{"id":16899,"date":"2024-01-07T18:26:54","date_gmt":"2024-01-07T17:26:54","guid":{"rendered":"https:\/\/www.welaunch.io\/en\/?page_id=16899"},"modified":"2024-01-07T18:33:56","modified_gmt":"2024-01-07T17:33:56","slug":"new-ticket","status":"publish","type":"page","link":"https:\/\/www.welaunch.io\/en\/new-ticket\/","title":{"rendered":"Plugin support"},"content":{"rendered":"\n\t<section class=\"section dark\" id=\"section_419175537\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1620761865\">\n\n\t<div id=\"col-563317520\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h1>Plugin Support<\/h1>\n<p>Submit a new ticket here.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_419175537 {\n  padding-top: 100px;\n  padding-bottom: 100px;\n  min-height: 90%;\n  background-color: rgb(49, 113, 238);\n}\n@media (min-width:550px) {\n  #section_419175537 {\n    padding-top: 140px;\n    padding-bottom: 140px;\n  }\n}\n@media (min-width:850px) {\n  #section_419175537 {\n    padding-top: 50px;\n    padding-bottom: 50px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_453730346\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-177645631\">\n\n\t<div id=\"col-988994189\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>Please make sure you have looked through our <a href=\"https:\/\/www.welaunch.io\/en\/knowledge-base\/\">documentation &amp; FAQs<\/a> before submitting a plugin support ticket.<\/p>\n\t<div id=\"gap-1462409884\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1462409884 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"wordpress-helpdesk\"><div class=\"wordpress-helpdesk-row\">                <div class=\"wordpress-helpdesk-col-sm-4 wordpress-helpdesk-sidebar\">\n                    <li id=\"faq_topics-2\" class=\"widget widget_faq_topics\"><h2 class=\"widgettitle\">Topics<\/h2><ul class=\"wordpress-helpdesk-topic-list wordpress-helpdesk-faq-list\"><li><a href=\"https:\/\/www.welaunch.io\/en\/knowledge-base\/topics\/buying-plugins\/\"><i class=\"fa fa-file-alt fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>Buying Plugins<\/a><\/li><li><a href=\"https:\/\/www.welaunch.io\/en\/knowledge-base\/topics\/cf7\/\"><i class=\"fa fa-envelope fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>Contact Form 7 Documentation<\/a><\/li><li><a href=\"https:\/\/www.welaunch.io\/en\/knowledge-base\/topics\/dokan\/\"><i class=\"fa fa-users fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>Dokan Documentation<\/a><\/li><li><a href=\"https:\/\/www.welaunch.io\/en\/knowledge-base\/topics\/general\/\"><i class=\"fa fa-question fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>General<\/a><\/li><li><a href=\"https:\/\/www.welaunch.io\/en\/knowledge-base\/topics\/themes\/\"><i class=\"fa fa-file-alt fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>Themes<\/a><\/li><li><a href=\"https:\/\/www.welaunch.io\/en\/knowledge-base\/topics\/visual-composer\/\"><i class=\"fa fa-pen fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>Visual Composer Documentation<\/a><\/li><li><a href=\"https:\/\/www.welaunch.io\/en\/knowledge-base\/topics\/woocommerce\/\"><i class=\"fa fa-shopping-cart fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>WooCommerce Plugin Documentation<\/a><\/li><li><a href=\"https:\/\/www.welaunch.io\/en\/knowledge-base\/topics\/wordpress\/\"><i class=\"fab fa-wordpress-simple fa-4x wordpress-helpdesk-faq-topic-icon\" aria-hidden=\"true\"><\/i>WordPress Plugins Documentation<\/a><\/li><\/ul><\/li><li id=\"faq_dynamic_posts-3\" class=\"widget widget_faq_dynamic_posts\"><h2 class=\"widgettitle\">Popular FAQs<\/h2><ul class=\"wordpress-helpdesk-faq-list\"><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/www.welaunch.io\/en\/knowledge-base\/faq\/enquiry-cart-basket\/\">WooCommerce Enquiry Cart &amp; Basket<\/a><\/li><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/www.welaunch.io\/en\/knowledge-base\/faq\/ticket-system-shortcodes\/\">Ticket System Shortcodes<\/a><\/li><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/www.welaunch.io\/en\/knowledge-base\/faq\/wordpress-store-locator-shortcodes\/\">WordPress Store Locator Shortcodes<\/a><\/li><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/www.welaunch.io\/en\/knowledge-base\/faq\/setup-wordpress-store-locator\/\">Setup the WordPress Store Locator Plugin<\/a><\/li><li><i class=\"fa fa-file-alt fa-1x\"><\/i> <a href=\"https:\/\/www.welaunch.io\/en\/knowledge-base\/faq\/create-ticket-status-types-projects\/\">Create Ticket Status, Types &amp; Projects<\/a><\/li><\/ul><\/li>                <\/div>\n                <div class=\"wordpress-helpdesk-col-sm-8\"><form action=\"\/en\/wp-json\/wp\/v2\/pages\/16899\" enctype=\"multipart\/form-data\" class=\"wordpress-helpdesk-form wordpress-helpdesk-Envato\" autocomplete=\"off\" method=\"post\"><input