{"id":4547,"date":"2020-07-02T08:32:18","date_gmt":"2020-07-02T06:32:18","guid":{"rendered":"https:\/\/www.welaunch.io\/de\/?post_type=product&#038;p=4547"},"modified":"2026-04-30T02:51:55","modified_gmt":"2026-04-30T00:51:55","slug":"wordpress-helpdesk","status":"publish","type":"product","link":"https:\/\/www.welaunch.io\/de\/product\/wordpress-helpdesk\/","title":{"rendered":"WordPress Helpdesk"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_234343208\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-solid\"  id=\"row-1993118294\">\n\n\t<div id=\"col-483573258\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 70px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><path d=\"M544 224h32V112c0-26.51-21.49-48-48-48H48C21.49 64 0 85.49 0 112v112h32c17.673 0 32 14.327 32 32s-14.327 32-32 32H0v112c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V288h-32c-17.673 0-32-14.327-32-32s14.327-32 32-32zm0 96v80c0 8.823-7.177 16-16 16H48c-8.823 0-16-7.177-16-16v-80c35.29 0 64-28.71 64-64s-28.71-64-64-64v-80c0-8.823 7.177-16 16-16h480c8.823 0 16 7.177 16 16v80c-35.29 0-64 28.71-64 64s28.71 64 64 64z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Ticket System<\/h5>\t\t\t\t\t\t\n<p>TotalDesk verf\u00fcgt \u00fcber ein eingebautes Ticketsystem mit einem neuen Ticketformular, einer \u00dcbersicht \u00fcber meine Tickets und benutzerdefinierten Benutzerrollen f\u00fcr Reporter &amp; Agenten.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1485768312\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 57px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm16 400c0 8.822-7.178 16-16 16H48c-8.822 0-16-7.178-16-16V80c0-8.822 7.178-16 16-16h352c8.822 0 16 7.178 16 16v352zm-192-92c-15.464 0-28 12.536-28 28s12.536 28 28 28 28-12.536 28-28-12.536-28-28-28zm7.67-24h-16c-6.627 0-12-5.373-12-12v-.381c0-70.343 77.44-63.619 77.44-107.408 0-20.016-17.761-40.211-57.44-40.211-29.144 0-44.265 9.649-59.211 28.692-3.908 4.98-11.054 5.995-16.248 2.376l-13.134-9.15c-5.625-3.919-6.86-11.771-2.645-17.177C153.658 133.514 178.842 116 223.67 116c52.32 0 97.44 29.751 97.44 80.211 0 67.414-77.44 63.849-77.44 107.408V304c0 6.627-5.373 12-12 12z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Wissensdatenbank<\/h5>\t\t\t\t\t\t\n<p>Erstellen Sie Artikel mit h\u00e4ufig gestellten Fragen und reduzieren Sie Ihre Support-Anfragen mit Leichtigkeit.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1139038393\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M280 272H136c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h144c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8zm96-96H136c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h240c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8zM256 32C114.6 32 0 125.1 0 240c0 47.6 19.9 91.2 52.9 126.3C38 405.7 7 439.1 6.5 439.5c-6.6 7-8.4 17.2-4.6 26S14.4 480 24 480c61.5 0 110-25.7 139.1-46.3C192 442.8 223.2 448 256 448c141.4 0 256-93.1 256-208S397.4 32 256 32zm0 384c-28.3 0-56.3-4.3-83.2-12.8l-15.2-4.8-13 9.2c-23 16.3-58.5 35.3-102.6 39.6 12-15.1 29.8-40.4 40.8-69.6l7.1-18.7-13.7-14.6C47.3 313.7 32 277.6 32 240c0-97 100.5-176 224-176s224 79 224 176-100.5 176-224 176z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Live-Chat<\/h5>\t\t\t\t\t\t\n<p>Use the built in Live-Chat system to talk with customers directly and solve problems quickly.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-118742232\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><path d=\"M576 256c0 100.586-53.229 189.576-134.123 239.04-7.532 4.606-17.385 2.241-21.997-5.304-4.609-7.539-2.235-17.388 5.304-21.997C496.549 424.101 544 345.467 544 256c0-89.468-47.452-168.101-118.816-211.739-7.539-4.609-9.913-14.458-5.304-21.997 4.608-7.539 14.456-9.914 21.997-5.304C522.77 66.424 576 155.413 576 256zm-96 0c0-66.099-34.976-124.572-88.133-157.079-7.538-4.611-17.388-2.235-21.997 5.302-4.61 7.539-2.236 17.388 5.302 21.998C418.902 152.963 448 201.134 448 256c0 54.872-29.103 103.04-72.828 129.779-7.538 4.61-9.912 14.459-5.302 21.998 4.611 7.541 14.462 9.911 21.997 5.302C445.024 380.572 480 322.099 480 256zm-138.14-75.117c-7.538-4.615-17.388-2.239-21.998 5.297-4.612 7.537-2.241 17.387 5.297 21.998C341.966 218.462 352 236.34 352 256s-10.034 37.538-26.841 47.822c-7.538 4.611-9.909 14.461-5.297 21.998 4.611 7.538 14.463 9.909 21.998 5.297C368.247 314.972 384 286.891 384 256s-15.753-58.972-42.14-75.117zM256 88.017v335.964c0 21.436-25.942 31.999-40.971 16.971L126.059 352H24c-13.255 0-24-10.745-24-24V184c0-13.255 10.745-24 24-24h102.059l88.971-88.954C230.037 56.038 256 66.551 256 88.017zm-32 19.311l-77.659 77.644A24.001 24.001 0 0 1 129.372 192H32v128h97.372a24.001 24.001 0 0 1 16.969 7.028L224 404.67V107.328z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Benachrichtigungen<\/h5>\t\t\t\t\t\t\n<p>Benutzer m\u00f6chten \u00fcber Aktualisierungen ihrer Tickets informiert werden. Verwenden Sie Desktop- oder E-Mail-Benachrichtigungen, um \u00fcber alle Ticket\u00e4nderungen zu informieren.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-772940827\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 12.3V224h212c6.9 0 12.4-5.8 12-12.7C473.6 97.9 382.3 6.7 268.7.3c-6.9-.4-12.7 5.1-12.7 12zm32 22c80.3 13.4 144.3 77.3 157.7 157.7H288V34.3zM280 256l150 150.2c4.9 4.9 12.9 4.6 17.5-.5 34.9-39 53.8-88 56.5-137 .4-6.9-5.1-12.7-12-12.7H280zm156.9 111.8l-79.6-79.9h112.4c-4.8 28.6-16 56.3-32.8 79.9zM224 256V44.2c0-6.9-5.8-12.4-12.8-12C93.6 38.9.2 136.5 0 255.6c-.3 193.1 229.6 296 373.1 168 5.2-4.6 5.4-12.6.5-17.5L224 256zm-192 0c0-96.6 70.8-174.6 160-189.5V256c0 16.3-2.4 10.8 9.4 22.6L335.3 413C209.3 502.9 32 412 32 256z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Berichte<\/h5>\t\t\t\t\t\t\n<p>Analysieren Sie das Supportverhalten, welche Produkte die meisten Probleme haben oder wo die meisten Probleme auftreten.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1235660214\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 53px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm16 400c0 8.8-7.2 16-16 16H48c-8.8 0-16-7.2-16-16V80c0-8.8 7.2-16 16-16h352c8.8 0 16 7.2 16 16v352zM200 160h-40v-32c0-6.6-5.4-12-12-12h-8c-6.6 0-12 5.4-12 12v32H88c-13.2 0-24 10.8-24 24v48c0 13.2 10.8 24 24 24h40v116c0 6.6 5.4 12 12 12h8c6.6 0 12-5.4 12-12V256h40c13.2 0 24-10.8 24-24v-48c0-13.2-10.8-24-24-24zm-8 64H96v-32h96v32zm168 32h-40V128c0-6.6-5.4-12-12-12h-8c-6.6 0-12 5.4-12 12v128h-40c-13.2 0-24 10.8-24 24v48c0 13.2 10.8 24 24 24h40v20c0 6.6 5.4 12 12 12h8c6.6 0 12-5.4 12-12v-20h40c13.2 0 24-10.8 24-24v-48c0-13.2-10.8-24-24-24zm-8 64h-96v-32h96v32z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Integrationen<\/h5>\t\t\t\t\t\t\n<p>Wir unterst\u00fctzen WooCommerce, Envato, Slack und viele weitere 3rd-Party-Anbieter.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_234343208 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section dark\" id=\"section_2134074513\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-equal\"  id=\"row-1036620257\">\n\n\t<div id=\"col-635748349\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:#3171ee;\" >\n\t\t\t\n\t\t\t\n<blockquote style=\"font-size: 100%; font-style: normal;\">\n<p>Ich habe immer wieder versucht, einen Fehler in diesem Plugin zu finden. Aber am Ende konnte ich nicht. Ich konnte 3 Plugins loswerden und durch dieses ersetzen: Ein FAQS-Plugin, ein Chat-Plugin und ein Ticket-Plugin. Bitte unterst\u00fctzen und aktualisieren Sie dieses Plugin weiterhin. Ich beabsichtige, viele weitere Lizenzen zu kaufen.<\/p>\n<\/blockquote>\n\n\t\t<div class=\"icon-box featured-box circle icon-box-left text-left is-small\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"254\" height=\"254\" src=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/testimonial-avatar-male-1-ux-builder.jpg\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/testimonial-avatar-male-1-ux-builder.jpg 254w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/testimonial-avatar-male-1-ux-builder-150x150.jpg 150w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/testimonial-avatar-male-1-ux-builder-100x100.jpg 100w\" sizes=\"auto, (max-width: 254px) 100vw, 254px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3 style=\"margin-bottom: 0px;\">Dr. F. Zaria Chinelo<\/h3>\n<p>zariachinelo<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-585729901\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:#3171ee;\" >\n\t\t\t\n\t\t\t\n<blockquote style=\"font-size: 100%; font-style: normal;\">\n<p>Sehr guter Funktionsumfang, sehr guter und kompetenter Support.