{"id":4547,"date":"2020-07-02T08:32:18","date_gmt":"2020-07-02T06:32:18","guid":{"rendered":"https:\/\/www.welaunch.io\/en\/?post_type=product&#038;p=4547"},"modified":"2026-08-18T19:45:02","modified_gmt":"2026-08-18T17:45:02","slug":"wordpress-helpdesk","status":"publish","type":"product","link":"https:\/\/www.welaunch.io\/en\/product\/wordpress-helpdesk\/","title":{"rendered":"WordPress HelpDesk"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_426055038\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-solid\"  id=\"row-462083973\">\n\n\t<div id=\"col-197533428\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 70px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><path d=\"M544 224h32V112c0-26.51-21.49-48-48-48H48C21.49 64 0 85.49 0 112v112h32c17.673 0 32 14.327 32 32s-14.327 32-32 32H0v112c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V288h-32c-17.673 0-32-14.327-32-32s14.327-32 32-32zm0 96v80c0 8.823-7.177 16-16 16H48c-8.823 0-16-7.177-16-16v-80c35.29 0 64-28.71 64-64s-28.71-64-64-64v-80c0-8.823 7.177-16 16-16h480c8.823 0 16 7.177 16 16v80c-35.29 0-64 28.71-64 64s28.71 64 64 64z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Ticket Syetem<\/h5>\t\t\t\t\t\t\n<p>TotalDesk has a built in ticket system including new ticket form, my tickets overview and custom user roles for reporters &amp; agents.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-181589808\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 57px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm16 400c0 8.822-7.178 16-16 16H48c-8.822 0-16-7.178-16-16V80c0-8.822 7.178-16 16-16h352c8.822 0 16 7.178 16 16v352zm-192-92c-15.464 0-28 12.536-28 28s12.536 28 28 28 28-12.536 28-28-12.536-28-28-28zm7.67-24h-16c-6.627 0-12-5.373-12-12v-.381c0-70.343 77.44-63.619 77.44-107.408 0-20.016-17.761-40.211-57.44-40.211-29.144 0-44.265 9.649-59.211 28.692-3.908 4.98-11.054 5.995-16.248 2.376l-13.134-9.15c-5.625-3.919-6.86-11.771-2.645-17.177C153.658 133.514 178.842 116 223.67 116c52.32 0 97.44 29.751 97.44 80.211 0 67.414-77.44 63.849-77.44 107.408V304c0 6.627-5.373 12-12 12z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Knowledge Base<\/h5>\t\t\t\t\t\t\n<p>Create frequently asked question articles and reduce your support requests with ease.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-236374937\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M280 272H136c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h144c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8zm96-96H136c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h240c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8zM256 32C114.6 32 0 125.1 0 240c0 47.6 19.9 91.2 52.9 126.3C38 405.7 7 439.1 6.5 439.5c-6.6 7-8.4 17.2-4.6 26S14.4 480 24 480c61.5 0 110-25.7 139.1-46.3C192 442.8 223.2 448 256 448c141.4 0 256-93.1 256-208S397.4 32 256 32zm0 384c-28.3 0-56.3-4.3-83.2-12.8l-15.2-4.8-13 9.2c-23 16.3-58.5 35.3-102.6 39.6 12-15.1 29.8-40.4 40.8-69.6l7.1-18.7-13.7-14.6C47.3 313.7 32 277.6 32 240c0-97 100.5-176 224-176s224 79 224 176-100.5 176-224 176z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Live Chat<\/h5>\t\t\t\t\t\t\n<p>Use the built in Live Chat system to talk with customers directly and solve problems quickly.\u00a0<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1274129667\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><path d=\"M576 256c0 100.586-53.229 189.576-134.123 239.04-7.532 4.606-17.385 2.241-21.997-5.304-4.609-7.539-2.235-17.388 5.304-21.997C496.549 424.101 544 345.467 544 256c0-89.468-47.452-168.101-118.816-211.739-7.539-4.609-9.913-14.458-5.304-21.997 4.608-7.539 14.456-9.914 21.997-5.304C522.77 66.424 576 155.413 576 256zm-96 0c0-66.099-34.976-124.572-88.133-157.079-7.538-4.611-17.388-2.235-21.997 5.302-4.61 7.539-2.236 17.388 5.302 21.998C418.902 152.963 448 201.134 448 256c0 54.872-29.103 103.04-72.828 129.779-7.538 4.61-9.912 14.459-5.302 21.998 4.611 7.541 14.462 9.911 21.997 5.302C445.024 380.572 480 322.099 480 256zm-138.14-75.117c-7.538-4.615-17.388-2.239-21.998 5.297-4.612 7.537-2.241 17.387 5.297 21.998C341.966 218.462 352 236.34 352 256s-10.034 37.538-26.841 47.822c-7.538 4.611-9.909 14.461-5.297 21.998 4.611 7.538 14.463 9.909 21.998 5.297C368.247 314.972 384 286.891 384 256s-15.753-58.972-42.14-75.117zM256 88.017v335.964c0 21.436-25.942 31.999-40.971 16.971L126.059 352H24c-13.255 0-24-10.745-24-24V184c0-13.255 10.745-24 24-24h102.059l88.971-88.954C230.037 56.038 256 66.551 256 88.017zm-32 19.311l-77.659 77.644A24.001 24.001 0 0 1 129.372 192H32v128h97.372a24.001 24.001 0 0 1 16.969 7.028L224 404.67V107.328z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Notifications<\/h5>\t\t\t\t\t\t\n<p>Users want to get informed about updates on their tickets. Use Desktop or Email notifications to inform about all ticket changes.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1120192506\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 12.3V224h212c6.9 0 12.4-5.8 12-12.7C473.6 97.9 382.3 6.7 268.7.3c-6.9-.4-12.7 5.1-12.7 12zm32 22c80.3 13.4 144.3 77.3 157.7 157.7H288V34.3zM280 256l150 150.2c4.9 4.9 12.9 4.6 17.5-.5 34.9-39 53.8-88 56.5-137 .4-6.9-5.1-12.7-12-12.7H280zm156.9 111.8l-79.6-79.9h112.4c-4.8 28.6-16 56.3-32.8 79.9zM224 256V44.2c0-6.9-5.8-12.4-12.8-12C93.6 38.9.2 136.5 0 255.6c-.3 193.1 229.6 296 373.1 168 5.2-4.6 5.4-12.6.5-17.5L224 256zm-192 0c0-96.6 70.8-174.6 160-189.5V256c0 16.3-2.4 10.8 9.4 22.6L335.3 413C209.3 502.9 32 412 32 256z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Reports<\/h5>\t\t\t\t\t\t\n<p>Analyse support behaviour, what products have the most problems or where the most issues occur.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-742861573\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 53px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm16 400c0 8.8-7.2 16-16 16H48c-8.8 0-16-7.2-16-16V80c0-8.8 7.2-16 16-16h352c8.8 0 16 7.2 16 16v352zM200 160h-40v-32c0-6.6-5.4-12-12-12h-8c-6.6 0-12 5.4-12 12v32H88c-13.2 0-24 10.8-24 24v48c0 13.2 10.8 24 24 24h40v116c0 6.6 5.4 12 12 12h8c6.6 0 12-5.4 12-12V256h40c13.2 0 24-10.8 24-24v-48c0-13.2-10.8-24-24-24zm-8 64H96v-32h96v32zm168 32h-40V128c0-6.6-5.4-12-12-12h-8c-6.6 0-12 5.4-12 12v128h-40c-13.2 0-24 10.8-24 24v48c0 13.2 10.8 24 24 24h40v20c0 6.6 5.4 12 12 12h8c6.6 0 12-5.4 12-12v-20h40c13.2 0 24-10.8 24-24v-48c0-13.2-10.8-24-24-24zm-8 64h-96v-32h96v32z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Integrations<\/h5>\t\t\t\t\t\t\n<p>We support WooCommerce, Envato and multiple more 3rd Party vendors.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_426055038 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section dark\" id=\"section_1957107622\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-equal\"  id=\"row-1216757169\">\n\n\t<div id=\"col-40579567\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:#3171ee;\" >\n\t\t\t\n\t\t\t\n<blockquote style=\"font-size: 100%; font-style: normal;\">\n<p>I kept trying to find something wrong with this plugin. But in the end, I could not. I was able to get rid of 3 plugins and replace it with this one: A FAQS plugin, chat plugin, and ticket plugin. Please continue supporting and updating this plugin. I intend to buy many more licenses.<\/p>\n<\/blockquote>\n\n\t\t<div class=\"icon-box featured-box circle icon-box-left text-left is-small\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"254\" height=\"254\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/testimonial-avatar-male-1-ux-builder.jpg\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/testimonial-avatar-male-1-ux-builder.jpg 254w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/testimonial-avatar-male-1-ux-builder-247x247.jpg 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/testimonial-avatar-male-1-ux-builder-100x100.jpg 100w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/testimonial-avatar-male-1-ux-builder-150x150.jpg 150w\" sizes=\"auto, (max-width: 254px) 100vw, 254px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3 style=\"margin-bottom: 0px;\">Dr. F. Zaria Chinelo<\/h3>\n<p>zariachinelo<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1638119988\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:#3171ee;\" >\n\t\t\t\n\t\t\t\n<blockquote style=\"font-size: 100%; font-style: normal;\">\n<p>Very good set of features, very good and competent support.<br \/>\nI can strongly reccomend this plugin as, from my investigations and multiple attempts, the absolute best value for money in its category. TotalDesk is extremely effective, flexible and complete, and it is standard enough to allow customizations if and when needed.