class=\"form-control\" name=\"helpdesk_form\" type=\"hidden\" value=\"Envato\"><div class=\"form-group\"><label for=\"helpdesk_username\">Your Name  *<\/label><input class=\"form-control\" type=\"text\" required name=\"helpdesk_username\" pattern=\"[a-zA-Z0-9 \\u00C0-\\u00ff]+\" value=\"\" size=\"40\" \/><\/div><div class=\"form-group\"><label for=\"helpdesk_email\">Your Email  *<\/label><input class=\"form-control\" required type=\"email\" name=\"helpdesk_email\" value=\"\" size=\"40\" \/><\/div><div class=\"form-group\"><label for=\"helpdesk_\">Purchase Code *<\/label><input class=\"form-control\" type=\"text\" required name=\"helpdesk_purchase_code\" pattern=\"[a-zA-Z0-9\\-]+\" value=\"\" size=\"40\" \/><\/div><div class=\"form-group helpdesk-form-url\"><label>Issue URL *<input class=\"form-control\" required type=\"url\" name=\"issue_url\" value=\"\" \/><\/label><\/div><div class=\"form-group helpdesk-form-url\"><label>WP Admin URL<input class=\"form-control\" type=\"url\" name=\"wp_admin_url\" value=\"\" \/><\/label><\/div><div class=\"form-group helpdesk-form-text\"><label>WP Admin Username<input class=\"form-control\" type=\"text\" name=\"wp_admin_username\" value=\"\" \/><\/label><\/div><div class=\"form-group helpdesk-form-text\"><label>WP Admin Password<input class=\"form-control\" type=\"text\" name=\"wp_admin_password\" value=\"\" \/><\/label><\/div><div class=\"form-group helpdesk-form-checkbox\"><label>I have tested and checked the Login Data<input class=\"form-control\" type=\"checkbox\" name=\"i_have_tested_and_checked_the_login_data\" value=\"I have tested and checked the Login Data\" \/><\/label><\/div><div class=\"form-group\"><label for=\"helpdesk_subject\">Subject *<\/label><input class=\"form-control wordpress-helpdesk-faq-searchterm \" required type=\"text\" name=\"helpdesk_subject\" value=\"\" \/><div class=\"wordpress-helpdesk-faq-live-search-results\" style=\"display: none;\"><\/div><\/div><div class=\"form-group helpdesk-url\"><label for=\"helpdesk_website_url\">Website URL<\/label><input class=\"form-control\" type=\"url\" name=\"helpdesk_website_url\" value=\"\" \/><\/div><div class=\"form-group helpdesk-attachments\"><label for=\"helpdesk-attachments\">Attachments<\/label><input name=\"helpdesk-attachments[]\" type=\"file\" multiple><\/div><div class=\"form-group\"><label for=\"helpdesk_message\">Message * <\/label><div id=\"wp-helpdesk_message-wrap\" class=\"wp-core-ui wp-editor-wrap tmce-active\"><link rel='stylesheet' id='dashicons-css' href='https:\/\/www.welaunch.io\/en\/wp-includes\/css\/dashicons.min.css?ver=6.9' type='text\/css' media='all' \/>\n<link rel='stylesheet' id='editor-buttons-css' href='https:\/\/www.welaunch.io\/en\/wp-includes\/css\/editor.min.css?ver=6.9' type='text\/css' media='all' \/>\n<div id=\"wp-helpdesk_message-editor-tools\" class=\"wp-editor-tools hide-if-no-js\"><div class=\"wp-editor-tabs\"><button type=\"button\" id=\"helpdesk_message-tmce\" aria-pressed=\"true\" class=\"wp-switch-editor switch-tmce\" data-wp-editor-id=\"helpdesk_message\">Visual<\/button>\n<button type=\"button\" id=\"helpdesk_message-html\" class=\"wp-switch-editor switch-html\" data-wp-editor-id=\"helpdesk_message\">Code<\/button>\n<\/div>\n<\/div>\n<div id=\"wp-helpdesk_message-editor-container\" class=\"wp-editor-container\"><div id=\"qt_helpdesk_message_toolbar\" class=\"quicktags-toolbar hide-if-no-js\"><\/div><textarea class=\"wp-editor-area\" rows=\"15\" autocomplete=\"off\" cols=\"40\" name=\"helpdesk_message\" id=\"helpdesk_message\"><\/textarea><\/div>\n<\/div>\n\n<\/div><div class=\"form-group helpdesk-privacy\"><label for=\"helpdesk_privacy\"><input id=\"helpdesk_privacy\" name=\"helpdesk_privacy\" type=\"checkbox\" required>I have read and agree to the <a href=\"https:\/\/www.welaunch.io\/en\/privacy-policy\/\" target=\"_blank\">Privacy Policy<\/a> *<\/label><\/div><div class=\"form-group helpdesk-text-before\"><p>To speed up the ticket solving process, please directly add admin login data.<\/p>\n<p>Make sure you test the login data BEFORE creating the ticket.<\/p>\n<\/div><div class=\"form-group\"><input type=\"submit\" name=\"helpdesk_submitted\" value=\"Create Ticket\"\/><\/div><\/form><\/div><\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_453730346 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-16899","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/pages\/16899","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/comments?post=16899"}],"version-history":[{"count":5,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/pages\/16899\/revisions"}],"predecessor-version":[{"id":16906,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/pages\/16899\/revisions\/16906"}],"wp:attachment":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/media?parent=16899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}