<br \/>\nIch kann dieses Plugin nachdr\u00fccklich empfehlen, da es nach meinen Untersuchungen und mehreren Versuchen das absolut beste Preis-Leistungs-Verh\u00e4ltnis in seiner Kategorie aufweist. TotalDesk ist extrem effektiv, flexibel und vollst\u00e4ndig, und es ist Standard genug, um bei Bedarf Anpassungen zu erm\u00f6glichen.<\/p>\n<\/blockquote>\n\n\t\t<div class=\"icon-box featured-box circle icon-box-left text-left is-small\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/testimonial-avatar-female-2-ux-builder-element.jpg\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/testimonial-avatar-female-2-ux-builder-element.jpg 250w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/testimonial-avatar-female-2-ux-builder-element-150x150.jpg 150w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/testimonial-avatar-female-2-ux-builder-element-100x100.jpg 100w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3 style=\"margin-bottom: 0px;\">Shun Li<\/h3>\n<p>Widevisions<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-1036620257 > .col > .col-inner {\n  padding: 40px 40px 40px 40px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2134074513 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n#section_2134074513 .section-bg-overlay {\n  background-color: #3171ee;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1922582372\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-small\"  id=\"row-1261703301\">\n\n\t<div id=\"col-36937281\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t\n\t\t\t<ul class=\"nav nav-line nav-vertical nav-uppercase nav-size-normal nav-left\" role=\"tablist\"><li id=\"tab-ticket-system\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_ticket-system\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_ticket-system\"><span>Ticket-System<\/span><\/a><\/li>\n<li id=\"tab-wissensbasis\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_wissensbasis\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_wissensbasis\"><span>Wissensbasis<\/span><\/a><\/li>\n<li id=\"tab-live-chat\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_live-chat\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_live-chat\"><span>Live-Chat<\/span><\/a><\/li>\n<li id=\"tab-benachrichtigungen\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_benachrichtigungen\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_benachrichtigungen\"><span>Benachrichtigungen<\/span><\/a><\/li>\n<li id=\"tab-berichte\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_berichte\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_berichte\"><span>Berichte<\/span><\/a><\/li>\n<li id=\"tab-integrationen\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_integrationen\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_integrationen\"><span>Integrationen<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_ticket-system\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-ticket-system\">\n<div class=\"row\"  id=\"row-476263225\">\n\n\t<div id=\"col-1037674617\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Ticket-System<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Es gibt mehrere Kan\u00e4le, \u00fcber die Kunden um Unterst\u00fctzung bitten k\u00f6nnen. Manchmal beaufsichtigen Sie E-Mails, verpassen Anrufe oder vergessen, Kunden zu antworten. Dies geschieht nicht, wenn Sie ein Ticketsystem haben, bei dem alles protokolliert wird. Au\u00dferdem erhalten Sie Informationen \u00fcber Anfragen und k\u00f6nnen aus diesen Informationen eine Wissensdatenbank erstellen.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1319254128\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Ticket erstellen<\/h3>\n<p>Der erste Schritt in einem Ticketsystem ist immer die Erstellung des Tickets.<br \/>\nInsgesamt gibt es 4 M\u00f6glichkeiten, wie ein Ticket \u00fcber unser WordPress HelpDesk-Plugin erstellt werden kann:<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1280715939\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M464 64H48C21.5 64 0 85.5 0 112v288c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48V112c0-26.5-21.5-48-48-48zM48 96h416c8.8 0 16 7.2 16 16v41.4c-21.9 18.5-53.2 44-150.6 121.3-16.9 13.4-50.2 45.7-73.4 45.3-23.2.4-56.6-31.9-73.4-45.3C85.2 197.4 53.9 171.9 32 153.4V112c0-8.8 7.2-16 16-16zm416 320H48c-8.8 0-16-7.2-16-16V195c22.8 18.7 58.8 47.6 130.7 104.7 20.5 16.4 56.7 52.5 93.3 52.3 36.4.3 72.3-35.5 93.3-52.3 71.9-57.1 107.9-86 130.7-104.7v205c0 8.8-7.2 16-16 16z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Abrufen der Mailbox<\/h5>\t\t\t\t\t\t\n<p>Konfigurieren Sie Ihre individuelle Support-Mailbox &#8211; unser Plugin k\u00fcmmert sich um den Rest. Mails werden automatisch \u00fcber einen Cronjob abgeholt. Es wird entweder ein neues Ticket oder ein Kommentar (Antwort) erstellt. Anh\u00e4nge k\u00f6nnen auch abgerufen werden.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-204216666\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 43px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M312 416h-80c-4.42 0-8 3.58-8 8v16c0 4.42 3.58 8 8 8h80c4.42 0 8-3.58 8-8v-16c0-4.42-3.58-8-8-8zM64 240v96c0 8.84 8.19 16 18.29 16h219.43c10.1 0 18.29-7.16 18.29-16v-96c0-8.84-8.19-16-18.29-16H82.29C72.19 224 64 231.16 64 240zm32 16h192v64H96v-64zM72 96h112c4.42 0 8-3.58 8-8V72c0-4.42-3.58-8-8-8H72c-4.42 0-8 3.58-8 8v16c0 4.42 3.58 8 8 8zm0 64h112c4.42 0 8-3.58 8-8v-16c0-4.42-3.58-8-8-8H72c-4.42 0-8 3.58-8 8v16c0 4.42 3.58 8 8 8zm297.9-62.02L286.02 14.1c-9-9-21.2-14.1-33.89-14.1H47.99C21.5.1 0 21.6 0 48.09v415.92C0 490.5 21.5 512 47.99 512h288.02c26.49 0 47.99-21.5 47.99-47.99V131.97c0-12.69-5.1-24.99-14.1-33.99zM256.03 32.59c2.8.7 5.3 2.1 7.4 4.2l83.88 83.88c2.1 2.1 3.5 4.6 4.2 7.4h-95.48V32.59zm95.98 431.42c0 8.8-7.2 16-16 16H47.99c-8.8 0-16-7.2-16-16V48.09c0-8.8 7.2-16.09 16-16.09h176.04v104.07c0 13.3 10.7 23.93 24 23.93h103.98v304.01z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Neues Ticket-Formular<\/h5>\t\t\t\t\t\t\n<p>Es stehen 3 Kontaktformulare zur Verf\u00fcgung &#8211; eines f\u00fcr einfache Anfragen, eines f\u00fcr Envato-K\u00e4ufe und eines f\u00fcr WooCommerce \/ Shop-Support. Sie unterscheiden sich in den Formularfeldern wie Betreff, Website-URL, Produktbestellung, Kaufcode usw.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1163405853\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M280 272H136c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h144c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8zm96-96H136c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h240c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8zM256 32C114.6 32 0 125.1 0 240c0 47.6 19.9 91.2 52.9 126.3C38 405.7 7 439.1 6.5 439.5c-6.6 7-8.4 17.2-4.6 26S14.4 480 24 480c61.5 0 110-25.7 139.1-46.3C192 442.8 223.2 448 256 448c141.4 0 256-93.1 256-208S397.4 32 256 32zm0 384c-28.3 0-56.3-4.3-83.2-12.8l-15.2-4.8-13 9.2c-23 16.3-58.5 35.3-102.6 39.6 12-15.1 29.8-40.4 40.8-69.6l7.1-18.7-13.7-14.6C47.3 313.7 32 277.6 32 240c0-97 100.5-176 224-176s224 79 224 176-100.5 176-224 176z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Live-Chat<\/h5>\t\t\t\t\t\t\n<p>W\u00e4hrend unser Plugin einen Livechat mit Agenten unterst\u00fctzt, wird alles als Ticket aufgesp\u00fcrt. Chats gehen nicht verloren, da sie gespeichert und angezeigt werden. Au\u00dferdem k\u00f6nnen Benutzer den Chat \u00fcber eine Ticket-ID direkt betreten.