<\/p>\n<\/blockquote>\n\n\t\t<div class=\"icon-box featured-box circle icon-box-left text-left is-small\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/testimonial-avatar-female-2-ux-builder-element.jpg\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/testimonial-avatar-female-2-ux-builder-element.jpg 250w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/testimonial-avatar-female-2-ux-builder-element-247x247.jpg 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/testimonial-avatar-female-2-ux-builder-element-100x100.jpg 100w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/testimonial-avatar-female-2-ux-builder-element-150x150.jpg 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3 style=\"margin-bottom: 0px;\">Shun Li<\/h3>\n<p>Widevisions<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-1216757169 > .col > .col-inner {\n  padding: 40px 40px 40px 40px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1957107622 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n#section_1957107622 .section-bg-overlay {\n  background-color: #3171ee;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_2140812455\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-small\"  id=\"row-1075654339\">\n\n\t<div id=\"col-278651217\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t\n\t\t\t<ul class=\"nav nav-line nav-vertical nav-uppercase nav-size-normal nav-left\" role=\"tablist\"><li id=\"tab-ticket-system\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_ticket-system\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_ticket-system\"><span>Ticket System<\/span><\/a><\/li>\n<li id=\"tab-knowledge-base\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_knowledge-base\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_knowledge-base\"><span>Knowledge base<\/span><\/a><\/li>\n<li id=\"tab-live-chat\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_live-chat\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_live-chat\"><span>Live Chat<\/span><\/a><\/li>\n<li id=\"tab-notifications\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_notifications\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_notifications\"><span>Notifications<\/span><\/a><\/li>\n<li id=\"tab-reports\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_reports\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_reports\"><span>Reports<\/span><\/a><\/li>\n<li id=\"tab-integrations\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_integrations\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_integrations\"><span>Integrations<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_ticket-system\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-ticket-system\">\n<div class=\"row\"  id=\"row-1272174208\">\n\n\t<div id=\"col-544717725\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Ticket System<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>There are multiple channels where customers can ask for support. Sometimes you oversee emails, miss phone calls or forget to reply to customers. This does not happen when you have a ticket system, where everything is logged. Beside that you gain informations about requests and can create a knowledge base out of these infos.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-720273271\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Creating a Ticket<\/h3>\n<p>The first step in a ticket system is always the creation of the ticket.<br \/>\nIn total there are 4 ways how a ticket can be created via our WordPress HelpDesk plugin:<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1471765452\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M464 64H48C21.5 64 0 85.5 0 112v288c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48V112c0-26.5-21.5-48-48-48zM48 96h416c8.8 0 16 7.2 16 16v41.4c-21.9 18.5-53.2 44-150.6 121.3-16.9 13.4-50.2 45.7-73.4 45.3-23.2.4-56.6-31.9-73.4-45.3C85.2 197.4 53.9 171.9 32 153.4V112c0-8.8 7.2-16 16-16zm416 320H48c-8.8 0-16-7.2-16-16V195c22.8 18.7 58.8 47.6 130.7 104.7 20.5 16.4 56.7 52.5 93.3 52.3 36.4.3 72.3-35.5 93.3-52.3 71.9-57.1 107.9-86 130.7-104.7v205c0 8.8-7.2 16-16 16z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Mailbox Fetching<\/h5>\t\t\t\t\t\t\n<p>Configure your custom Support Mailbox \u2013 our plugin takes care about the rest. Mails will automatically be fetched via a Cronjob. Either a new ticket or a comment (reply) will be created. Attachments can be fetched too.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1755222054\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 43px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M312 416h-80c-4.42 0-8 3.58-8 8v16c0 4.42 3.58 8 8 8h80c4.42 0 8-3.58 8-8v-16c0-4.42-3.58-8-8-8zM64 240v96c0 8.84 8.19 16 18.29 16h219.43c10.1 0 18.29-7.16 18.29-16v-96c0-8.84-8.19-16-18.29-16H82.29C72.19 224 64 231.16 64 240zm32 16h192v64H96v-64zM72 96h112c4.42 0 8-3.58 8-8V72c0-4.42-3.58-8-8-8H72c-4.42 0-8 3.58-8 8v16c0 4.42 3.58 8 8 8zm0 64h112c4.42 0 8-3.58 8-8v-16c0-4.42-3.58-8-8-8H72c-4.42 0-8 3.58-8 8v16c0 4.42 3.58 8 8 8zm297.9-62.02L286.02 14.1c-9-9-21.2-14.1-33.89-14.1H47.99C21.5.1 0 21.6 0 48.09v415.92C0 490.5 21.5 512 47.99 512h288.02c26.49 0 47.99-21.5 47.99-47.99V131.97c0-12.69-5.1-24.99-14.1-33.99zM256.03 32.59c2.8.7 5.3 2.1 7.4 4.2l83.88 83.88c2.1 2.1 3.5 4.6 4.2 7.4h-95.48V32.59zm95.98 431.42c0 8.8-7.2 16-16 16H47.99c-8.8 0-16-7.2-16-16V48.09c0-8.8 7.2-16.09 16-16.09h176.04v104.07c0 13.3 10.7 23.93 24 23.93h103.98v304.01z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">New Ticket Form<\/h5>\t\t\t\t\t\t\n<p>There are 3 contact forms available \u2013 one for simple requests, one for Envato purchases and one for WooCommerce \/ Shop support. Each differs in the form fields like subject, website URL, product order, purchase code etc.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-87170254\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M280 272H136c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h144c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8zm96-96H136c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h240c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8zM256 32C114.6 32 0 125.1 0 240c0 47.6 19.9 91.2 52.9 126.3C38 405.7 7 439.1 6.5 439.5c-6.6 7-8.4 17.2-4.6 26S14.4 480 24 480c61.5 0 110-25.7 139.1-46.3C192 442.8 223.2 448 256 448c141.4 0 256-93.1 256-208S397.4 32 256 32zm0 384c-28.3 0-56.3-4.3-83.2-12.8l-15.2-4.8-13 9.2c-23 16.3-58.5 35.3-102.6 39.6 12-15.1 29.8-40.4 40.8-69.6l7.1-18.7-13.7-14.6C47.3 313.7 32 277.6 32 240c0-97 100.5-176 224-176s224 79 224 176-100.5 176-224 176z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Live Chat<\/h5>\t\t\t\t\t\t\n<p>While our plugin supports a livechat with agents, everything will be tracked down as a ticket. Chats are not lost as they are saved and viewable. Furthermore users can enter the chat via a Ticket ID directly.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1450039633\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 56px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M189.135 344.94c-5.471-13.646-19.536-22.148-34.19-20.695l-43.183 4.308c-14.454-47.209-14.454-97.895.001-145.105l43.181 4.308c14.662 1.463 28.717-7.048 34.19-20.695l32.479-81.008c5.984-14.924.41-31.941-13.252-40.46l-64.96-40.508c-13.213-8.239-30.132-6.313-41.145 4.676-136.485 136.167-136.196 356.607 0 492.48 11.022 10.996 27.943 12.908 41.146 4.675l64.958-40.507c13.662-8.52 19.236-25.536 13.252-40.46l-32.477-81.009zm2.227 94.338l-64.958 40.506a1.186 1.186 0 0 1-1.473-.167C.981 355.954 1.1 155.927 124.931 32.383a1.204 1.204 0 0 1 1.472-.168l64.958 40.507c.489.306.689.914.475 1.448l-32.479 81.006a1.2 1.2 0 0 1-1.224.742l-68.362-6.82c-28.623 79.031-27.539 137.77 0 213.803l68.363-6.82a1.189 1.189 0 0 1 1.223.74l32.479 81.008a1.185 1.185 0 0 1-.474 1.449zM292.249 92.891l-5.975 5.726c-3.911 3.748-4.793 9.622-2.261 14.41a32.063 32.063 0 0 1 0 29.945c-2.533 4.788-1.65 10.662 2.261 14.41l5.975 5.726c5.611 5.377 14.768 4.111 18.718-2.581 11.832-20.047 11.832-45.008 0-65.055-3.95-6.692-13.108-7.958-18.718-2.581zm93.112-89.538l-5.798 5.557c-4.56 4.371-4.977 11.529-.93 16.379 49.687 59.538 49.646 145.933 0 205.422-4.047 4.85-3.631 12.008.93 16.379l5.798 5.557c5.022 4.813 13.078 4.394 17.552-.933 60.14-71.604 60.092-175.882 0-247.428-4.474-5.327-12.53-5.746-17.552-.933zm-46.2 44.57l-5.818 5.579c-4.4 4.219-4.998 11.095-1.285 15.931 26.536 34.564 26.534 82.572 0 117.134-3.713 4.836-3.115 11.711 1.285 15.931l5.818 5.579c5.159 4.947 13.466 4.337 17.856-1.304 36.05-46.322 36.108-111.149 0-157.546-4.39-5.641-12.697-6.251-17.856-1.304z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Classic Phone<\/h5>\t\t\t\t\t\t\n<p>Of course customers can call your agents which is still widely spreaded. The good thing: Your agents can create tickets in the name of your customers within the system. Just don\u2019t forget to tell them.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2137907361\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_367609303\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/new-ticket-1024x390.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"388\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/new-ticket-1024x390.png\" class=\"attachment-large size-large\" alt=\"new ticket\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/new-ticket-1024x390.