{"id":3136,"date":"2017-08-17T14:35:53","date_gmt":"2017-08-17T12:35:53","guid":{"rendered":"https:\/\/demos.welaunch.io\/helpdesk\/?post_type=faq&#038;p=660"},"modified":"2024-05-15T13:58:46","modified_gmt":"2024-05-15T11:58:46","slug":"helpdesk-capabilities-filter","status":"publish","type":"faq","link":"https:\/\/www.welaunch.io\/es\/knowledge-base\/faq\/helpdesk-capabilities-filter\/","title":{"rendered":"Filtro de funciones del Helpdesk"},"content":{"rendered":"<p>Cuando quieras modificar la configuraci\u00f3n de las capacidades puedes engancharte a los siguientes filtros:Caps de agente: wordpress_helpdesk_agent_capsPor defecto, los topes de los agentes son los siguientes:array( &#8220;leer&#8221;, &#8216;publish_tickets&#8217;, &#8216;edit_ticket&#8217;, &#8216;edit_tickets&#8217;, &#8216;edit_others_tickets&#8217;, &#8216;edit_published_tickets&#8217;, &#8216;delete_tickets&#8217;, &#8216;delete_others_tickets&#8217;, &#8216;delete_ticket&#8217;, &#8216;read_ticket&#8217;, &#8216;read_private_tickets&#8217;, &#8216;assign_ticket_status&#8217;, &#8216;assign_ticket_system&#8217;, &#8216;assign_ticket_type&#8217;,&#8217;publish_faqs&#8217;, &#8216;edit_faq&#8217;, &#8216;edit_faqs&#8217;, &#8216;edit_others_faqs&#8217;, &#8216;edit_published_faqs&#8217;, &#8216;delete_faqs&#8217;, &#8216;delete_others_faqs&#8217;, &#8216;delete_faq&#8217;, &#8216;read_faq&#8217;, &#8216;read_private_faqs&#8217;, &#8216;assign_faq_topics&#8217;,&#8217;publish_saved_replies&#8217;, &#8216;edit_saved_reply&#8217;, &#8216;edit_saved_replies&#8217;, &#8216;edit_others_saved_replies&#8217;, &#8216;edit_published_saved_replies&#8217;, &#8216;delete_saved_replies&#8217;, &#8216;delete_others_saved_replies&#8217;, &#8216;delete_saved_reply&#8217;, &#8216;read_saved_reply&#8217;, &#8216;read_private_saved_replies&#8217;, &#8216;assign_saved_reply_tags&#8217;, );Reporter Caps: wordpress_helpdesk_repoter_capsPor defecto, las tapas del reportero son las siguientes:array( &#8220;leer&#8221;, &#8216;read_ticket&#8217;, );<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","product_cat":[],"class_list":["post-3136","faq","type-faq","status-publish","hentry","faq_topics-helpdesk-filter-hooks"],"_links":{"self":[{"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/faq\/3136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/comments?post=3136"}],"version-history":[{"count":2,"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/faq\/3136\/revisions"}],"predecessor-version":[{"id":9059,"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/faq\/3136\/revisions\/9059"}],"wp:attachment":[{"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/media?parent=3136"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.welaunch.io\/es\/wp-json\/wp\/v2\/product_cat?post=3136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}