{"id":600,"date":"2017-08-17T10:24:30","date_gmt":"2017-08-17T10:24:30","guid":{"rendered":"https:\/\/demos.welaunch.io\/helpdesk\/?post_type=faq&#038;p=600"},"modified":"2024-05-15T13:58:16","modified_gmt":"2024-05-15T11:58:16","slug":"create-ticket-status-types-projects","status":"publish","type":"faq","link":"https:\/\/www.welaunch.io\/es\/knowledge-base\/faq\/create-ticket-status-types-projects\/","title":{"rendered":"Crear estado de ticket, tipos y proyectos"},"content":{"rendered":"<p>Despu\u00e9s de que todo est\u00e9 configurado podemos crear los diferentes estados, tipos y sistemas \/ proyectos. Cada una de estas taxonom\u00edas puede tener su propio color.<\/p>\n<ul>\n<li>EstadoExplicaci\u00f3n: el estado actual de un billeteEjemplo: Nuevo, Asignado, Resuelto<\/li>\n<li>TipoExplicaci\u00f3n: el tipo de billeteEjemplo: Error, Caracter\u00edstica, Pregunta<\/li>\n<li>Sistema \/ ProyectoExplicaci\u00f3n: El proyecto o Sistema al que se asignar\u00e1 un ticketEjemplo: Proyecto 1, Proyecto 2<\/li>\n<\/ul>\n<figure id=\"attachment_5234\" aria-describedby=\"caption-attachment-5234\" style=\"width: 1020px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-5234\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2017\/08\/create-ticket-priorities-1024x747.png\" alt=\"crear prioridades de tickets\" width=\"1020\" height=\"744\" srcset=\"https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2017\/08\/create-ticket-priorities-1024x747.png 1024w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2017\/08\/create-ticket-priorities-300x219.png 300w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2017\/08\/create-ticket-priorities-768x560.png 768w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2017\/08\/create-ticket-priorities-500x365.png 500w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2017\/08\/create-ticket-priorities-1000x729.png 1000w, https:\/\/www.welaunch.io\/es\/wp-content\/uploads\/sites\/12\/2017\/08\/create-ticket-priorities.png 1089w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/><figcaption id=\"caption-attachment-5234\" class=\"wp-caption-text\">crear prioridades de tickets<\/figcaption><\/figure>Estos t\u00e9rminos espec\u00edficos del ticket est\u00e1n disponibles para el usuario en el frontend m\u00e1s tarde cuando quiera crear un nuevo ticket.<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":20,"comment_status":"open","ping_status":"closed","template":"","product_cat":[],"class_list":["post-600","faq","type-faq","status-publish","hentry","faq_topics-helpdesk-getting-started"],"_links":{"self":[{"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/faq\/600","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/comments?post=600"}],"version-history":[{"count":3,"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/faq\/600\/revisions"}],"predecessor-version":[{"id":9034,"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/faq\/600\/revisions\/9034"}],"wp:attachment":[{"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/media?parent=600"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/product_cat?post=600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}