{"id":3136,"date":"2017-08-17T14:35:53","date_gmt":"2017-08-17T12:35:53","guid":{"rendered":"https:\/\/demos.welaunch.io\/helpdesk\/?post_type=faq&#038;p=660"},"modified":"2020-07-21T12:54:20","modified_gmt":"2020-07-21T10:54:20","slug":"helpdesk-capabilities-filter","status":"publish","type":"faq","link":"https:\/\/www.welaunch.io\/en\/knowledge-base\/faq\/helpdesk-capabilities-filter\/","title":{"rendered":"Helpdesk Capabilities Filter"},"content":{"rendered":"<p>When you want to modify the capability settings you can hook into the the following filters:<\/p>\n<p><strong>Agent Caps: wordpress_helpdesk_agent_caps<\/strong><\/p>\n<p>By default the agent caps are the following:<\/p>\n<pre>array(\n 'read',\n 'publish_tickets',\n 'edit_ticket',\n 'edit_tickets',\n 'edit_others_tickets',\n 'edit_published_tickets',\n 'delete_tickets',\n 'delete_others_tickets',\n 'delete_ticket',\n 'read_ticket',\n 'read_private_tickets',\n 'assign_ticket_status',\n 'assign_ticket_system',\n 'assign_ticket_type',\n\n'publish_faqs',\n 'edit_faq',\n 'edit_faqs',\n 'edit_others_faqs',\n 'edit_published_faqs',\n 'delete_faqs',\n 'delete_others_faqs',\n 'delete_faq',\n 'read_faq',\n 'read_private_faqs',\n 'assign_faq_topics',\n\n'publish_saved_replies',\n 'edit_saved_reply',\n 'edit_saved_replies',\n 'edit_others_saved_replies',\n 'edit_published_saved_replies',\n 'delete_saved_replies',\n 'delete_others_saved_replies',\n 'delete_saved_reply',\n 'read_saved_reply',\n 'read_private_saved_replies',\n 'assign_saved_reply_tags',\n );<\/pre>\n<p><strong>Reporter Caps: wordpress_helpdesk_repoter_caps<\/strong><\/p>\n<p>By default the reporter caps are the following:<\/p>\n<pre>array(\n 'read',\n 'read_ticket',\n );<\/pre>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","product_cat":[],"class_list":["post-3136","faq","type-faq","status-publish","hentry","faq_topics-helpdesk-filter-hooks"],"_links":{"self":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/faq\/3136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/comments?post=3136"}],"version-history":[{"count":1,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/faq\/3136\/revisions"}],"predecessor-version":[{"id":5146,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/faq\/3136\/revisions\/5146"}],"wp:attachment":[{"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/media?parent=3136"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.welaunch.io\/en\/wp-json\/wp\/v2\/product_cat?post=3136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}