\u00e1s. 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