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/new-ticket-247x94.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/new-ticket-510x194.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/new-ticket-300x114.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/new-ticket-768x293.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/new-ticket-1536x585.png 1536w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/new-ticket-2048x780.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">new ticket<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_367609303 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1562869457\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_680991991\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/my-tickets-1024x391.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"389\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/my-tickets-1024x391.png\" class=\"attachment-large size-large\" alt=\"my tickets\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/my-tickets-1024x391.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/my-tickets-247x94.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/my-tickets-510x195.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/my-tickets-300x115.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/my-tickets-768x294.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/my-tickets-1536x587.png 1536w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/my-tickets-2048x783.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">my tickets<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_680991991 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-1935213836\">\n\n\t<div id=\"col-2014489959\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-1122860643\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1122860643 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3>Analyse Tickets<\/h3>\n<p>After a new ticket has come into the system, it needs to be categorized, analyzed and assigned. Then the assigned agent can take care about the ticket.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1119261235\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path d=\"M608 352h-32v-97.59c0-16.77-13.62-30.41-30.41-30.41H336v-64h48c17.67 0 32-14.33 32-32V32c0-17.67-14.33-32-32-32H256c-17.67 0-32 14.33-32 32v96c0 17.67 14.33 32 32 32h48v64H94.41C77.62 224 64 237.64 64 254.41V352H32c-17.67 0-32 14.33-32 32v96c0 17.67 14.33 32 32 32h96c17.67 0 32-14.33 32-32v-96c0-17.67-14.33-32-32-32H96v-96h208v96h-32c-17.67 0-32 14.33-32 32v96c0 17.67 14.33 32 32 32h96c17.67 0 32-14.33 32-32v-96c0-17.67-14.33-32-32-32h-32v-96h208v96h-32c-17.67 0-32 14.33-32 32v96c0 17.67 14.33 32 32 32h96c17.67 0 32-14.33 32-32v-96c0-17.67-14.33-32-32-32zm-480 32v96H32v-96h96zm240 0v96h-96v-96h96zM256 128V32h128v96H256zm352 352h-96v-96h96v96z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Set ticket defaults<\/h5>\t\t\t\t\t\t\n<p>To ease your work, you are able to set some defaults. In practice you can set a default status, type, system and assigned agent. So you do not need to do this manually for each new ticket.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1537332532\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 43px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M383.9 308.3l23.9-62.6c4-10.5-3.7-21.7-15-21.7h-43.2c1.5-7.8 2.4-15.8 2.4-24 0-7.2-.9-14.2-2.2-21.1 40.5-9.8 66.2-24.2 66.2-40.2 0-16.5-27-31.2-69.3-41-8.9-33.6-27.4-67.9-41.3-85.4-6.3-8-15.7-12.3-25.3-12.3-9.5 0-12.3 2.4-41.8 17.2-12.8 6.4-24.3 2.1-28.6 0C179.9 2.3 177.3 0 167.9 0c-9.6 0-18.9 4.3-25.2 12.2-13.9 17.5-32.4 51.8-41.3 85.4C59 107.4 32 122.2 32 138.7c0 16.1 25.7 30.5 66.2 40.2-1.3 6.9-2.2 13.9-2.2 21.1 0 8.2.9 16.2 2.4 24H56.3c-11.5 0-19.2 11.7-14.7 22.3l25.8 60.2C27.3 329.8 0 372.7 0 422.4v44.8C0 491.9 20.1 512 44.8 512h358.4c24.7 0 44.8-20.1 44.8-44.8v-44.8c0-48.4-25.8-90.4-64.1-114.1zM128 200c0-2.7.3-5.3.6-7.9 1.3.8 5.1 3.3 5.8 5.4 3.9 11.9 7 24.6 16.5 33.4 8 7.4 47 25.1 64-25 2.8-8.4 15.4-8.4 18.3 0 16 47.4 53.9 34.4 64 25 9.5-8.8 12.7-21.5 16.5-33.4.7-2.1 4.4-4.6 5.8-5.4.3 2.6.6 5.2.6 7.9 0 52.9-43.1 96-96 96S128 252.9 128 200zm-.7-75.5c.7-2.7 12.3-57 40.5-92.5 28.7 14.4 37.7 20.5 56.2 20.5 18.6 0 27.7-6.3 56.2-20.5l.1.1c28.1 35.4 39.7 89.6 40.4 92.4 21.4 4.9 35.8 7.9 51 14.2-24.3 9.9-75.4 21.3-147.7 21.3s-123.4-11.4-147.7-21.3c15.2-6.3 29.9-9.3 51-14.2zM44.8 480c-7.1 0-12.8-5.7-12.8-12.8v-44.8c0-36.5 19.2-69.5 51.4-88.2L108 320l-27.4-64h28.9c4.7 9.6 64.3 108.5 64.3 108.5L142.9 480H44.8zm131.2 0l32-120-21.9-38.4c12.1 3.8 24.6 6.4 37.9 6.4s25.9-2.6 37.9-6.4L240 360l32 120h-96zm240-12.8c0 7.1-5.7 12.8-12.8 12.8h-98.1l-30.8-115.5s59.6-98.9 64.3-108.5h31l-25 65.6 22.5 13.9c30.6 18.9 48.9 51.4 48.9 86.9v44.8z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Let agents work<\/h5>\t\t\t\t\t\t\n<p>After the default assigned agent has received the ticket he can start his work. The agent can modify all information and reply to the reporters question.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-961782534\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1143282237\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/set-ticket-defaults-1024x344.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"343\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/set-ticket-defaults-1024x344.png\" class=\"attachment-large size-large\" alt=\"set ticket defaults\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/set-ticket-defaults-1024x344.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/set-ticket-defaults-247x83.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/set-ticket-defaults-510x171.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/set-ticket-defaults-300x101.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/set-ticket-defaults-768x258.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/set-ticket-defaults-1536x516.png 1536w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/set-ticket-defaults-2048x687.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">set ticket defaults<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1143282237 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-268777294\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_740738078\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/solve-wp-ticktes-1024x606.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"604\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/solve-wp-ticktes-1024x606.png\" class=\"attachment-large size-large\" alt=\"solve wp tickets\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/solve-wp-ticktes-1024x606.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/solve-wp-ticktes-247x146.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/solve-wp-ticktes-510x302.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/solve-wp-ticktes-300x177.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/solve-wp-ticktes-768x454.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/solve-wp-ticktes-1536x908.png 1536w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/solve-wp-ticktes.png 2029w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">solve wp tickets<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_740738078 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-2071469517\">\n\n\t<div id=\"col-518739694\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-1857275193\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1857275193 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3>Finalize Ticket<\/h3>\n<p>The ticket has been set to solved by an agent and the customer is happy. But what then?<br \/>\nMost of the time the same question comes up again by another reporter.<br \/>\nSo why not create a FAQ article and save the correct answer as a \u201csaved reply\u201d?<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1194515590\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm16 400c0 8.822-7.178 16-16 16H48c-8.822 0-16-7.178-16-16V80c0-8.822 7.178-16 16-16h352c8.822 0 16 7.178 16 16v352zm-192-92c-15.464 0-28 12.536-28 28s12.536 28 28 28 28-12.536 28-28-12.536-28-28-28zm7.67-24h-16c-6.627 0-12-5.373-12-12v-.381c0-70.343 77.44-63.619 77.44-107.408 0-20.016-17.761-40.211-57.44-40.211-29.144 0-44.265 9.649-59.211 28.692-3.908 4.98-11.054 5.995-16.248 2.376l-13.134-9.15c-5.625-3.919-6.86-11.771-2.645-17.177C153.658 133.514 178.842 116 223.67 116c52.32 0 97.44 29.751 97.44 80.211 0 67.414-77.44 63.849-77.44 107.408V304c0 6.627-5.373 12-12 12z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Create FAQ<\/h5>\t\t\t\t\t\t\n<p>Simply copy the complete ticket content into a new FAQ article and place it inside your Knowledge Base.