{"id":602,"date":"2017-08-17T10:24:45","date_gmt":"2017-08-17T10:24:45","guid":{"rendered":"https:\/\/demos.welaunch.io\/helpdesk\/?post_type=faq&#038;p=602"},"modified":"2020-08-11T14:51:38","modified_gmt":"2020-08-11T12:51:38","slug":"setup-the-knowledge-base","status":"publish","type":"faq","link":"https:\/\/www.welaunch.io\/en\/knowledge-base\/faq\/setup-the-knowledge-base\/","title":{"rendered":"Setup the Knowledge Base"},"content":{"rendered":"<p>When you have enabled the knowledge base you should create a page with the shortcode [ knowledge_base columns=&#8221;2&#8243; max_faqs=&#8221;5&#8243; orderby=&#8221;order&#8221; order=&#8221;DESC&#8221;] inside it. After that you can create some topics. FAQ topics helps you and your users to find relating articles more easily.<\/p>\n<p>For each topic you can overwrite the default icon with a custom CSS icon class. In your example we can set the following Font Awesome CSS class:<\/p>\n<pre>fa fa-battery-quarter<\/pre>\n<div class=\"row\"  id=\"row-530174207\">\n\n\t<div id=\"col-536204217\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>Boxed Layout<\/h2>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_972243073\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1017\" height=\"550\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/boxed-layout-knowledge-base.png\" class=\"attachment-large size-large\" alt=\"boxed layout knowledge base\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/boxed-layout-knowledge-base.png 1017w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/boxed-layout-knowledge-base-247x134.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/boxed-layout-knowledge-base-510x276.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/boxed-layout-knowledge-base-300x162.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/boxed-layout-knowledge-base-768x415.png 768w\" sizes=\"auto, (max-width: 1017px) 100vw, 1017px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_972243073 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1632582876\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>List Layout<\/h2>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_510712017\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"630\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/list-layout-knowledge-base-1024x632.png\" class=\"attachment-large size-large\" alt=\"list layout knowledge base\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/list-layout-knowledge-base-1024x632.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/list-layout-knowledge-base-247x152.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/list-layout-knowledge-base-510x315.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/list-layout-knowledge-base-300x185.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/list-layout-knowledge-base-768x474.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/list-layout-knowledge-base.png 1027w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_510712017 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-1520154625\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1520154625 {\n  padding-top: 70px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>FAQ Search<\/h2>\n<p>A live FAQ search is implemented. This can be rendered directly in the knowledge base, or embedded via a Widget.<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1119620275\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"972\" height=\"600\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/faq-search.png\" class=\"attachment-large size-large\" alt=\"faq search\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/faq-search.png 972w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/faq-search-247x152.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/faq-search-510x315.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/faq-search-300x185.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/faq-search-768x474.png 768w\" sizes=\"auto, (max-width: 972px) 100vw, 972px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1119620275 {\n  width: 80%;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-713129653\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-713129653 {\n  padding-top: 70px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Widgets<\/h2>\n<p>Currently we have 3 Widgets in place for the knowledge base:<\/p>\n<ul>\n<li><strong>Dynamic FAQ Articles Widgets<br \/>\n<\/strong>This widget dynamically fetches the faqs from the current topic, where the user is. If he is in the &#8220;Getting Started&#8221; topic, he will only see FAQs assigned to this topic. Here you can set an amount of FAQs, the order and orderby.<\/li>\n<li><strong>Simple FAQ Articles Widgets<br \/>\n<\/strong>This widget just fetches all FAQs or, if you set a topic, just the FAQs from the topic. You can order it by the popularity e.g. to show the most viewed FAQs.<\/li>\n<li><strong>FAQ Search Widgets<br \/>\n<\/strong>Live search for your FAQs.<\/li>\n<\/ul>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_496008949\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"666\" height=\"270\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/available-widgets.png\" class=\"attachment-large size-large\" alt=\"available widgets\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/available-widgets.png 666w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/available-widgets-247x100.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/available-widgets-510x207.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/07\/available-widgets-300x122.png 300w\" sizes=\"auto, (max-width: 666px) 100vw, 666px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_496008949 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n","protected":false},"author":1,"featured_media":0,"menu_order":30,"comment_status":"open","ping_status":"closed","template":"","product_cat":[],"class_list":["post-602","faq","type-faq","status-publish","hentry","faq_topics-helpdesk-getting-started"],"_links":{"self":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/faq\/602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/comments?post=602"}],"version-history":[{"count":6,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/faq\/602\/revisions"}],"predecessor-version":[{"id":5888,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/faq\/602\/revisions\/5888"}],"wp:attachment":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/media?parent=602"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/product_cat?post=602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}