{"id":602,"date":"2017-08-17T10:24:45","date_gmt":"2017-08-17T10:24:45","guid":{"rendered":"https:\/\/demos.welaunch.io\/helpdesk\/?post_type=faq&#038;p=602"},"modified":"2024-05-15T13:58:13","modified_gmt":"2024-05-15T11:58:13","slug":"setup-the-knowledge-base","status":"publish","type":"faq","link":"https:\/\/www.welaunch.io\/es\/knowledge-base\/faq\/setup-the-knowledge-base\/","title":{"rendered":"Configurar la base de conocimientos"},"content":{"rendered":"<p>When you have enabled the knowledge base you should create a page with the shortcode [ knowledge_base columns=&#8221;2&#8243; max_faqs=&#8221;5&#8243; orderby=&#8221;order&#8221; order=&#8221;DESC&#8221;] inside it. Despu\u00e9s puedes crear algunos temas. Los temas de las FAQ te ayudan a ti y a tus usuarios a encontrar art\u00edculos relacionados m\u00e1s f\u00e1cilmente.Para cada tema puede sobrescribir el icono predeterminado con una clase de icono CSS personalizada. En su ejemplo podemos establecer la siguiente clase CSS Font Awesome:fa fa-bater\u00eda-cuarto<div class=\"row\"  id=\"row-1666539360\">\n\t<div id=\"col-841834586\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>Disposici\u00f3n en cajas<\/h2>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1425973354\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1017\" height=\"550\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/boxed-layout-knowledge-base.png\" class=\"attachment-large size-large\" alt=\"boxed layout knowledge base\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/boxed-layout-knowledge-base.png 1017w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/boxed-layout-knowledge-base-300x162.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/boxed-layout-knowledge-base-768x415.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/boxed-layout-knowledge-base-500x270.png 500w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/boxed-layout-knowledge-base-1000x541.png 1000w\" sizes=\"auto, (max-width: 1017px) 100vw, 1017px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1425973354 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t<div id=\"col-1238645452\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>Dise\u00f1o de la lista<\/h2>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1633988518\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"630\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/list-layout-knowledge-base-1024x632.png\" class=\"attachment-large size-large\" alt=\"list layout knowledge base\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/list-layout-knowledge-base-1024x632.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/list-layout-knowledge-base-300x185.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/list-layout-knowledge-base-768x474.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/list-layout-knowledge-base-500x309.png 500w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/list-layout-knowledge-base-1000x617.png 1000w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/list-layout-knowledge-base.png 1027w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1633988518 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div>\t<div id=\"gap-1017735686\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1017735686 {\n  padding-top: 70px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>B\u00fasqueda FAQ<\/h2>\n<p>Se implementa una b\u00fasqueda de FAQ en vivo. Puede visualizarse directamente en la base de conocimientos o incrustarse a trav\u00e9s de un widget.\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1365522678\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"972\" height=\"600\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/faq-search.png\" class=\"attachment-large size-large\" alt=\"faq search\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/faq-search.png 972w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/faq-search-300x185.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/faq-search-768x474.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/faq-search-500x309.png 500w\" sizes=\"auto, (max-width: 972px) 100vw, 972px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1365522678 {\n  width: 80%;\n}\n<\/style>\n\t<\/div>\n\t\t<div id=\"gap-514028159\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-514028159 {\n  padding-top: 70px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Widgets<\/h2>\n<p>Actualmente disponemos de 3 Widgets para la base de conocimientos:<\/p>\n<ul>\n<li>Widgets de art\u00edculos de FAQ din\u00e1micosEste widget obtiene din\u00e1micamente los faqs del tema actual, en el que se encuentra el usuario. Si est\u00e1 en el &#8220;Primeros pasos&#8221; tema, s\u00f3lo ver\u00e1 las FAQ asignadas a este tema. Aqu\u00ed puede establecer una cantidad de preguntas frecuentes, el orden y orderby.<\/li>\n<li>Widgets de art\u00edculos de FAQ sencillosEste widget s\u00f3lo recupera todas las preguntas frecuentes o, si estableces un tema, s\u00f3lo las preguntas frecuentes de ese tema. Puede pedirlo por la popularidad e.g. para mostrar las FAQ m\u00e1s vistas.<\/li>\n<li>Widgets de b\u00fasqueda de FAQB\u00fasqueda en directo de sus preguntas frecuentes.<\/li>\n<\/ul>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1021532851\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"666\" height=\"270\" src=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/available-widgets.png\" class=\"attachment-large size-large\" alt=\"available widgets\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/available-widgets.png 666w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/available-widgets-300x122.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2020\/07\/available-widgets-500x203.png 500w\" sizes=\"auto, (max-width: 666px) 100vw, 666px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1021532851 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n","protected":false},"author":1,"featured_media":0,"menu_order":30,"comment_status":"open","ping_status":"closed","template":"","product_cat":[],"class_list":["post-602","faq","type-faq","status-publish","hentry","faq_topics-helpdesk-getting-started"],"_links":{"self":[{"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/faq\/602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/comments?post=602"}],"version-history":[{"count":7,"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/faq\/602\/revisions"}],"predecessor-version":[{"id":9026,"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/faq\/602\/revisions\/9026"}],"wp:attachment":[{"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/media?parent=602"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/product_cat?post=602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}