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1604186174\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 56px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M189.135 344.94c-5.471-13.646-19.536-22.148-34.19-20.695l-43.183 4.308c-14.454-47.209-14.454-97.895.001-145.105l43.181 4.308c14.662 1.463 28.717-7.048 34.19-20.695l32.479-81.008c5.984-14.924.41-31.941-13.252-40.46l-64.96-40.508c-13.213-8.239-30.132-6.313-41.145 4.676-136.485 136.167-136.196 356.607 0 492.48 11.022 10.996 27.943 12.908 41.146 4.675l64.958-40.507c13.662-8.52 19.236-25.536 13.252-40.46l-32.477-81.009zm2.227 94.338l-64.958 40.506a1.186 1.186 0 0 1-1.473-.167C.981 355.954 1.1 155.927 124.931 32.383a1.204 1.204 0 0 1 1.472-.168l64.958 40.507c.489.306.689.914.475 1.448l-32.479 81.006a1.2 1.2 0 0 1-1.224.742l-68.362-6.82c-28.623 79.031-27.539 137.77 0 213.803l68.363-6.82a1.189 1.189 0 0 1 1.223.74l32.479 81.008a1.185 1.185 0 0 1-.474 1.449zM292.249 92.891l-5.975 5.726c-3.911 3.748-4.793 9.622-2.261 14.41a32.063 32.063 0 0 1 0 29.945c-2.533 4.788-1.65 10.662 2.261 14.41l5.975 5.726c5.611 5.377 14.768 4.111 18.718-2.581 11.832-20.047 11.832-45.008 0-65.055-3.95-6.692-13.108-7.958-18.718-2.581zm93.112-89.538l-5.798 5.557c-4.56 4.371-4.977 11.529-.93 16.379 49.687 59.538 49.646 145.933 0 205.422-4.047 4.85-3.631 12.008.93 16.379l5.798 5.557c5.022 4.813 13.078 4.394 17.552-.933 60.14-71.604 60.092-175.882 0-247.428-4.474-5.327-12.53-5.746-17.552-.933zm-46.2 44.57l-5.818 5.579c-4.4 4.219-4.998 11.095-1.285 15.931 26.536 34.564 26.534 82.572 0 117.134-3.713 4.836-3.115 11.711 1.285 15.931l5.818 5.579c5.159 4.947 13.466 4.337 17.856-1.304 36.05-46.322 36.108-111.149 0-157.546-4.39-5.641-12.697-6.251-17.856-1.304z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Klassisches Telefon<\/h5>\t\t\t\t\t\t\n<p>Nat\u00fcrlich k\u00f6nnen Kunden Ihre Agenten anrufen, was immer noch weit verbreitet ist. Das Gute daran: Ihre Agenten k\u00f6nnen innerhalb des Systems Tickets auf den Namen Ihrer Kunden erstellen. Vergessen Sie nur nicht, es ihnen zu sagen.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-806904429\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_191225896\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/new-ticket-1024x390.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"388\" src=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/new-ticket-1024x390.png\" class=\"attachment-large size-large\" alt=\"new ticket\" srcset=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/new-ticket-1024x390.png 1024w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/new-ticket-500x190.png 500w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/new-ticket-1000x381.png 1000w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/new-ticket-300x114.png 300w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/new-ticket-768x293.png 768w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/new-ticket-1536x585.png 1536w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/new-ticket-2048x780.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">new ticket<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_191225896 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-41125182\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1610122086\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/my-tickets-1024x391.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"389\" src=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/my-tickets-1024x391.png\" class=\"attachment-large size-large\" alt=\"my tickets\" srcset=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/my-tickets-1024x391.png 1024w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/my-tickets-500x191.png 500w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/my-tickets-1000x382.png 1000w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/my-tickets-300x115.png 300w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/my-tickets-768x294.png 768w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/my-tickets-1536x587.png 1536w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/my-tickets-2048x783.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">my tickets<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1610122086 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-569514336\">\n\n\t<div id=\"col-1253910370\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-184190943\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-184190943 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3>Tickets analysieren<\/h3>\n<p>Nachdem ein neues Ticket in das System gekommen ist, muss es kategorisiert, analysiert und zugeordnet werden. Dann kann sich der zugewiesene Agent um das Ticket k\u00fcmmern.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-366334259\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path d=\"M608 352h-32v-97.59c0-16.77-13.62-30.41-30.41-30.41H336v-64h48c17.67 0 32-14.33 32-32V32c0-17.67-14.33-32-32-32H256c-17.67 0-32 14.33-32 32v96c0 17.67 14.33 32 32 32h48v64H94.41C77.62 224 64 237.64 64 254.41V352H32c-17.67 0-32 14.33-32 32v96c0 17.67 14.33 32 32 32h96c17.67 0 32-14.33 32-32v-96c0-17.67-14.33-32-32-32H96v-96h208v96h-32c-17.67 0-32 14.33-32 32v96c0 17.67 14.33 32 32 32h96c17.67 0 32-14.33 32-32v-96c0-17.67-14.33-32-32-32h-32v-96h208v96h-32c-17.67 0-32 14.33-32 32v96c0 17.67 14.33 32 32 32h96c17.67 0 32-14.33 32-32v-96c0-17.67-14.33-32-32-32zm-480 32v96H32v-96h96zm240 0v96h-96v-96h96zM256 128V32h128v96H256zm352 352h-96v-96h96v96z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Ticket-Standardwerte festlegen<\/h5>\t\t\t\t\t\t\n<p>Um Ihnen die Arbeit zu erleichtern, k\u00f6nnen Sie einige Standardeinstellungen vornehmen. In der Praxis k\u00f6nnen Sie einen Standardstatus, einen Typ, ein System und einen zugeordneten Bearbeiter festlegen. Sie m\u00fcssen dies also nicht f\u00fcr jedes neue Ticket manuell tun.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-264472605\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 43px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M383.9 308.3l23.9-62.6c4-10.5-3.7-21.7-15-21.7h-43.2c1.5-7.8 2.4-15.8 2.4-24 0-7.2-.9-14.2-2.2-21.1 40.5-9.8 66.2-24.2 66.2-40.2 0-16.5-27-31.2-69.3-41-8.9-33.6-27.4-67.9-41.3-85.4-6.3-8-15.7-12.3-25.3-12.3-9.5 0-12.3 2.4-41.8 17.2-12.8 6.4-24.3 2.1-28.6 0C179.9 2.3 177.3 0 167.9 0c-9.6 0-18.9 4.3-25.2 12.2-13.9 17.5-32.4 51.8-41.3 85.4C59 107.4 32 122.2 32 138.7c0 16.1 25.7 30.5 66.2 40.2-1.3 6.9-2.2 13.9-2.2 21.1 0 8.2.9 16.2 2.4 24H56.3c-11.5 0-19.2 11.7-14.7 22.3l25.8 60.2C27.3 329.8 0 372.7 0 422.4v44.8C0 491.9 20.1 512 44.8 512h358.4c24.7 0 44.8-20.1 44.8-44.8v-44.8c0-48.4-25.8-90.4-64.1-114.1zM128 200c0-2.7.3-5.3.6-7.9 1.3.8 5.1 3.3 5.8 5.4 3.9 11.9 7 24.6 16.5 33.4 8 7.4 47 25.1 64-25 2.8-8.4 15.4-8.4 18.3 0 16 47.4 53.9 34.4 64 25 9.5-8.8 12.7-21.5 16.5-33.4.7-2.1 4.4-4.6 5.8-5.4.3 2.6.6 5.2.6 7.9 0 52.9-43.1 96-96 96S128 252.9 128 200zm-.7-75.5c.7-2.7 12.3-57 40.5-92.5 28.7 14.4 37.7 20.5 56.2 20.5 18.6 0 27.7-6.3 56.2-20.5l.1.1c28.1 35.4 39.7 89.6 40.4 92.4 21.4 4.9 35.8 7.9 51 14.2-24.3 9.9-75.4 21.3-147.7 21.3s-123.4-11.4-147.7-21.3c15.2-6.3 29.9-9.3 51-14.2zM44.8 480c-7.1 0-12.8-5.7-12.8-12.8v-44.8c0-36.5 19.2-69.5 51.4-88.2L108 320l-27.4-64h28.9c4.7 9.6 64.3 108.5 64.3 108.5L142.9 480H44.8zm131.2 0l32-120-21.9-38.4c12.1 3.8 24.6 6.4 37.9 6.4s25.9-2.6 37.9-6.4L240 360l32 120h-96zm240-12.8c0 7.1-5.7 12.8-12.8 12.8h-98.1l-30.8-115.5s59.6-98.9 64.3-108.5h31l-25 65.6 22.5 13.9c30.6 18.9 48.9 51.4 48.9 86.9v44.8z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Agenten arbeiten lassen<\/h5>\t\t\t\t\t\t\n<p>Nachdem der standardm\u00e4\u00dfig zugewiesene Agent das Ticket erhalten hat, kann er seine Arbeit beginnen. Der Agent kann alle Informationen \u00e4ndern und die Frage des Reporters beantworten.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1647753234\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1663655785\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/set-ticket-defaults-1024x344.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"343\" src=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/set-ticket-defaults-1024x344.png\" class=\"attachment-large size-large\" alt=\"set ticket defaults\" srcset=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/set-ticket-defaults-1024x344.png 1024w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/set-ticket-defaults-500x168.png 500w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/set-ticket-defaults-1000x336.png 1000w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/set-ticket-defaults-300x101.png 300w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/set-ticket-defaults-768x258.png 768w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/set-ticket-defaults-1536x516.png 1536w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/set-ticket-defaults-2048x687.