{"id":19855,"date":"2025-06-29T11:22:12","date_gmt":"2025-06-29T09:22:12","guid":{"rendered":"https:\/\/www.welaunch.io\/en\/?page_id=19855"},"modified":"2025-07-01T19:16:29","modified_gmt":"2025-07-01T17:16:29","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.welaunch.io\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"
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1. Scope<\/h2>\n

This Refund Policy applies to all digital products (WordPress\u00ae \/ WooCommerce\u00ae plugin extensions) purchased from welaunch.io<\/strong> (“Site<\/strong>“) and supplied by WeLaunch<\/strong> (“we<\/strong>“, “us<\/strong>“, “our<\/strong>“). By placing an order, you (“Customer<\/strong>“, “you<\/strong>“, or “your<\/strong>“) agree to the terms below.<\/p>\n

2. 7\u2011Day Money\u2011Back Guarantee<\/h2>\n

We want you to be completely satisfied with your purchase. If you are unhappy for any reason<\/strong>, we offer a full refund<\/strong> of the purchase price within fourteen (14) calendar days<\/strong> of the original transaction date (the “Refund Window<\/strong>“).<\/p>\n

2.1 Eligibility Criteria<\/h3>\n

A refund will be granted provided that:<\/p>\n

    \n
  1. Your request is submitted within the 14\u2011day Refund Window<\/strong>.<\/li>\n
  2. You can provide a valid order number and the email address used during checkout.<\/li>\n
  3. You have not<\/strong> violated our Terms\u00a0&\u00a0Conditions<\/a> or license restrictions (e.g., reselling or redistributing the plugin).<\/li>\n<\/ol>\n

    2.2 Non\u2011Refundable Items<\/h3>\n

    The following are not<\/strong> eligible for refunds:<\/p>\n

      \n
    • Subscription renewal<\/strong> payments (automatic or manual);<\/li>\n
    • Upgrade<\/strong> fees (e.g., moving from a single\u2011site to multi\u2011site license);<\/li>\n
    • Lifetime<\/strong> licenses (unless a statutory right applies);<\/li>\n
    • Fees paid more than 7 calendar days prior to the refund request;<\/li>\n
    • Charges incurred after a payment dispute or chargeback.<\/li>\n<\/ul>\n

      2.3 EU Consumer Rights<\/h3>\n

      Under EU Directive\u00a02011\/83\/EU, digital content supplied instantly is exempt from the 14\u2011day right of withdrawal if<\/strong> the consumer expressly consents to immediate delivery and acknowledges that the right is waived. By completing checkout on the Site you provide this consent. Nevertheless, our 14\u2011day guarantee applies irrespective of your location.<\/p>\n

      3. How to Request a Refund<\/h2>\n
        \n
      1. Log in to your welaunch.io<\/strong> account.<\/li>\n
      2. Open a support ticket<\/strong> marked “Refund Request” and include your order number.<\/li>\n
      3. Our team will review and reply within 31 business days<\/strong>.<\/li>\n<\/ol>\n

        If approved, the refund will be issued to your original payment method. Processing times vary by payment provider and may take 5\u201310 business days<\/strong> to appear on your statement.<\/p>\n

        4. Effects of a Refund<\/h2>\n

        When a refund is processed:<\/p>\n

          \n
        • Your License Key<\/strong> is immediately deactivated<\/strong>;<\/li>\n
        • You lose access to Product updates, downloads, and premium support;<\/li>\n
        • Any related subscription will be cancelled<\/strong> to prevent future charges.<\/li>\n<\/ul>\n

          5. Chargebacks & Payment Disputes<\/h2>\n

          Filing a chargeback without first contacting us may be considered a violation of our Terms\u00a0&\u00a0Conditions. We reserve the right to dispute unjustified chargebacks and may terminate all existing licenses associated with your account.<\/p>\n

          6. Policy Updates<\/h2>\n

          We may update this Refund Policy periodically. Changes take effect upon posting the revised version on the Site. The “Last updated” date reflects the latest revisions.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-19855","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/pages\/19855","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/comments?post=19855"}],"version-history":[{"count":4,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/pages\/19855\/revisions"}],"predecessor-version":[{"id":19869,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/pages\/19855\/revisions\/19869"}],"wp:attachment":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/media?parent=19855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}