{"id":3136,"date":"2017-08-17T14:35:53","date_gmt":"2017-08-17T12:35:53","guid":{"rendered":"https:\/\/demos.welaunch.io\/helpdesk\/?post_type=faq&#038;p=660"},"modified":"2020-08-06T11:19:57","modified_gmt":"2020-08-06T09:19:57","slug":"helpdesk-faehigkeiten-filter","status":"publish","type":"faq","link":"https:\/\/www.welaunch.io\/de\/wissensdatenbank\/faq\/helpdesk-faehigkeiten-filter\/","title":{"rendered":"Filter f\u00fcr Helpdesk-F\u00e4higkeiten"},"content":{"rendered":"<p>Wenn Sie die F\u00e4higkeitseinstellungen \u00e4ndern m\u00f6chten, k\u00f6nnen Sie sich in die folgenden Filter einklinken:<strong>Agentenkappen: wordpress_helpdesk_agent_caps<\/strong>Standardm\u00e4\u00dfig sind die Agentenkappen wie folgt:<\/p>\n<pre>array( 'lesen', 'ver\u00f6ffentliche_Tickets', 'edit_ticket', 'edit_tickets', 'edit_others_tickets', 'edit_published_tickets', 'delete_tickets', 'andere_Tickets_l\u00f6schen', 'delete_ticket', Lese_Ticket', 'Privat_Tickets_lesen', 'Ticket_Status_zuweisen', 'Fahrschein_system_zuweisen', 'Ticket_Typ_zuweisen','ver\u00f6ffentlichen_faqs', bearbeiten_faq', 'edit_faqs', 'edit_others_faqs', 'edit_published_faqs', l\u00f6schen_faqs', l\u00f6schen_andere_Faqs', l\u00f6schen_faq', 'lesen_faq', lesen_private_faqs', 'assign_faq_themen','ver\u00f6ffentliche_gespeicherte_Antworten', 'edit_saved_reply', Bearbeiten_gespeicherte_Antworten', bearbeiten_andere_gespeicherte_Antworten', 'edit_publizierte_gespeicherte_Antworten', l\u00f6schen_gespeicherte_Antworten', 'andere_gespeicherte_Antworten_l\u00f6schen', 'delete_saved_reply', 'Antwort_lesen_gespeichert', 'Lesen_privat_gespeicherte_Antworten', 'assign_saved_reply_tags', );<\/pre>\n<p><strong>Reporter-Kappen: wordpress_helpdesk_repoter_caps<\/strong>Standardm\u00e4\u00dfig sind die Reporter-Kappen wie folgt<\/p>\n<pre>array( 'lesen', Lese_Ticket', );<\/pre>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","product_cat":[],"class_list":["post-3136","faq","type-faq","status-publish","hentry","faq_topics-helpdesk-filter-hooks"],"_links":{"self":[{"href":"https:\/\/www.welaunch.io\/de\/wp-json\/wp\/v2\/faq\/3136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.welaunch.io\/de\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.welaunch.io\/de\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.welaunch.io\/de\/wp-json\/wp\/v2\/comments?post=3136"}],"version-history":[{"count":1,"href":"https:\/\/www.welaunch.io\/de\/wp-json\/wp\/v2\/faq\/3136\/revisions"}],"predecessor-version":[{"id":5146,"href":"https:\/\/www.welaunch.io\/de\/wp-json\/wp\/v2\/faq\/3136\/revisions\/5146"}],"wp:attachment":[{"href":"https:\/\/www.welaunch.io\/de\/wp-json\/wp\/v2\/media?parent=3136"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.welaunch.io\/de\/wp-json\/wp\/v2\/product_cat?post=3136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}