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">set ticket defaults<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1663655785 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-846477570\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_526219175\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/solve-wp-ticktes-1024x606.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"604\" src=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/solve-wp-ticktes-1024x606.png\" class=\"attachment-large size-large\" alt=\"solve wp tickets\" srcset=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/solve-wp-ticktes-1024x606.png 1024w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/solve-wp-ticktes-500x296.png 500w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/solve-wp-ticktes-1000x591.png 1000w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/solve-wp-ticktes-300x177.png 300w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/solve-wp-ticktes-768x454.png 768w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/solve-wp-ticktes-1536x908.png 1536w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/solve-wp-ticktes.png 2029w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">solve wp tickets<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_526219175 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-72341609\">\n\n\t<div id=\"col-226223629\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-1763358047\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1763358047 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3>Ticket abschlie\u00dfen<\/h3>\n<p>Das Ticket wurde von einem Agenten auf gel\u00f6st gesetzt und der Kunde ist zufrieden. Aber was dann?<br \/>\nMeistens wird die gleiche Frage von einem anderen Reporter erneut gestellt.<br \/>\nWarum also nicht einen FAQ-Artikel erstellen und die richtige Antwort als &#8220;gespeicherte Antwort&#8221; speichern?<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1085745771\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm16 400c0 8.822-7.178 16-16 16H48c-8.822 0-16-7.178-16-16V80c0-8.822 7.178-16 16-16h352c8.822 0 16 7.178 16 16v352zm-192-92c-15.464 0-28 12.536-28 28s12.536 28 28 28 28-12.536 28-28-12.536-28-28-28zm7.67-24h-16c-6.627 0-12-5.373-12-12v-.381c0-70.343 77.44-63.619 77.44-107.408 0-20.016-17.761-40.211-57.44-40.211-29.144 0-44.265 9.649-59.211 28.692-3.908 4.98-11.054 5.995-16.248 2.376l-13.134-9.15c-5.625-3.919-6.86-11.771-2.645-17.177C153.658 133.514 178.842 116 223.67 116c52.32 0 97.44 29.751 97.44 80.211 0 67.414-77.44 63.849-77.44 107.408V304c0 6.627-5.373 12-12 12z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">FAQ erstellen<\/h5>\t\t\t\t\t\t\n<p>Simply copy the complete ticket content into a new FAQ article and place it inside your Wissensdatenbank.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-266805436\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 43px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M383.9 308.3l23.9-62.6c4-10.5-3.7-21.7-15-21.7h-43.2c1.5-7.8 2.4-15.8 2.4-24 0-7.2-.9-14.2-2.2-21.1 40.5-9.8 66.2-24.2 66.2-40.2 0-16.5-27-31.2-69.3-41-8.9-33.6-27.4-67.9-41.3-85.4-6.3-8-15.7-12.3-25.3-12.3-9.5 0-12.3 2.4-41.8 17.2-12.8 6.4-24.3 2.1-28.6 0C179.9 2.3 177.3 0 167.9 0c-9.6 0-18.9 4.3-25.2 12.2-13.9 17.5-32.4 51.8-41.3 85.4C59 107.4 32 122.2 32 138.7c0 16.1 25.7 30.5 66.2 40.2-1.3 6.9-2.2 13.9-2.2 21.1 0 8.2.9 16.2 2.4 24H56.3c-11.5 0-19.2 11.7-14.7 22.3l25.8 60.2C27.3 329.8 0 372.7 0 422.4v44.8C0 491.9 20.1 512 44.8 512h358.4c24.7 0 44.8-20.1 44.8-44.8v-44.8c0-48.4-25.8-90.4-64.1-114.1zM128 200c0-2.7.3-5.3.6-7.9 1.3.8 5.1 3.3 5.8 5.4 3.9 11.9 7 24.6 16.5 33.4 8 7.4 47 25.1 64-25 2.8-8.4 15.4-8.4 18.3 0 16 47.4 53.9 34.4 64 25 9.5-8.8 12.7-21.5 16.5-33.4.7-2.1 4.4-4.6 5.8-5.4.3 2.6.6 5.2.6 7.9 0 52.9-43.1 96-96 96S128 252.9 128 200zm-.7-75.5c.7-2.7 12.3-57 40.5-92.5 28.7 14.4 37.7 20.5 56.2 20.5 18.6 0 27.7-6.3 56.2-20.5l.1.1c28.1 35.4 39.7 89.6 40.4 92.4 21.4 4.9 35.8 7.9 51 14.2-24.3 9.9-75.4 21.3-147.7 21.3s-123.4-11.4-147.7-21.3c15.2-6.3 29.9-9.3 51-14.2zM44.8 480c-7.1 0-12.8-5.7-12.8-12.8v-44.8c0-36.5 19.2-69.5 51.4-88.2L108 320l-27.4-64h28.9c4.7 9.6 64.3 108.5 64.3 108.5L142.9 480H44.8zm131.2 0l32-120-21.9-38.4c12.1 3.8 24.6 6.4 37.9 6.4s25.9-2.6 37.9-6.4L240 360l32 120h-96zm240-12.8c0 7.1-5.7 12.8-12.8 12.8h-98.1l-30.8-115.5s59.6-98.9 64.3-108.5h31l-25 65.6 22.5 13.9c30.6 18.9 48.9 51.4 48.9 86.9v44.8z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Als gespeicherte Antwort speichern<\/h5>\t\t\t\t\t\t\n<p>Manche Leute lesen die FAQs nicht und stellen einfach die gleiche Frage, aber Sie haben sie bereits beantwortet. Mit unserem Plugin k\u00f6nnen Sie einfach den richtigen Kommentar in eine gespeicherte Antwort kopieren. Diese kann sp\u00e4ter f\u00fcr alle neuen Tickets verwendet werden.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-655117303\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 43px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M383.9 308.3l23.9-62.6c4-10.5-3.7-21.7-15-21.7h-43.2c1.5-7.8 2.4-15.8 2.4-24 0-7.2-.9-14.2-2.2-21.1 40.5-9.8 66.2-24.2 66.2-40.2 0-16.5-27-31.2-69.3-41-8.9-33.6-27.4-67.9-41.3-85.4-6.3-8-15.7-12.3-25.3-12.3-9.5 0-12.3 2.4-41.8 17.2-12.8 6.4-24.3 2.1-28.6 0C179.9 2.3 177.3 0 167.9 0c-9.6 0-18.9 4.3-25.2 12.2-13.9 17.5-32.4 51.8-41.3 85.4C59 107.4 32 122.2 32 138.7c0 16.1 25.7 30.5 66.2 40.2-1.3 6.9-2.2 13.9-2.2 21.1 0 8.2.9 16.2 2.4 24H56.3c-11.5 0-19.2 11.7-14.7 22.3l25.8 60.2C27.3 329.8 0 372.7 0 422.4v44.8C0 491.9 20.1 512 44.8 512h358.4c24.7 0 44.8-20.1 44.8-44.8v-44.8c0-48.4-25.8-90.4-64.1-114.1zM128 200c0-2.7.3-5.3.6-7.9 1.3.8 5.1 3.3 5.8 5.4 3.9 11.9 7 24.6 16.5 33.4 8 7.4 47 25.1 64-25 2.8-8.4 15.4-8.4 18.3 0 16 47.4 53.9 34.4 64 25 9.5-8.8 12.7-21.5 16.5-33.4.7-2.1 4.4-4.6 5.8-5.4.3 2.6.6 5.2.6 7.9 0 52.9-43.1 96-96 96S128 252.9 128 200zm-.7-75.5c.7-2.7 12.3-57 40.5-92.5 28.7 14.4 37.7 20.5 56.2 20.5 18.6 0 27.7-6.3 56.2-20.5l.1.1c28.1 35.4 39.7 89.6 40.4 92.4 21.4 4.9 35.8 7.9 51 14.2-24.3 9.9-75.4 21.3-147.7 21.3s-123.4-11.4-147.7-21.3c15.2-6.3 29.9-9.3 51-14.2zM44.8 480c-7.1 0-12.8-5.7-12.8-12.8v-44.8c0-36.5 19.2-69.5 51.4-88.2L108 320l-27.4-64h28.9c4.7 9.6 64.3 108.5 64.3 108.5L142.9 480H44.8zm131.2 0l32-120-21.9-38.4c12.1 3.8 24.6 6.4 37.9 6.4s25.9-2.6 37.9-6.4L240 360l32 120h-96zm240-12.8c0 7.1-5.7 12.8-12.8 12.8h-98.1l-30.8-115.5s59.6-98.9 64.3-108.5h31l-25 65.6 22.5 13.9c30.6 18.9 48.9 51.4 48.9 86.9v44.8z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Analyse in Berichte<\/h5>\t\t\t\t\t\t\n<p>Alle Ticket-Informationen sind zentral im Abschnitt Berichte verf\u00fcgbar. Es ist eine gute M\u00f6glichkeit, immer den Abschnitt mit den Berichten zu \u00fcberpr\u00fcfen, in dem die meisten Themen angesprochen wurden. Vielleicht braucht ein Produkt eine bessere Beschreibung? Bessere Dokumentation?<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1923602804\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Merkmale des Ticketsystems<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1432560574\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<ul>\n<li><strong>Zolltaxonomien<\/strong><br \/>\nEs steht Ihnen frei, benutzerdefinierte Status, Typen oder Projekte zu erstellen\/einzustellen.<\/li>\n<li><strong>Tickets filtern<\/strong><br \/>\nAlle Tickets im Backend nach Status, Typ oder Projekt filtern.<\/li>\n<li><strong>Protokoll \/ Geschichte<\/strong><br \/>\nAlle Ticket\u00e4nderungen werden protokolliert und in einer Historie angezeigt.<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1707162414\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<ul>\n<li><strong>Tickets exportieren<\/strong><br \/>\nExportieren Sie alle Tickets als Excel-Dateien, damit Sie Ihre eigene Analyse erstellen k\u00f6nnen.<\/li>\n<li><strong>Meine Tickets<\/strong><br \/>\nCreate a Meine Tickets page and redirect reporters to it automatically.