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2099713478\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 43px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M383.9 308.3l23.9-62.6c4-10.5-3.7-21.7-15-21.7h-43.2c1.5-7.8 2.4-15.8 2.4-24 0-7.2-.9-14.2-2.2-21.1 40.5-9.8 66.2-24.2 66.2-40.2 0-16.5-27-31.2-69.3-41-8.9-33.6-27.4-67.9-41.3-85.4-6.3-8-15.7-12.3-25.3-12.3-9.5 0-12.3 2.4-41.8 17.2-12.8 6.4-24.3 2.1-28.6 0C179.9 2.3 177.3 0 167.9 0c-9.6 0-18.9 4.3-25.2 12.2-13.9 17.5-32.4 51.8-41.3 85.4C59 107.4 32 122.2 32 138.7c0 16.1 25.7 30.5 66.2 40.2-1.3 6.9-2.2 13.9-2.2 21.1 0 8.2.9 16.2 2.4 24H56.3c-11.5 0-19.2 11.7-14.7 22.3l25.8 60.2C27.3 329.8 0 372.7 0 422.4v44.8C0 491.9 20.1 512 44.8 512h358.4c24.7 0 44.8-20.1 44.8-44.8v-44.8c0-48.4-25.8-90.4-64.1-114.1zM128 200c0-2.7.3-5.3.6-7.9 1.3.8 5.1 3.3 5.8 5.4 3.9 11.9 7 24.6 16.5 33.4 8 7.4 47 25.1 64-25 2.8-8.4 15.4-8.4 18.3 0 16 47.4 53.9 34.4 64 25 9.5-8.8 12.7-21.5 16.5-33.4.7-2.1 4.4-4.6 5.8-5.4.3 2.6.6 5.2.6 7.9 0 52.9-43.1 96-96 96S128 252.9 128 200zm-.7-75.5c.7-2.7 12.3-57 40.5-92.5 28.7 14.4 37.7 20.5 56.2 20.5 18.6 0 27.7-6.3 56.2-20.5l.1.1c28.1 35.4 39.7 89.6 40.4 92.4 21.4 4.9 35.8 7.9 51 14.2-24.3 9.9-75.4 21.3-147.7 21.3s-123.4-11.4-147.7-21.3c15.2-6.3 29.9-9.3 51-14.2zM44.8 480c-7.1 0-12.8-5.7-12.8-12.8v-44.8c0-36.5 19.2-69.5 51.4-88.2L108 320l-27.4-64h28.9c4.7 9.6 64.3 108.5 64.3 108.5L142.9 480H44.8zm131.2 0l32-120-21.9-38.4c12.1 3.8 24.6 6.4 37.9 6.4s25.9-2.6 37.9-6.4L240 360l32 120h-96zm240-12.8c0 7.1-5.7 12.8-12.8 12.8h-98.1l-30.8-115.5s59.6-98.9 64.3-108.5h31l-25 65.6 22.5 13.9c30.6 18.9 48.9 51.4 48.9 86.9v44.8z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Save as Saved Reply<\/h5>\t\t\t\t\t\t\n<p>Some people do not read FAQs and just ask the same question, but you already have answered it. With our plugin you can just copy the correct comment into a saved reply. This can later be used for all new tickets.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1204982133\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 43px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M383.9 308.3l23.9-62.6c4-10.5-3.7-21.7-15-21.7h-43.2c1.5-7.8 2.4-15.8 2.4-24 0-7.2-.9-14.2-2.2-21.1 40.5-9.8 66.2-24.2 66.2-40.2 0-16.5-27-31.2-69.3-41-8.9-33.6-27.4-67.9-41.3-85.4-6.3-8-15.7-12.3-25.3-12.3-9.5 0-12.3 2.4-41.8 17.2-12.8 6.4-24.3 2.1-28.6 0C179.9 2.3 177.3 0 167.9 0c-9.6 0-18.9 4.3-25.2 12.2-13.9 17.5-32.4 51.8-41.3 85.4C59 107.4 32 122.2 32 138.7c0 16.1 25.7 30.5 66.2 40.2-1.3 6.9-2.2 13.9-2.2 21.1 0 8.2.9 16.2 2.4 24H56.3c-11.5 0-19.2 11.7-14.7 22.3l25.8 60.2C27.3 329.8 0 372.7 0 422.4v44.8C0 491.9 20.1 512 44.8 512h358.4c24.7 0 44.8-20.1 44.8-44.8v-44.8c0-48.4-25.8-90.4-64.1-114.1zM128 200c0-2.7.3-5.3.6-7.9 1.3.8 5.1 3.3 5.8 5.4 3.9 11.9 7 24.6 16.5 33.4 8 7.4 47 25.1 64-25 2.8-8.4 15.4-8.4 18.3 0 16 47.4 53.9 34.4 64 25 9.5-8.8 12.7-21.5 16.5-33.4.7-2.1 4.4-4.6 5.8-5.4.3 2.6.6 5.2.6 7.9 0 52.9-43.1 96-96 96S128 252.9 128 200zm-.7-75.5c.7-2.7 12.3-57 40.5-92.5 28.7 14.4 37.7 20.5 56.2 20.5 18.6 0 27.7-6.3 56.2-20.5l.1.1c28.1 35.4 39.7 89.6 40.4 92.4 21.4 4.9 35.8 7.9 51 14.2-24.3 9.9-75.4 21.3-147.7 21.3s-123.4-11.4-147.7-21.3c15.2-6.3 29.9-9.3 51-14.2zM44.8 480c-7.1 0-12.8-5.7-12.8-12.8v-44.8c0-36.5 19.2-69.5 51.4-88.2L108 320l-27.4-64h28.9c4.7 9.6 64.3 108.5 64.3 108.5L142.9 480H44.8zm131.2 0l32-120-21.9-38.4c12.1 3.8 24.6 6.4 37.9 6.4s25.9-2.6 37.9-6.4L240 360l32 120h-96zm240-12.8c0 7.1-5.7 12.8-12.8 12.8h-98.1l-30.8-115.5s59.6-98.9 64.3-108.5h31l-25 65.6 22.5 13.9c30.6 18.9 48.9 51.4 48.9 86.9v44.8z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Analyse in Reports<\/h5>\t\t\t\t\t\t\n<p>All ticket information is centrally available in the reports section. It is a good way to always check the reports section, where the most issues have been addressed to. Maybe one product needs a better description? Better Documentation?<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-241144185\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Ticket system features<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-550368325\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<ul>\n<li><strong>Custom Taxonomies<\/strong><br \/>\nYou are free to create \/ set custom status, types or projects.<\/li>\n<li><strong>Filter Tickets<\/strong><br \/>\nFilter all Tickets in the backend for status, type or project.<\/li>\n<li><strong>Log \/ History<\/strong><br \/>\nAll ticket changes are logged and will be shown in a history.<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-482437149\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<ul>\n<li><strong>Export Tickets<\/strong><br \/>\nExport all tickets as Excel files so you can create your own analysis.<\/li>\n<li><strong>My Tickets<\/strong><br \/>\nCreate a My Tickets page and redirect reporters to it automatically.<\/li>\n<li><strong>Customizable Ticket Forms<\/strong><br \/>\nCustomizable new Ticket Forms for Simple Tickets, WooCommerce Tickets &amp; Envato tickets<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<\/div>\n<div id=\"tab_knowledge-base\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-knowledge-base\">\n<div class=\"row\"  id=\"row-1777624338\">\n\n\t<div id=\"col-1044090252\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Knowledge Base<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Questions and support requests often repeat by different customers. That can be avoided when you have a good knowledge base. There customers can search for solutions on their own without asking your support.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-967107010\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Reduce Support Issues with a Knowledge Base<\/h3>\n<p>With a well filled knowledge base you can reduce the amount of support issues dramatically.<br \/>\nOur plugin helps you to Setup your own custom WordPress Knowledge Base with ease.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1752133124\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm16 400c0 8.822-7.178 16-16 16H48c-8.822 0-16-7.178-16-16V80c0-8.822 7.178-16 16-16h352c8.822 0 16 7.178 16 16v352zm-192-92c-15.464 0-28 12.536-28 28s12.536 28 28 28 28-12.536 28-28-12.536-28-28-28zm7.67-24h-16c-6.627 0-12-5.373-12-12v-.381c0-70.343 77.44-63.619 77.44-107.408 0-20.016-17.761-40.211-57.44-40.211-29.144 0-44.265 9.649-59.211 28.692-3.908 4.98-11.054 5.995-16.248 2.376l-13.134-9.15c-5.625-3.919-6.86-11.771-2.645-17.177C153.658 133.514 178.842 116 223.67 116c52.32 0 97.44 29.751 97.44 80.211 0 67.414-77.44 63.849-77.44 107.408V304c0 6.627-5.373 12-12 12z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Transfer Tickets to FAQs<\/h5>\t\t\t\t\t\t\n<p>Transfer a Ticket to FAQ<br \/>\nTickets can easily be copied into a FAQ article. With this feature you are able to fast fill your knowledge base by creating answers based on your reporters questions.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1155267867\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm16 400c0 8.822-7.178 16-16 16H48c-8.822 0-16-7.178-16-16V80c0-8.822 7.178-16 16-16h352c8.822 0 16 7.178 16 16v352zm-192-92c-15.464 0-28 12.536-28 28s12.536 28 28 28 28-12.536 28-28-12.536-28-28-28zm7.67-24h-16c-6.627 0-12-5.373-12-12v-.381c0-70.343 77.44-63.619 77.44-107.408 0-20.016-17.761-40.211-57.44-40.211-29.144 0-44.265 9.649-59.211 28.692-3.908 4.98-11.054 5.995-16.248 2.376l-13.134-9.15c-5.625-3.919-6.86-11.771-2.645-17.177C153.658 133.514 178.842 116 223.67 116c52.32 0 97.44 29.751 97.44 80.211 0 67.414-77.44 63.849-77.44 107.408V304c0 6.627-5.373 12-12 12z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Transfer Tickets to FAQs<\/h5>\t\t\t\t\t\t\n<p>Transfer a Ticket to FAQ<br \/>\nTickets can easily be copied into a FAQ article. With this feature you are able to fast fill your knowledge base by creating answers based on your reporters questions.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1033981055\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_405552806\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-knowledge-example-1024x637.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"635\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-knowledge-example-1024x637.png\" class=\"attachment-large size-large\" alt=\"wp knowledge example\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-knowledge-example-1024x637.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-knowledge-example-247x154.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-knowledge-example-510x317.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-knowledge-example-300x187.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-knowledge-example-768x477.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-knowledge-example-1536x955.png 1536w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-knowledge-example-2048x1273.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">wp knowledge example<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_405552806 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-716056277\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1054461296\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/grouped-articles-1024x722.