{"id":3930,"date":"2017-09-13T06:39:17","date_gmt":"2017-09-13T04:39:17","guid":{"rendered":"https:\/\/demos.welaunch.io\/helpdesk\/?post_type=faq&p=810"},"modified":"2020-07-29T14:37:08","modified_gmt":"2020-07-29T12:37:08","slug":"override-helpdesk-templates","status":"publish","type":"faq","link":"https:\/\/www.welaunch.io\/en\/knowledge-base\/faq\/override-helpdesk-templates\/","title":{"rendered":"Override HelpDesk Templates (Theme Support)"},"content":{"rendered":"

To override the templates shipped within the plugin you should read the following steps:<\/p>\n

    \n
  1. There are 3 templates files in total\n
      \n
    1. FAQ Archive (admin\/views\/archive-faq_topic.php)<\/li>\n
    2. Single FAQ (admin\/views\/single-faq.php)<\/li>\n
    3. Single Ticket (admin\/views\/single-ticket.php)<\/li>\n<\/ol>\n<\/li>\n
    4. Copy the file you want to adjust to your theme into your Child-Theme folder<\/li>\n
    5. Then you can start modifying this template file<\/li>\n<\/ol>\n

      If you do not like or are not able to adjust the template yourself, you can try disabling the load of custom templates in total. Therefore go to settings > advanced settings > check “Use Theme Template”.<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","product_cat":[],"class_list":["post-3930","faq","type-faq","status-publish","hentry","faq_topics-helpdesk-faq"],"_links":{"self":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/faq\/3930","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/comments?post=3930"}],"version-history":[{"count":1,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/faq\/3930\/revisions"}],"predecessor-version":[{"id":5516,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/faq\/3930\/revisions\/5516"}],"wp:attachment":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/media?parent=3930"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/product_cat?post=3930"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}