<\/li>\n<li><strong>Anpassbare Ticket-Formulare<\/strong><br \/>\nAnpassbare neue Ticket-Formulare f\u00fcr einfache Tickets, WooCommerce-Tickets &amp; Envato-Tickets<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<\/div>\n<div id=\"tab_wissensbasis\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-wissensbasis\">\n<div class=\"row\"  id=\"row-996870676\">\n\n\t<div id=\"col-494863219\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Wissensdatenbank<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Fragen und Support-Anfragen wiederholen sich oft von verschiedenen Kunden. Das l\u00e4sst sich vermeiden, wenn Sie \u00fcber eine gute Wissensbasis verf\u00fcgen. Dort k\u00f6nnen Kunden selbstst\u00e4ndig nach L\u00f6sungen suchen, ohne Ihre Unterst\u00fctzung in Anspruch nehmen zu m\u00fcssen.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-815735748\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Reduce Support Issues with a Wissensdatenbank<\/h3>\n<p>Mit einer gut gef\u00fcllten Wissensdatenbank k\u00f6nnen Sie die Anzahl der Support-Anfragen drastisch reduzieren.<br \/>\nOur plugin helps you to Setup your own custom WordPress Wissensdatenbank with ease.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1341251377\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm16 400c0 8.822-7.178 16-16 16H48c-8.822 0-16-7.178-16-16V80c0-8.822 7.178-16 16-16h352c8.822 0 16 7.178 16 16v352zm-192-92c-15.464 0-28 12.536-28 28s12.536 28 28 28 28-12.536 28-28-12.536-28-28-28zm7.67-24h-16c-6.627 0-12-5.373-12-12v-.381c0-70.343 77.44-63.619 77.44-107.408 0-20.016-17.761-40.211-57.44-40.211-29.144 0-44.265 9.649-59.211 28.692-3.908 4.98-11.054 5.995-16.248 2.376l-13.134-9.15c-5.625-3.919-6.86-11.771-2.645-17.177C153.658 133.514 178.842 116 223.67 116c52.32 0 97.44 29.751 97.44 80.211 0 67.414-77.44 63.849-77.44 107.408V304c0 6.627-5.373 12-12 12z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Tickets in FAQs \u00fcbertragen<\/h5>\t\t\t\t\t\t\n<p>Ticket auf FAQ \u00fcbertragen<br \/>\nTickets k\u00f6nnen einfach in einen FAQ-Artikel kopiert werden. Mit dieser Funktion k\u00f6nnen Sie Ihre Wissensdatenbank schnell f\u00fcllen, indem Sie Antworten auf der Grundlage der Fragen Ihrer Reporter erstellen.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-149707800\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm16 400c0 8.822-7.178 16-16 16H48c-8.822 0-16-7.178-16-16V80c0-8.822 7.178-16 16-16h352c8.822 0 16 7.178 16 16v352zm-192-92c-15.464 0-28 12.536-28 28s12.536 28 28 28 28-12.536 28-28-12.536-28-28-28zm7.67-24h-16c-6.627 0-12-5.373-12-12v-.381c0-70.343 77.44-63.619 77.44-107.408 0-20.016-17.761-40.211-57.44-40.211-29.144 0-44.265 9.649-59.211 28.692-3.908 4.98-11.054 5.995-16.248 2.376l-13.134-9.15c-5.625-3.919-6.86-11.771-2.645-17.177C153.658 133.514 178.842 116 223.67 116c52.32 0 97.44 29.751 97.44 80.211 0 67.414-77.44 63.849-77.44 107.408V304c0 6.627-5.373 12-12 12z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Tickets in FAQs \u00fcbertragen<\/h5>\t\t\t\t\t\t\n<p>Ticket auf FAQ \u00fcbertragen<br \/>\nTickets k\u00f6nnen einfach in einen FAQ-Artikel kopiert werden. Mit dieser Funktion k\u00f6nnen Sie Ihre Wissensdatenbank schnell f\u00fcllen, indem Sie Antworten auf der Grundlage der Fragen Ihrer Reporter erstellen.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1585306143\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1046722301\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-knowledge-example-1024x637.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"635\" src=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-knowledge-example-1024x637.png\" class=\"attachment-large size-large\" alt=\"wp knowledge example\" srcset=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-knowledge-example-1024x637.png 1024w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-knowledge-example-500x311.png 500w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-knowledge-example-1000x622.png 1000w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-knowledge-example-300x187.png 300w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-knowledge-example-768x477.png 768w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-knowledge-example-1536x955.png 1536w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-knowledge-example-2048x1273.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">wp knowledge example<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1046722301 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-467848599\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1140632576\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/grouped-articles-1024x722.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"719\" src=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/grouped-articles-1024x722.png\" class=\"attachment-large size-large\" alt=\"grouped articles\" srcset=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/grouped-articles-1024x722.png 1024w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/grouped-articles-500x353.png 500w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/grouped-articles-1000x705.png 1000w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/grouped-articles-300x212.png 300w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/grouped-articles-768x542.png 768w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/grouped-articles-1536x1083.png 1536w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/grouped-articles-2048x1444.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">grouped articles<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1140632576 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-147311959\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 71px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M508.5 481.6l-129-129c-2.3-2.3-5.3-3.5-8.5-3.5h-10.3C395 312 416 262.5 416 208 416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c54.5 0 104-21 141.1-55.2V371c0 3.2 1.3 6.2 3.5 8.5l129 129c4.7 4.7 12.3 4.7 17 0l9.9-9.9c4.7-4.7 4.7-12.3 0-17zM208 384c-97.3 0-176-78.7-176-176S110.7 32 208 32s176 78.7 176 176-78.7 176-176 176z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Live-Suche<\/h5>\t\t\t\t\t\t\n<p>Mit der integrierten Live-Suche f\u00fcr die Wissensdatenbank k\u00f6nnen Ihre Benutzer leicht die richtigen Antworten finden.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-47253644\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 71px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M462.3 62.7c-54.5-46.4-136-38.7-186.6 13.5L256 96.6l-19.7-20.3C195.5 34.1 113.2 8.7 49.7 62.7c-62.8 53.6-66.1 149.8-9.9 207.8l193.5 199.8c6.2 6.4 14.4 9.7 22.6 9.7 8.2 0 16.4-3.2 22.6-9.7L472 270.5c56.4-58 53.1-154.2-9.7-207.8zm-13.1 185.6L256.4 448.1 62.8 248.3c-38.4-39.6-46.4-115.1 7.7-161.2 54.8-46.8 119.2-12.9 142.8 11.5l42.7 44.1 42.7-44.1c23.2-24 88.2-58 142.8-11.5 54 46 46.1 121.5 7.7 161.2z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Track-Ansichten<\/h5>\t\t\t\t\t\t\n<p>Jedes Mal, wenn eine FAQ-Seite ge\u00f6ffnet wird, wird die Ansicht gez\u00e4hlt. So k\u00f6nnen Sie Ihre Artikel nach Beliebtheit sortieren und erhalten Einblicke in die Nutzung der Wissensdatenbank.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1746109177\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1356135575\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/live-ajax-search-1024x385.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"383\" src=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/live-ajax-search-1024x385.png\" class=\"attachment-large size-large\" alt=\"live ajax search\" srcset=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/live-ajax-search-1024x385.png 1024w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/live-ajax-search-500x188.png 500w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/live-ajax-search-1000x376.png 1000w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/live-ajax-search-300x113.png 300w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/live-ajax-search-768x289.png 768w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/live-ajax-search-1536x578.png 1536w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/live-ajax-search.png 1562w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">live ajax search<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1356135575 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1204433042\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1379312997\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/single-faq-1024x651.