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"719\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/grouped-articles-1024x722.png\" class=\"attachment-large size-large\" alt=\"grouped articles\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/grouped-articles-1024x722.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/grouped-articles-247x174.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/grouped-articles-510x360.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/grouped-articles-300x212.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/grouped-articles-768x542.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/grouped-articles-1536x1083.png 1536w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/grouped-articles-2048x1444.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">grouped articles<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1054461296 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1997915175\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 71px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M508.5 481.6l-129-129c-2.3-2.3-5.3-3.5-8.5-3.5h-10.3C395 312 416 262.5 416 208 416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c54.5 0 104-21 141.1-55.2V371c0 3.2 1.3 6.2 3.5 8.5l129 129c4.7 4.7 12.3 4.7 17 0l9.9-9.9c4.7-4.7 4.7-12.3 0-17zM208 384c-97.3 0-176-78.7-176-176S110.7 32 208 32s176 78.7 176 176-78.7 176-176 176z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Live Search<\/h5>\t\t\t\t\t\t\n<p>With the built in live search for the knowledge base your users can easily find the right answers.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1580137718\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 71px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M462.3 62.7c-54.5-46.4-136-38.7-186.6 13.5L256 96.6l-19.7-20.3C195.5 34.1 113.2 8.7 49.7 62.7c-62.8 53.6-66.1 149.8-9.9 207.8l193.5 199.8c6.2 6.4 14.4 9.7 22.6 9.7 8.2 0 16.4-3.2 22.6-9.7L472 270.5c56.4-58 53.1-154.2-9.7-207.8zm-13.1 185.6L256.4 448.1 62.8 248.3c-38.4-39.6-46.4-115.1 7.7-161.2 54.8-46.8 119.2-12.9 142.8 11.5l42.7 44.1 42.7-44.1c23.2-24 88.2-58 142.8-11.5 54 46 46.1 121.5 7.7 161.2z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Track Views<\/h5>\t\t\t\t\t\t\n<p>Every time a FAQ page is opened the view will be counted. This allows you to sort your articles by popularity and gives you insights about the knowledge base usage.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-182149512\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_596884786\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/live-ajax-search-1024x385.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"383\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/live-ajax-search-1024x385.png\" class=\"attachment-large size-large\" alt=\"live ajax search\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/live-ajax-search-1024x385.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/live-ajax-search-247x93.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/live-ajax-search-510x192.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/live-ajax-search-300x113.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/live-ajax-search-768x289.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/live-ajax-search-1536x578.png 1536w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/live-ajax-search.png 1562w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">live ajax search<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_596884786 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-354670468\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_693513549\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/single-faq-1024x651.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"648\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/single-faq-1024x651.png\" class=\"attachment-large size-large\" alt=\"single faq\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/single-faq-1024x651.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/single-faq-247x157.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/single-faq-510x324.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/single-faq-300x191.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/single-faq-768x488.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/single-faq-1536x976.png 1536w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/single-faq.png 1888w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">single faq<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_693513549 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-1054712718\">\n\n\t<div id=\"col-2122757113\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-761920974\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-761920974 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3>FAQ Insights<\/h3>\n<p>After a new ticket has come into the system, it needs to be categorized, analyzed and assigned. Then the assigned agent can take care about the ticket.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1760744719\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 46px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M192 80c0 8.837-7.164 16-16 16-35.29 0-64 28.71-64 64 0 8.837-7.164 16-16 16s-16-7.163-16-16c0-52.935 43.065-96 96-96 8.836 0 16 7.163 16 16zm176 96c0 101.731-51.697 91.541-90.516 192.674a23.722 23.722 0 0 1-5.484 8.369V464h-.018a23.99 23.99 0 0 1-5.241 14.574l-19.535 24.419A24 24 0 0 1 228.465 512h-72.93a24 24 0 0 1-18.741-9.007l-19.535-24.419A23.983 23.983 0 0 1 112.018 464H112v-86.997a24.153 24.153 0 0 1-5.54-8.478c-38.977-101.401-90.897-90.757-90.457-193.822C16.415 78.01 95.306 0 192 0c97.195 0 176 78.803 176 176zM240 448h-96v12.775L159.38 480h65.24L240 460.775V448zm0-64h-96v32h96v-32zm96-208c0-79.59-64.424-144-144-144-79.59 0-144 64.423-144 144 0 87.475 44.144 70.908 86.347 176h115.306C291.779 247.101 336 263.222 336 176z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Suggested FAQs<\/h5>\t\t\t\t\t\t\n<p>Every time a reporter wants to create a new ticket, our system can show suggested FAQs. This works by comparing the entered ticket subject and knowledge base.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1467077493\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 43px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M508.5 481.6l-129-129c-2.3-2.3-5.3-3.5-8.5-3.5h-10.3C395 312 416 262.5 416 208 416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c54.5 0 104-21 141.1-55.2V371c0 3.2 1.3 6.2 3.5 8.5l129 129c4.7 4.7 12.3 4.7 17 0l9.9-9.9c4.7-4.7 4.7-12.3 0-17zM208 384c-97.3 0-176-78.7-176-176S110.7 32 208 32s176 78.7 176 176-78.7 176-176 176z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Track FAQ searches<\/h5>\t\t\t\t\t\t\n<p>When your users are searching for FAQs our System tracks the Keywords and how many articles for found.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1835627093\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1029415709\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/faq-suggestions-1024x685.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"682\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/faq-suggestions-1024x685.png\" class=\"attachment-large size-large\" alt=\"faq suggestions\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/faq-suggestions-1024x685.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/faq-suggestions-247x165.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/faq-suggestions-510x341.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/faq-suggestions-300x201.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/faq-suggestions-768x514.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/faq-suggestions.png 1474w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">faq suggestions<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1029415709 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1016639594\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_572866962\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/track-faq-searches-1024x380.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"379\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/track-faq-searches-1024x380.png\" class=\"attachment-large size-large\" alt=\"track faq searches\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/track-faq-searches-1024x380.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/track-faq-searches-247x92.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/track-faq-searches-510x189.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/track-faq-searches-300x111.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/track-faq-searches-768x285.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/track-faq-searches-1536x570.png 1536w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/track-faq-searches-2048x760.