{"id":600,"date":"2017-08-17T10:24:30","date_gmt":"2017-08-17T10:24:30","guid":{"rendered":"https:\/\/demos.welaunch.io\/helpdesk\/?post_type=faq&#038;p=600"},"modified":"2020-07-27T15:02:14","modified_gmt":"2020-07-27T13:02:14","slug":"create-ticket-status-types-projects","status":"publish","type":"faq","link":"https:\/\/www.welaunch.io\/en\/knowledge-base\/faq\/create-ticket-status-types-projects\/","title":{"rendered":"Create Ticket Status, Types &amp; Projects"},"content":{"rendered":"<p>After everything is setup we can create the different status, types &amp; systems \/ projects. Each of these taxonomies can have it&#8217;s own color.<\/p>\n<ul>\n<li><strong>Status<\/strong><br \/>\nExplanation: the status on what a ticket currently is<br \/>\nExample: New, Assigned, Solved<\/li>\n<li><strong>Type<\/strong><br \/>\nExplanation: the ticket type<br \/>\nExample: Bug, Feature, Question<\/li>\n<li><strong>System \/ Project<\/strong><br \/>\nExplanation: The project or System a ticket will be assigned to<br \/>\nExample: Project 1, Project 2<\/li>\n<\/ul>\n<figure id=\"attachment_5234\" aria-describedby=\"caption-attachment-5234\" style=\"width: 1020px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-5234\" src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2017\/08\/create-ticket-priorities-1024x747.png\" alt=\"create ticket priorities\" width=\"1020\" height=\"744\" srcset=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2017\/08\/create-ticket-priorities-1024x747.png 1024w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2017\/08\/create-ticket-priorities-247x180.png 247w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2017\/08\/create-ticket-priorities-510x372.png 510w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2017\/08\/create-ticket-priorities-300x219.png 300w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2017\/08\/create-ticket-priorities-768x560.png 768w, https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2017\/08\/create-ticket-priorities.png 1089w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/><figcaption id=\"caption-attachment-5234\" class=\"wp-caption-text\">create ticket priorities<\/figcaption><\/figure>\n<p>These ticket specific terms are available for the user in the frontend later when he wants to create a new ticket.<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":20,"comment_status":"open","ping_status":"closed","template":"","product_cat":[],"class_list":["post-600","faq","type-faq","status-publish","hentry","faq_topics-helpdesk-getting-started"],"_links":{"self":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/faq\/600","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/comments?post=600"}],"version-history":[{"count":2,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/faq\/600\/revisions"}],"predecessor-version":[{"id":5236,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/faq\/600\/revisions\/5236"}],"wp:attachment":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/media?parent=600"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/product_cat?post=600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}