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"648\" src=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/single-faq-1024x651.png\" class=\"attachment-large size-large\" alt=\"single faq\" srcset=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/single-faq-1024x651.png 1024w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/single-faq-500x318.png 500w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/single-faq-1000x636.png 1000w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/single-faq-300x191.png 300w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/single-faq-768x488.png 768w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/single-faq-1536x976.png 1536w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/single-faq.png 1888w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">single faq<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1379312997 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-1693780220\">\n\n\t<div id=\"col-1735667245\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-1812954515\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1812954515 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3>FAQ-Einblicke<\/h3>\n<p>Nachdem ein neues Ticket in das System gekommen ist, muss es kategorisiert, analysiert und zugeordnet werden. Dann kann sich der zugewiesene Agent um das Ticket k\u00fcmmern.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1558139994\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 46px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M192 80c0 8.837-7.164 16-16 16-35.29 0-64 28.71-64 64 0 8.837-7.164 16-16 16s-16-7.163-16-16c0-52.935 43.065-96 96-96 8.836 0 16 7.163 16 16zm176 96c0 101.731-51.697 91.541-90.516 192.674a23.722 23.722 0 0 1-5.484 8.369V464h-.018a23.99 23.99 0 0 1-5.241 14.574l-19.535 24.419A24 24 0 0 1 228.465 512h-72.93a24 24 0 0 1-18.741-9.007l-19.535-24.419A23.983 23.983 0 0 1 112.018 464H112v-86.997a24.153 24.153 0 0 1-5.54-8.478c-38.977-101.401-90.897-90.757-90.457-193.822C16.415 78.01 95.306 0 192 0c97.195 0 176 78.803 176 176zM240 448h-96v12.775L159.38 480h65.24L240 460.775V448zm0-64h-96v32h96v-32zm96-208c0-79.59-64.424-144-144-144-79.59 0-144 64.423-144 144 0 87.475 44.144 70.908 86.347 176h115.306C291.779 247.101 336 263.222 336 176z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Vorgeschlagene FAQs<\/h5>\t\t\t\t\t\t\n<p>Jedes Mal, wenn ein Reporter ein neues Ticket erstellen m\u00f6chte, kann unser System vorgeschlagene FAQs anzeigen. Dies funktioniert durch Vergleich des eingegebenen Ticket-Themas und der Wissensdatenbank.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1217735057\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 43px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M508.5 481.6l-129-129c-2.3-2.3-5.3-3.5-8.5-3.5h-10.3C395 312 416 262.5 416 208 416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c54.5 0 104-21 141.1-55.2V371c0 3.2 1.3 6.2 3.5 8.5l129 129c4.7 4.7 12.3 4.7 17 0l9.9-9.9c4.7-4.7 4.7-12.3 0-17zM208 384c-97.3 0-176-78.7-176-176S110.7 32 208 32s176 78.7 176 176-78.7 176-176 176z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">FAQ-Suchen verfolgen<\/h5>\t\t\t\t\t\t\n<p>Wenn Ihre Benutzer nach FAQs suchen, verfolgt unser System die Schl\u00fcsselw\u00f6rter und die Anzahl der Artikel, die gefunden wurden.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1042961155\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1742573286\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/faq-suggestions-1024x685.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"682\" src=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/faq-suggestions-1024x685.png\" class=\"attachment-large size-large\" alt=\"faq suggestions\" srcset=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/faq-suggestions-1024x685.png 1024w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/faq-suggestions-500x334.png 500w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/faq-suggestions-1000x669.png 1000w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/faq-suggestions-300x201.png 300w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/faq-suggestions-768x514.png 768w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/faq-suggestions.png 1474w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">faq suggestions<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1742573286 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1395307055\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1552929121\">\n\t\t<a class=\"image-lightbox lightbox-gallery\" title=\"\" href=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/track-faq-searches-1024x380.png\">\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"379\" src=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/track-faq-searches-1024x380.png\" class=\"attachment-large size-large\" alt=\"track faq searches\" srcset=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/track-faq-searches-1024x380.png 1024w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/track-faq-searches-500x186.png 500w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/track-faq-searches-1000x371.png 1000w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/track-faq-searches-300x111.png 300w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/track-faq-searches-768x285.png 768w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/track-faq-searches-1536x570.png 1536w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/track-faq-searches-2048x760.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"caption\">track faq searches<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1552929121 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1804454061\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 58px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M496.656 285.683C506.583 272.809 512 256 512 235.468c-.001-37.674-32.073-72.571-72.727-72.571h-70.15c8.72-17.368 20.695-38.911 20.695-69.817C389.819 34.672 366.518 0 306.91 0c-29.995 0-41.126 37.918-46.829 67.228-3.407 17.511-6.626 34.052-16.525 43.951C219.986 134.75 184 192 162.382 203.625c-2.189.922-4.986 1.648-8.032 2.223C148.577 197.484 138.931 192 128 192H32c-17.673 0-32 14.327-32 32v256c0 17.673 14.327 32 32 32h96c17.673 0 32-14.327 32-32v-8.74c32.495 0 100.687 40.747 177.455 40.726 5.505.003 37.65.03 41.013 0 59.282.014 92.255-35.887 90.335-89.793 15.127-17.727 22.539-43.337 18.225-67.105 12.456-19.526 15.126-47.07 9.628-69.405zM32 480V224h96v256H32zm424.017-203.648C472 288 472 336 450.41 347.017c13.522 22.76 1.352 53.216-15.015 61.996 8.293 52.54-18.961 70.606-57.212 70.974-3.312.03-37.247 0-40.727 0-72.929 0-134.742-40.727-177.455-40.727V235.625c37.708 0 72.305-67.939 106.183-101.818 30.545-30.545 20.363-81.454 40.727-101.817 50.909 0 50.909 35.517 50.909 61.091 0 42.189-30.545 61.09-30.545 101.817h111.999c22.73 0 40.627 20.364 40.727 40.727.099 20.363-8.001 36.375-23.984 40.727zM104 432c0 13.255-10.745 24-24 24s-24-10.745-24-24 10.745-24 24-24 24 10.745 24 24z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Daumen hoch oder runter<\/h5>\t\t\t\t\t\t\n<p>Daumen hoch oder runter<br \/>\nBenutzer k\u00f6nnen Ihren Artikeln einen Daumen nach oben oder unten geben (falls aktiviert). Sie k\u00f6nnen diese dann f\u00fcr spezielle Widgets f\u00fcr die meisten beliebten FAQs verwenden.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1942040256\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 54px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M489.17 144.05C547.44 80.02 483.28 0 418.52 0c-23.39 0-46.87 10.44-64.68 35.85L187.9 284.01c-45.13 2.9-86.1 20.09-109.34 81.34-2.65 6.99-9 11.22-16.41 11.22-12.49 0-51.14-31.13-62.15-38.65C0 430.58 42.67 512 144 512c141.21 0 145.89-117.04 142.91-145.49l.02-.02 202.24-222.44zM230.96 449.18C212.54 469.63 183.28 480 144 480c-62.08 0-90.15-37.47-102.57-76.29 7.55 3.32 14.15 4.86 20.72 4.86 20.81 0 39-12.52 46.33-31.87 6.86-18.09 17.63-56.66 89.31-61.26L254.68 366c2.96 28.21-4.08 61.37-23.72 83.18zm39.4-112.03l-49.86-44.32L380.05 54.22C390.38 39.47 403.33 32 418.52 32c22.9 0 47.56 16.71 57.36 38.88 7.94 17.96 4.45 35.34-10.39 51.64L270.36 337.15z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Mehrere Layouts<\/h5>\t\t\t\t\t\t\n<p>Box- oder Listen-Layout. Freimaurerisch oder nicht. Sie k\u00f6nnen entscheiden, wie Ihre Wissensdatenbank aussehen und sich anf\u00fchlen soll.