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">track faq searches<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_572866962 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1366129935\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 58px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M496.656 285.683C506.583 272.809 512 256 512 235.468c-.001-37.674-32.073-72.571-72.727-72.571h-70.15c8.72-17.368 20.695-38.911 20.695-69.817C389.819 34.672 366.518 0 306.91 0c-29.995 0-41.126 37.918-46.829 67.228-3.407 17.511-6.626 34.052-16.525 43.951C219.986 134.75 184 192 162.382 203.625c-2.189.922-4.986 1.648-8.032 2.223C148.577 197.484 138.931 192 128 192H32c-17.673 0-32 14.327-32 32v256c0 17.673 14.327 32 32 32h96c17.673 0 32-14.327 32-32v-8.74c32.495 0 100.687 40.747 177.455 40.726 5.505.003 37.65.03 41.013 0 59.282.014 92.255-35.887 90.335-89.793 15.127-17.727 22.539-43.337 18.225-67.105 12.456-19.526 15.126-47.07 9.628-69.405zM32 480V224h96v256H32zm424.017-203.648C472 288 472 336 450.41 347.017c13.522 22.76 1.352 53.216-15.015 61.996 8.293 52.54-18.961 70.606-57.212 70.974-3.312.03-37.247 0-40.727 0-72.929 0-134.742-40.727-177.455-40.727V235.625c37.708 0 72.305-67.939 106.183-101.818 30.545-30.545 20.363-81.454 40.727-101.817 50.909 0 50.909 35.517 50.909 61.091 0 42.189-30.545 61.09-30.545 101.817h111.999c22.73 0 40.627 20.364 40.727 40.727.099 20.363-8.001 36.375-23.984 40.727zM104 432c0 13.255-10.745 24-24 24s-24-10.745-24-24 10.745-24 24-24 24 10.745 24 24z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Thumbs up or down<\/h5>\t\t\t\t\t\t\n<p>Thumbs Up or Down<br \/>\nUsers can give your articles a thumbs up or down (if enabled). You can then use this for special Widgets for most Loved FAQs.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-467286277\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 54px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M489.17 144.05C547.44 80.02 483.28 0 418.52 0c-23.39 0-46.87 10.44-64.68 35.85L187.9 284.01c-45.13 2.9-86.1 20.09-109.34 81.34-2.65 6.99-9 11.22-16.41 11.22-12.49 0-51.14-31.13-62.15-38.65C0 430.58 42.67 512 144 512c141.21 0 145.89-117.04 142.91-145.49l.02-.02 202.24-222.44zM230.96 449.18C212.54 469.63 183.28 480 144 480c-62.08 0-90.15-37.47-102.57-76.29 7.55 3.32 14.15 4.86 20.72 4.86 20.81 0 39-12.52 46.33-31.87 6.86-18.09 17.63-56.66 89.31-61.26L254.68 366c2.96 28.21-4.08 61.37-23.72 83.18zm39.4-112.03l-49.86-44.32L380.05 54.22C390.38 39.47 403.33 32 418.52 32c22.9 0 47.56 16.71 57.36 38.88 7.94 17.96 4.45 35.34-10.39 51.64L270.36 337.15z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Multiple Layouts<\/h5>\t\t\t\t\t\t\n<p>Boxed or list layout. Masonoary or not. You can decide how you want to have your knowledge base look and feel.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1591108389\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/\" target=\"_blank\" class=\"button primary\" rel=\"noopener\">\n\t\t<span>View Knowledge Base Live example<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<\/div>\n<div id=\"tab_live-chat\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-live-chat\">\n<div class=\"row\"  id=\"row-790835117\">\n\n\t<div id=\"col-35914836\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Live Chat<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>TotalDesk has a built in basic Live Chat you can use to communicate with your customers. All new live chat requests are tracked as tickets, so the process stays consistent.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1718976597\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h3>Start solving Problems while Chatting<\/h3>\n<p>A livechat gives you the opportunity to solve your reporters issues within a minute.<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_581766722\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"792\" height=\"914\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Welcome.png\" class=\"attachment-large size-large\" alt=\"Livechat-Welcome\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Welcome.png 792w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Welcome-247x285.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Welcome-510x589.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Welcome-260x300.png 260w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Welcome-768x886.png 768w\" sizes=\"auto, (max-width: 792px) 100vw, 792px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_581766722 {\n  width: 30%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-583996930\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h3>Start a Chat<\/h3>\n<p>Logged in reporters or even guests (if enabled) can start a live chat with your agents. At least an agent is online of course.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1236313702\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_658863490\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"806\" height=\"944\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Start-.png\" class=\"attachment-large size-large\" alt=\"Livechat Start\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Start-.png 806w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Start--247x289.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Start--510x597.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Start--256x300.png 256w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Start--768x899.png 768w\" sizes=\"auto, (max-width: 806px) 100vw, 806px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_658863490 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-772604485\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1970836908\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"928\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Ticket-Created.png\" class=\"attachment-large size-large\" alt=\"Livechat Ticket Created\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Ticket-Created.png 788w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Ticket-Created-247x291.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Ticket-Created-510x601.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Ticket-Created-255x300.png 255w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Ticket-Created-768x904.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1970836908 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-65256606\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><path d=\"M544 224h32V112c0-26.51-21.49-48-48-48H48C21.49 64 0 85.49 0 112v112h32c17.673 0 32 14.327 32 32s-14.327 32-32 32H0v112c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V288h-32c-17.673 0-32-14.327-32-32s14.327-32 32-32zm0 96v80c0 8.823-7.177 16-16 16H48c-8.823 0-16-7.177-16-16v-80c35.29 0 64-28.71 64-64s-28.71-64-64-64v-80c0-8.823 7.177-16 16-16h480c8.823 0 16 7.177 16 16v80c-35.29 0-64 28.71-64 64s28.71 64 64 64z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Saved as Ticket<\/h5>\t\t\t\t\t\t\n<p>Every chat conversation will be stored in a ticket. This allows reporters to start a start for any of their tickets via the ID. Agents are able to trace &amp; analyze chats just as a normal ticket.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2065219769\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M388.5 46.3C457.9 90.3 504 167.8 504 256c0 136.8-110.8 247.7-247.5 248C120 504.3 8.2 393 8 256.4 7.9 168 54 90.3 123.5 46.3c5.8-3.7 13.5-1.8 16.9 4.2l3.9 7c3.1 5.6 1.3 12.6-4.1 16C79.9 112 40 179.6 40 256c0 119.9 97.3 216 216 216 119.9 0 216-97.3 216-216 0-77-40.1-144.2-100.3-182.4-5.4-3.4-7.2-10.5-4.1-16l3.9-7c3.4-6.1 11.2-7.9 17-4.3zM272 276V12c0-6.6-5.4-12-12-12h-8c-6.6 0-12 5.4-12 12v264c0 6.6 5.4 12 12 12h8c6.6 0 12-5.4 12-12z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">No Agent online<\/h5>\t\t\t\t\t\t\n<p>When no agents are online, the reporters can still send a message via the livechat. This will result in a new simple ticket.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1847219859\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h3>Reply as Agent<\/h3>\n<p>As an agent you will get an updated list of open chats. You can join one chat by clicking on the chat name.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-327095046\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1120836309\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"515\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Agent-Backend-1024x517.png\" class=\"attachment-large size-large\" alt=\"Livechat Agent Backend\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Agent-Backend-1024x517.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Agent-Backend-247x125.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Agent-Backend-510x258.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Agent-Backend-300x152.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Agent-Backend-768x388.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Agent-Backend-1536x776.png 1536w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/Livechat-Agent-Backend-2048x1035.