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-74523256\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/docs\/\" target=\"_blank\" class=\"button primary\" rel=\"noopener\">\n\t\t<span>View Wissensdatenbank Live example<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<\/div>\n<div id=\"tab_live-chat\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-live-chat\">\n<div class=\"row\"  id=\"row-933654466\">\n\n\t<div id=\"col-1104080208\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Live-Chat<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>TotalDesk has a built in basic Live-Chat you can use to communicate with your customers. Alle neuen Live-Chat-Anfragen werden als Tickets verfolgt, so dass der Prozess konsistent bleibt.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-106830054\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h3>Beginnen Sie, Probleme w\u00e4hrend des Chattens zu l\u00f6sen<\/h3>\n<p>Ein Livechat gibt Ihnen die M\u00f6glichkeit, die Probleme Ihrer Reporter innerhalb einer Minute zu l\u00f6sen.<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_909342221\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"792\" height=\"914\" src=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Welcome.png\" class=\"attachment-large size-large\" alt=\"Livechat-Welcome\" srcset=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Welcome.png 792w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Welcome-260x300.png 260w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Welcome-768x886.png 768w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Welcome-500x577.png 500w\" sizes=\"auto, (max-width: 792px) 100vw, 792px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_909342221 {\n  width: 30%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-172991207\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h3>Einen Chat beginnen<\/h3>\n<p>Angemeldete Reporter oder sogar G\u00e4ste (falls aktiviert) k\u00f6nnen einen Live-Chat mit Ihren Agenten starten. Wenigstens ein Agent ist nat\u00fcrlich online.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-231671402\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1662613639\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"806\" height=\"944\" src=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Start-.png\" class=\"attachment-large size-large\" alt=\"Livechat Start\" srcset=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Start-.png 806w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Start--256x300.png 256w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Start--768x899.png 768w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Start--500x586.png 500w\" sizes=\"auto, (max-width: 806px) 100vw, 806px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1662613639 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1630429264\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_2106615379\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"928\" src=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Ticket-Created.png\" class=\"attachment-large size-large\" alt=\"Livechat Ticket Created\" srcset=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Ticket-Created.png 788w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Ticket-Created-255x300.png 255w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Ticket-Created-768x904.png 768w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Ticket-Created-500x589.png 500w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_2106615379 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1635289738\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><path d=\"M544 224h32V112c0-26.51-21.49-48-48-48H48C21.49 64 0 85.49 0 112v112h32c17.673 0 32 14.327 32 32s-14.327 32-32 32H0v112c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V288h-32c-17.673 0-32-14.327-32-32s14.327-32 32-32zm0 96v80c0 8.823-7.177 16-16 16H48c-8.823 0-16-7.177-16-16v-80c35.29 0 64-28.71 64-64s-28.71-64-64-64v-80c0-8.823 7.177-16 16-16h480c8.823 0 16 7.177 16 16v80c-35.29 0-64 28.71-64 64s28.71 64 64 64z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Als Ticket gespeichert<\/h5>\t\t\t\t\t\t\n<p>Jedes Chat-Gespr\u00e4ch wird in einem Ticket gespeichert. Dies erm\u00f6glicht es Reportern, einen Start f\u00fcr jedes ihrer Tickets \u00fcber die ID. Agenten sind in der Lage, Chats wie ein normales Ticket zu verfolgen und zu stempeln und zu analysieren.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1721228879\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 61px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(101, 28, 255);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M388.5 46.3C457.9 90.3 504 167.8 504 256c0 136.8-110.8 247.7-247.5 248C120 504.3 8.2 393 8 256.4 7.9 168 54 90.3 123.5 46.3c5.8-3.7 13.5-1.8 16.9 4.2l3.9 7c3.1 5.6 1.3 12.6-4.1 16C79.9 112 40 179.6 40 256c0 119.9 97.3 216 216 216 119.9 0 216-97.3 216-216 0-77-40.1-144.2-100.3-182.4-5.4-3.4-7.2-10.5-4.1-16l3.9-7c3.4-6.1 11.2-7.9 17-4.3zM272 276V12c0-6.6-5.4-12-12-12h-8c-6.6 0-12 5.4-12 12v264c0 6.6 5.4 12 12 12h8c6.6 0 12-5.4 12-12z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">Kein Agent online<\/h5>\t\t\t\t\t\t\n<p>Wenn keine Agenten online sind, k\u00f6nnen die Reporter immer noch eine Nachricht \u00fcber den Livechat senden. Dies wird zu einem neuen einfachen Ticket f\u00fchren.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-796456636\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h3>Als Agent antworten<\/h3>\n<p>Als Agent erhalten Sie eine aktualisierte Liste der offenen Chats. Sie k\u00f6nnen einem Chat beitreten, indem Sie auf den Chatnamen klicken.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-946715593\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_853132015\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"515\" src=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Agent-Backend-1024x517.png\" class=\"attachment-large size-large\" alt=\"Livechat Agent Backend\" srcset=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Agent-Backend-1024x517.png 1024w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Agent-Backend-300x152.png 300w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Agent-Backend-768x388.png 768w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Agent-Backend-1536x776.png 1536w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Agent-Backend-2048x1035.png 2048w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Agent-Backend-500x253.png 500w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/Livechat-Agent-Backend-1000x505.png 1000w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_853132015 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<\/div>\n<div id=\"tab_benachrichtigungen\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-benachrichtigungen\">\n<div class=\"row\"  id=\"row-2035788427\">\n\n\t<div id=\"col-1466394845\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Benachrichtigungen<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Senden Sie Ticket-Benachrichtigungen per HTML5-Desktop oder E-Mail, um Ihre Reporter automatisch zu informieren.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<\/div>\n<div id=\"tab_berichte\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-berichte\">\n<div class=\"row\"  id=\"row-1439107162\">\n\n\t<div id=\"col-467156803\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Berichte<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Senden Sie Ticket-Benachrichtigungen per HTML5-Desktop oder E-Mail, um Ihre Reporter automatisch zu informieren.