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1120836309 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<\/div>\n<div id=\"tab_notifications\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-notifications\">\n<div class=\"row\"  id=\"row-939332297\">\n\n\t<div id=\"col-905567995\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Integrations<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Our plugin support multiple 3rd party suppliers and plugins.\u00a0<\/p>\n<h3>WooCommerce Integration<\/h3>\n<p>Customers will see a my tickets and new ticket menu items in their &#8220;My Account&#8221; pages. From there they can vie all submitted tickets or submit a new based on:<\/p>\n<ul>\n<li>Order Support<\/li>\n<li>Product Support<\/li>\n<li>Other<\/li>\n<\/ul>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_600808463\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"589\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-My-Tickets-page-1024x591.png\" class=\"attachment-large size-large\" alt=\"WooCommerce My Tickets page\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-My-Tickets-page-1024x591.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-My-Tickets-page-247x143.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-My-Tickets-page-510x295.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-My-Tickets-page-300x173.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-My-Tickets-page-768x444.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-My-Tickets-page-1536x887.png 1536w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-My-Tickets-page-2048x1183.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_600808463 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-628654761\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Notifications<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Send ticket notifications via HTML5 Desktop or Email to inform your reporters automatically.<\/p>\n<p>Reporters can also reply on emails when you enabled email piping in WordPress.\u00a0<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-171453479\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1189659561\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"549\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/ticket-email-notification-1024x551.png\" class=\"attachment-large size-large\" alt=\"ticket email notification\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/ticket-email-notification-1024x551.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/ticket-email-notification-247x133.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/ticket-email-notification-510x274.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/ticket-email-notification-300x161.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/ticket-email-notification-768x413.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/ticket-email-notification.png 1298w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1189659561 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-36838417\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1337720062\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"718\" height=\"148\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/hmtl5-desktop-notifications.png\" class=\"attachment-large size-large\" alt=\"hmtl5 desktop notifications\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/hmtl5-desktop-notifications.png 718w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/hmtl5-desktop-notifications-247x51.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/hmtl5-desktop-notifications-510x105.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/hmtl5-desktop-notifications-300x62.png 300w\" sizes=\"auto, (max-width: 718px) 100vw, 718px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1337720062 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<\/div>\n<div id=\"tab_reports\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-reports\">\n<div class=\"row\"  id=\"row-314271270\">\n\n\t<div id=\"col-1993713543\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Reports<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Get in depth Reports about ticket creation, usage and times until tickets are completed. You can filter by date, agent, reporter or satisfaction.\u00a0<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_727936632\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"809\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/helpdesk-ticket-reports-1024x812.png\" class=\"attachment-large size-large\" alt=\"helpdesk ticket reports\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/helpdesk-ticket-reports-1024x812.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/helpdesk-ticket-reports-247x196.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/helpdesk-ticket-reports-510x404.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/helpdesk-ticket-reports-300x238.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/helpdesk-ticket-reports-768x609.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/helpdesk-ticket-reports-1536x1218.png 1536w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/helpdesk-ticket-reports-2048x1624.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_727936632 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1979795809\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<p>Total Ticket analytics are also available and show you the tickets by status, type, department and priority.\u00a0<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_2082620346\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"379\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/all-tickets-anayltics-1024x380.png\" class=\"attachment-large size-large\" alt=\"all tickets anayltics\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/all-tickets-anayltics-1024x380.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/all-tickets-anayltics-247x92.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/all-tickets-anayltics-510x189.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/all-tickets-anayltics-300x111.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/all-tickets-anayltics-768x285.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/all-tickets-anayltics-1536x570.png 1536w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/all-tickets-anayltics-2048x761.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_2082620346 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-408951085\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<p>Get to know what your users are searching for with a built in FAQ search term tracking.<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1706138942\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"330\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/faq-search-terms-1024x331.png\" class=\"attachment-large size-large\" alt=\"faq search terms\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/faq-search-terms-1024x331.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/faq-search-terms-247x80.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/faq-search-terms-510x165.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/faq-search-terms-300x97.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/faq-search-terms-768x248.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/faq-search-terms-1536x496.png 1536w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/faq-search-terms-2048x662.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1706138942 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<\/div>\n<div id=\"tab_integrations\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-integrations\">\n<div class=\"row\"  id=\"row-616096591\">\n\n\t<div id=\"col-1756126610\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Integrations<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Our plugin support multiple 3rd party suppliers and plugins.\u00a0<\/p>\n<h3>WooCommerce Integration<\/h3>\n<p>Customers will see a my tickets and new ticket menu items in their &#8220;My Account&#8221; pages. From there they can vie all submitted tickets or submit a new based on:<\/p>\n<ul>\n<li>Order Support<\/li>\n<li>Product Support<\/li>\n<li>Other<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-991344230\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_456066378\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-My-Tickets-page-1024x591.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"173\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-My-Tickets-page-300x173.png\" class=\"attachment-medium size-medium\" alt=\"WooCommerce My Tickets page\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-My-Tickets-page-300x173.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-My-Tickets-page-247x143.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-My-Tickets-page-510x295.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-My-Tickets-page-1024x591.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-My-Tickets-page-768x444.