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1262642923\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_691913682\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"481\" src=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-reports-1024x483.png\" class=\"attachment-large size-large\" alt=\"wp helpdesk reports\" srcset=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-reports-1024x483.png 1024w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-reports-300x141.png 300w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-reports-768x362.png 768w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-reports-1536x724.png 1536w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-reports-500x236.png 500w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-reports-1000x472.png 1000w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-reports.png 1709w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_691913682 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<\/div>\n<div id=\"tab_integrationen\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-integrationen\">\n<div class=\"row\"  id=\"row-1994568908\">\n\n\t<div id=\"col-919137420\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Integrationen<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<p>Unser Plugin unterst\u00fctzt mehrere Drittanbieter und Plugins.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<\/div><\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1922582372 {\n  padding-top: 80px;\n  padding-bottom: 80px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_872134909\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-middle align-center\"  id=\"row-430299370\">\n\n\t<div id=\"col-1106450501\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>Die Helpdesk-Module<\/h2>\n<p>Mit unserem Helpdesk-Plugin sind Sie in der Lage, alle Support-Anfragen auf einmal zu verwalten. Benutzer k\u00f6nnen Support-Tickets \u00fcber Mails an Ihren Posteingang, ein einfaches Formular auf Ihrer Website, einen Telefonanruf bei einem Ihrer Mitarbeiter oder \u00fcber Livechat erstellen Alle Anfragen werden in einem Ticket geb\u00fcndelt, so dass sie nie verloren gehen.<\/p>\n<p>Mit Tickets arbeiten und zuk\u00fcnftigen Arbeitsaufwand reduzieren Durch die Analyse Ihrer Tickets k\u00f6nnen Sie gespeicherte Antworten aus h\u00e4ufig beantworteten Antworten erstellen. Also you are able to create your own Wissensdatenbank (FAQs) from tickets. Dies wird Ihnen helfen, zuk\u00fcnftige Arbeitsbelastungen zu reduzieren, da \u00e4hnliche Probleme viel einfacher gel\u00f6st werden k\u00f6nnen.<\/p>\n<p>Sie k\u00f6nnen auch einen Bericht aus Ihren Tickets erstellen, um zu analysieren, woher die meisten Probleme kamen, wann sie erstellt wurden und wo sie m\u00f6glicherweise h\u00e4ngen geblieben sind.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-533721752\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1828650782\">\n\t\t\t\t\t\t<div data-animate=\"fadeInRight\">\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"878\" height=\"885\" src=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk.png\" class=\"attachment-large size-large\" alt=\"WP helpdesk\" srcset=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk.png 878w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-500x504.png 500w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-100x100.png 100w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-298x300.png 298w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-150x150.png 150w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-768x774.png 768w\" sizes=\"auto, (max-width: 878px) 100vw, 878px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t\t\t\n<style>\n#image_1828650782 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_872134909 {\n  padding-top: 40px;\n  padding-bottom: 40px;\n}\n@media (min-width:550px) {\n  #section_872134909 {\n    padding-top: 50px;\n    padding-bottom: 50px;\n  }\n}\n@media (min-width:850px) {\n  #section_872134909 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section dark\" id=\"section_1116206897\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-middle align-center\"  id=\"row-1630576229\">\n\n\t<div id=\"col-193591599\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1445447108\">\n\t\t\t\t\t\t<div data-animate=\"fadeInLeft\">\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"600\" src=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-settings-panel-1024x602.png\" class=\"attachment-large size-large\" alt=\"wp helpdesk settings panel\" srcset=\"https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-settings-panel-1024x602.png 1024w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-settings-panel-500x294.png 500w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-settings-panel-1000x588.png 1000w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-settings-panel-300x176.png 300w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-settings-panel-768x452.png 768w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-settings-panel-1536x903.png 1536w, https:\/\/www.welaunch.io\/de\/wp-content\/uploads\/sites\/11\/2020\/07\/wp-helpdesk-settings-panel-2048x1204.png 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t\t\t\n<style>\n#image_1445447108 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1854269859\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>Einfache Einstellungen &amp; \u00dcberblick<\/h2>\n<p>Mit unserem Helpdesk-Plugin sind Sie in der Lage, alle Support-Anfragen auf einmal zu verwalten. Benutzer k\u00f6nnen Support-Tickets \u00fcber &#8230;<\/p>\n<ul>\n<li>Mails an Ihren Posteingang<\/li>\n<li>ein einfaches Ticket-Formular auf Ihrer Website<\/li>\n<li>ein Telefongespr\u00e4ch mit einem Ihrer Agenten<\/li>\n<li>\u00fcber Livechat<\/li>\n<\/ul>\n<p>Alle Anfragen werden in einem Ticket geb\u00fcndelt, damit sie nicht verloren gehen. Mit Tickets arbeiten und zuk\u00fcnftige Arbeitsbelastung reduzieren. Durch die Analyse Ihrer Tickets sind Sie in der Lage, aus h\u00e4ufig beantworteten Antworten gespeicherte Antworten zu erstellen. Also you are able to create your own Wissensdatenbank (FAQs) from tickets. Dies wird Ihnen helfen, zuk\u00fcnftige Arbeitsbelastungen zu reduzieren, da \u00e4hnliche Probleme viel einfacher gel\u00f6st werden k\u00f6nnen.<\/p>\n<p>Erstellen Sie einen Bericht aus Ihren Tickets, um zu analysieren, woher die meisten Probleme kamen, wann sie erstellt wurden und wo sie m\u00f6glicherweise h\u00e4ngen geblieben sind.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1116206897 {\n  padding-top: 40px;\n  padding-bottom: 40px;\n}\n#section_1116206897 .section-bg-overlay {\n  background-color: #3171ee;\n}\n@media (min-width:550px) {\n  #section_1116206897 {\n    padding-top: 50px;\n    padding-bottom: 50px;\n  }\n}\n@media (min-width:850px) {\n  #section_1116206897 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"<p>TotalDesk ist die einzige All-in-One-Helpdesk-L\u00f6sung f\u00fcr WordPress. Unser Helpdesk-Plugin bietet alle Funktionen, f\u00fcr die Sie in den meisten F\u00e4llen extra bezahlen m\u00fcssen: Ticket-System, Livechat, Wissensdatenbank, Gespeicherte Antworten und mehr. Alles in einem einzigen Plugin, um Ihnen und Ihren Kunden eine einzige L\u00f6sung f\u00fcr den Support zu bieten.<\/p>\n","protected":false},"featured_media":4548,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false},"product_brand":[],"product_cat":[41,44],"product_tag":[],"class_list":{"0":"post-4547","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-plugins","7":"product_cat-wordpress-plugins","9":"first","10":"instock","11":"shipping-taxable","12":"purchasable","13":"product-type-variable"},"_links":{"self":[{"href":"https:\/\/www.welaunch.io\/de\/wp-json\/wp\/v2\/product\/4547","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.welaunch.io\/de\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/www.welaunch.io\/de\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/de\/wp-json\/wp\/v2\/comments?post=4547"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/de\/wp-json\/wp\/v2\/media\/4548"}],"wp:attachment":[{"href":"https:\/\/www.welaunch.io\/de\/wp-json\/wp\/v2\/media?parent=4547"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/www.welaunch.io\/de\/wp-json\/wp\/v2\/product_brand?post=4547"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.welaunch.io\/de\/wp-json\/wp\/v2\/product_cat?post=4547"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/www.welaunch.io\/de\/wp-json\/wp\/v2\/product_tag?post=4547"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}