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-My-Tickets-page-1536x887.png 1536w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-My-Tickets-page-2048x1183.png 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_456066378 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-753899810\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1869347489\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-new-ticket-form-1024x824.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"241\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-new-ticket-form-300x241.png\" class=\"attachment-medium size-medium\" alt=\"WooCommerce new ticket form\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-new-ticket-form-300x241.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-new-ticket-form-247x199.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-new-ticket-form-510x410.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-new-ticket-form-1024x824.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-new-ticket-form-768x618.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-new-ticket-form-1536x1236.png 1536w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/WooCommerce-new-ticket-form-2048x1648.png 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1869347489 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1100158828\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<h3>Envato Helpdesk Integration<\/h3>\n<p>Implement live envato purchase code validation before customers can submit a ticket. Add custom required or optional fields for wp admin access with ease.<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1509573987\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"659\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/Envato-helpdesk-plugin-1024x662.png\" class=\"attachment-large size-large\" alt=\"Envato helpdesk plugin\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/Envato-helpdesk-plugin-1024x662.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/Envato-helpdesk-plugin-247x160.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/Envato-helpdesk-plugin-510x330.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/Envato-helpdesk-plugin-300x194.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/Envato-helpdesk-plugin-768x497.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/Envato-helpdesk-plugin-1536x994.png 1536w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/10\/Envato-helpdesk-plugin.png 1552w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1509573987 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<\/div><\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2140812455 {\n  padding-top: 80px;\n  padding-bottom: 80px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_522737548\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-middle align-center\"  id=\"row-1075821418\">\n\n\t<div id=\"col-1403717263\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>The Helpdesk Modules<\/h2>\n<p>With our Helpdesk Plugin you are able to manage all Support request in once. Users can raise support tickets via \u2026 Mails to your Inbox a simple Form on your website a phone call to one of your agents or via Livechat All requests will be bundled in a ticket so they never get lost.<\/p>\n<p>Work with Tickets and reduce future Workload By analyzing your tickets you are able to create saved replies from often answered replies. Also you are able to create your own Knowledge Base (FAQs) from tickets. This will help you to reduce future workloads, because similar issues can be solved much easier.<\/p>\n<p>Also you can generate a report from your tickets to analyze where the most issues came from, when they have been created and where it may stuck.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-175290307\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_716030032\">\n\t\t\t\t\t\t<div data-animate=\"fadeInRight\">\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"878\" height=\"885\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-helpdesk.png\" class=\"attachment-large size-large\" alt=\"WP helpdesk\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-helpdesk.png 878w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-helpdesk-247x249.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-helpdesk-100x100.png 100w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-helpdesk-510x514.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-helpdesk-298x300.png 298w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-helpdesk-150x150.png 150w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-helpdesk-768x774.png 768w\" sizes=\"auto, (max-width: 878px) 100vw, 878px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t\t\t\n<style>\n#image_716030032 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_522737548 {\n  padding-top: 40px;\n  padding-bottom: 40px;\n}\n@media (min-width:550px) {\n  #section_522737548 {\n    padding-top: 50px;\n    padding-bottom: 50px;\n  }\n}\n@media (min-width:850px) {\n  #section_522737548 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section dark\" id=\"section_1734990092\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-middle align-center\"  id=\"row-1421208079\">\n\n\t<div id=\"col-1823069859\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1745480575\">\n\t\t\t\t\t\t<div data-animate=\"fadeInLeft\">\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"600\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-helpdesk-settings-panel-1024x602.png\" class=\"attachment-large size-large\" alt=\"wp helpdesk settings panel\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-helpdesk-settings-panel-1024x602.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-helpdesk-settings-panel-247x145.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-helpdesk-settings-panel-510x300.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-helpdesk-settings-panel-300x176.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-helpdesk-settings-panel-768x452.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-helpdesk-settings-panel-1536x903.png 1536w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/wp-helpdesk-settings-panel-2048x1204.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t\t\t\n<style>\n#image_1745480575 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1469324938\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>Easy Settings &amp; Overview<\/h2>\n<p>With our Helpdesk Plugin you are able to manage all Support request in once. Users can raise support tickets via &#8230;<\/p>\n<ul>\n<li>Mails to your Inbox<\/li>\n<li>a simple Ticket Form on your website<\/li>\n<li>a phone call to one of your agents<\/li>\n<li>via Livechat<\/li>\n<\/ul>\n<p>All requests will be bundled in a ticket so they never get lost. Work with Tickets and reduce future Workload. By analyzing your tickets you are able to create saved replies from often answered replies. Also you are able to create your own Knowledge Base (FAQs) from tickets. This will help you to reduce future workloads, because similar issues can be solved much easier.<\/p>\n<p>Generate a report from your tickets to analyze where the most issues came from, when they have been created and where it may stuck.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1734990092 {\n  padding-top: 40px;\n  padding-bottom: 40px;\n}\n#section_1734990092 .section-bg-overlay {\n  background-color: #3171ee;\n}\n@media (min-width:550px) {\n  #section_1734990092 {\n    padding-top: 50px;\n    padding-bottom: 50px;\n  }\n}\n@media (min-width:850px) {\n  #section_1734990092 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"<p>TotalDesk is the only All-in-One HelpDesk solution for WordPress. Our helpdesk plugin provides all features for that, in most cases, you have to pay extra: Ticket-System, Livechat, Knowledge Base, Saved Replies and more. All in one single Plugin to provide you and your customers one single solution for the support.<\/p>\n","protected":false},"featured_media":4548,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false},"product_brand":[],"product_cat":[41,44],"product_tag":[],"class_list":["post-4547","product","type-product","status-publish","has-post-thumbnail","product_cat-plugins","product_cat-wordpress-plugins","first","instock","taxable","shipping-taxable","purchasable","product-type-variable"],"_links":{"self":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/product\/4547","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/comments?post=4547"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/media\/4548"}],"wp:attachment":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/media?parent=4547"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/product_brand?post=4547"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/product_cat?post=4547"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/product_tag?post=4547"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}